Topic	Posted
General Help and Questions » More Email Templates & Triggers The built in templates are sort of a combined trigger + template -- you don't need a custom trigger for those. Things like booking confirmation for direct bookings, payment receipts, etc will be sent… (Posted Apr 25, 2019 7:28 PM)	Apr 25, 2019 7:28 PM
General Help and Questions » Email Templates & Triggers? a) There's nothing unique about the signing process for Airbnb -- you can use the same method with other channels like TripAdvisor and booking.com that give you the platform email to send a signature… (Posted Apr 25, 2019 7:27 PM)	Apr 25, 2019 7:27 PM
General Help and Questions » Airbnb sync issues Yep, we're in talks with Airbnb for the API connection -- just need partnership approval from them to move things forward. Channel bridge is part of the channel management module which is $10 + $1/p… (Posted Apr 25, 2019 7:23 PM)	Apr 25, 2019 7:23 PM
General Help and Questions » Expedia The amenities in OwnerRez are based on the HomeAway model with some additions, so it should match that pretty close. We don't have direct integration with Expedia, but if you're on HomeAway with ins… (Posted Apr 25, 2019 6:50 PM)	Apr 25, 2019 6:50 PM
General Help and Questions » Email Templates - text? Currently the only way to do that is if you have an email to SMS gateway and use that in the email TO. We're working on direct SMS integration which is due out this summer. (Posted Apr 25, 2019 6:48 PM)	Apr 25, 2019 6:48 PM
General Help and Questions » Airbnb sync issues OwnerRez can still send messages to Airbnb guests via the @guest.airbnb.com email if it's on the booking. The difference is that that email address no longer comes in via the iCal. Now it'll work the… (Posted Apr 20, 2019 10:14 PM)	Apr 20, 2019 10:14 PM
General Help and Questions » Airbnb sync issues Earlier today, Airbnb rolled out a change to their calendar feeds that removed all information except for the dates. Name, email, and phone have been removed, which is why OwnerRez interpreted that a… (Posted Apr 20, 2019 6:46 PM)	Apr 20, 2019 6:46 PM
General Help and Questions » Third Party Alert - Email to Cleaner Yep! You can look in the Emails tab in OwnerRez to see the exact FROM and dates to look for on emails sent to her. (Posted Apr 20, 2019 6:41 PM)	Apr 20, 2019 6:41 PM
General Help and Questions » Third Party Alert - Email to Cleaner I see them going out and sending correctly to gmail with no rejections on her part. Have her check the spam and promotions folders -- gmail recently rolled out an update that changes their categoriz… (Posted Apr 19, 2019 12:31 PM)	Apr 19, 2019 12:31 PM
Feature Requests » Payment Schedules (Variation) Right now you've got to take something during the booking process to validate the card and put it on file. My suggestion would be to make the first payment small, like $10. Then once the booking is m… (Posted Apr 19, 2019 9:37 AM)	Apr 19, 2019 9:37 AM
Feature Requests » Payment Schedules We don't have an ETA yet, but it's one of the next couple of items that we're tackling. (Posted Apr 19, 2019 9:35 AM)	Apr 19, 2019 9:35 AM
Feature Requests » Igloohome Lock Integration Great! I reached out to Matthew to see what the path forward for the API would be. (Posted Apr 12, 2019 10:10 PM)	Apr 12, 2019 10:10 PM
Feature Requests » Cleaning Date Yep, the simple cleaning date will remain in the base plan. The housekeeping module will be all about the workflow and process of assigning and communicating with cleaners. (Posted Apr 12, 2019 10:07 PM)	Apr 12, 2019 10:07 PM
General Help and Questions » Sum of Tax Is the Royalty part a real tax? Or could it be a taxable surcharge? If it was, it would factor into the calcs below. Other option would be to add that factor into the tax %'s. So you'd have GST at 5… (Posted Apr 11, 2019 8:06 PM)	Apr 11, 2019 8:06 PM
General Help and Questions » Sum of Tax No, there isn't currently a way to have tax on tax or a subtotal. You'd have to include the percentage you want in the tax itself. (Posted Apr 11, 2019 1:31 PM)	Apr 11, 2019 1:31 PM
General Help and Questions » Creating Mandatory Form Fields Yep, Airbnb only gives the phone and platform email for their guests, but physical address and real email address are required on the OwnerRez e-signing process, so you'll have them on file once the … (Posted Apr 6, 2019 6:29 PM)	Apr 6, 2019 6:29 PM
General Chat » Inventory software We don't integrate with any inventory tracking software right now, but there are a ton out there: https://duckduckgo.com/?q=inventory+tracking Is there something you're looking for on the integratio… (Posted Apr 6, 2019 6:28 PM)	Apr 6, 2019 6:28 PM
General Help and Questions » Copy Reviews onto HomeAway/Vrbo I don't think you can push offsite reviews to VRBO in bulk, but you can send the guest a link to review on VRBO. Send them a link like this: https://www.vrbo.com/123456/reviews/write Where 123456 i… (Posted Apr 6, 2019 6:25 PM)	Apr 6, 2019 6:25 PM
General Help and Questions » Creating Mandatory Form Fields Physical address and email address are already required on all contracts automatically, so you're good to go there. If you want to add additional fields to the signing process, here's how: https://w… (Posted Apr 6, 2019 1:33 AM)	Apr 6, 2019 1:33 AM
General Help and Questions » What's on the OwnerRez roadmap? Yep, all of the above! (Posted Apr 5, 2019 1:23 PM)	Apr 5, 2019 1:23 PM