Topic	Posted
General Help and Questions » How to delete an owner statement? It won't let you delete an owner statement if there's already a payout recorded against it. First delete the payout, then you can delete the statement. (Posted Apr 5, 2019 1:22 PM)	Apr 5, 2019 1:22 PM
General Help and Questions » Text Notifications We got delayed on this because our HomeAway API integration took a bit longer than expected. That's in beta now and releasing in a couple weeks, so the SMS stuff will be coming very soon! (Posted Apr 5, 2019 1:22 PM)	Apr 5, 2019 1:22 PM
General Help and Questions » Two questions about quoting vs answering Thanks @BlueMtn! Some more details: 1) The comments field is used for any guest comments that they include in their inquiry -- if it comes from a widget or listing site that supports it. If you don… (Posted Apr 5, 2019 1:20 PM)	Apr 5, 2019 1:20 PM
General Help and Questions » Google direct booking Yep, they've got a big process there for signup and certain requirements on the properties they'll allow. Last I checked, booking.com distributed to those ads, so that may be the easiest way to go f… (Posted Apr 5, 2019 1:17 PM)	Apr 5, 2019 1:17 PM
General Help and Questions » Pushing Rates to OTA's Once you have PriceLabs set up, they'll update Airbnb and OwnerRez rates automatically: https://www.ownerrez.com/support/articles/pricelabs Our VRBO rate push is manual, so you'd have to do that man… (Posted Mar 29, 2019 10:37 AM)	Mar 29, 2019 10:37 AM
General Help and Questions » Triggers? The default templates will go out automatically when the related event happens, like a payment receipt will be sent for payment or a booking confirmation will be sent when a direct booking is made. … (Posted Mar 28, 2019 9:33 PM)	Mar 28, 2019 9:33 PM
Feature Requests » Interesting feature of competitor I've seen people advertising that feature, but does it actually work or does it just sound good? If it really did work it'd be trivially simple for channels to detect that kind of update spam and dro… (Posted Mar 22, 2019 10:32 PM)	Mar 22, 2019 10:32 PM
Feature Requests » Support for multiple locks on a single property? There's no way to do the auto generate for multiple locks yet, but that's moved up the priority list a lot. We're going to start on the multi lock feature next month (as well as a couple of other add… (Posted Mar 22, 2019 5:40 PM)	Mar 22, 2019 5:40 PM
General Help and Questions » Questions about Email Templates & Triggers There are predefined emails that go out on events like the booking confirmation email, payment receipt etc: https://www.ownerrez.com/support/articles/email-templates For the custom triggers on thing… (Posted Mar 22, 2019 5:38 PM)	Mar 22, 2019 5:38 PM
General Help and Questions » How to change description for check instructions to remove "or any amount in between"?? The wording will now go based on the first payment/second payment rule, so it will show "or any amount in between" only if there is a second payment allowed on the quote. Also fixed the spacing on th… (Posted Mar 15, 2019 9:14 AM)	Mar 15, 2019 9:14 AM
General Help and Questions » Website designed by OwnerRez @Julie, did you have a look at the sites in the first comment above? That'll give you an idea of the design options you have built in. And then you can also customize it via CSS for further detail. … (Posted Mar 14, 2019 8:09 PM)	Mar 14, 2019 8:09 PM
General Help and Questions » Clarifying Security Deposit Automation Setup Options Ahh, so lets trace this back. Best way to see what happened is to hit the Search Emails link in the top right of the booking area for that booking. So looking at the history of the booking, the secd… (Posted Mar 14, 2019 8:08 PM)	Mar 14, 2019 8:08 PM
Feature Requests » Australian Holidays Is there a standard one that works for all of Austrialia except for a couple of extra days? Or is it really every different state/territory by itself? Trying to think of the best way to do this witho… (Posted Mar 14, 2019 7:58 PM)	Mar 14, 2019 7:58 PM
General Help and Questions » Eric Moeller Sure, always good to have resources. Do you have a link? (Posted Mar 14, 2019 11:08 AM)	Mar 14, 2019 11:08 AM
General Help and Questions » OpenEdge - I DO NOT recommend! We've heard from HomeAway that they're working on a "self service" option for the API integration that will allow people with less than 5 properties to sign up for that integration. That's due out la… (Posted Mar 14, 2019 11:07 AM)	Mar 14, 2019 11:07 AM
Blog » Deep Thoughts on Security Deposits and Insurance Right, yes, I get the part about the difference in types and how the charges show. We're working on it (and we have updated TI to let the guest specify the amount so they can remove the secdep or add… (Posted Mar 10, 2019 10:25 AM)	Mar 10, 2019 10:25 AM
Blog » Deep Thoughts on Security Deposits and Insurance @BlueMtn - We're on the home stretch with our channel integrations now, which have been taking up most of the time. Once that's done we'll get into some much needed overhauls in other areas like secd… (Posted Mar 10, 2019 7:47 AM)	Mar 10, 2019 7:47 AM
General Help and Questions » Pricelabs I haven't used it on my properties yet, but we've gotten some great feedback from other users who've had great results and really increased their bookings. (Posted Mar 10, 2019 7:40 AM)	Mar 10, 2019 7:40 AM
Feature Requests » Australian Holidays Is there a standard Australian public holiday list you can point me to? I was under the impression that each state/territory had their own slightly different holiday setup. You can always add custom… (Posted Mar 10, 2019 7:37 AM)	Mar 10, 2019 7:37 AM
General Help and Questions » Quick Books Integration Right now you can only map one product/service to rent. We do have a per surcharge product/service mapping. What would you be using the mapping for? The best way to break things up per property is t… (Posted Mar 10, 2019 7:36 AM)	Mar 10, 2019 7:36 AM