Topic	Posted
General Help and Questions » How to "reset" a payment that OwnerRez thinks has already been paid in full? Ouch, that's not good! So in OwnerRez, you can click on the payment and refund it -- all of those operations are available in OwnerRez without dropping to your merchant gateway account. You can also… (Posted Sep 7, 2018 11:19 AM)	Sep 7, 2018 11:19 AM
General Help and Questions » Turning damage protection coverage on and off or changing tiers? Yep, you can turn damage protection on and off at any time or adjust the tiers as you want. When you turn it on it will apply to new bookings but not existing ones (although you can add it to existin… (Posted Sep 6, 2018 11:08 PM)	Sep 6, 2018 11:08 PM
General Help and Questions » Edit / Delete a Security Deposit on a Quote or Booking? To do this, go over to the Rules tab of the quote or booking and set secdep to "Do Not Reserve" there. The rules tab on the quote and booking mirrors the relevant rules that are also set on the prope… (Posted Sep 6, 2018 10:42 PM)	Sep 6, 2018 10:42 PM
General Help and Questions » How to deal with EVOLVE showing up as a guest? It looks like these guests are for inquiries, not bookings. Are you getting value from forwarding those notifications in? Evolve is tough because they give 0 info in the iCal. Couple options here...… (Posted Sep 6, 2018 10:39 PM)	Sep 6, 2018 10:39 PM
Feature Requests » Integration with Mailchimp We don't have direct integration with MailChimp. Instead, use the Email List report in the Reports section to dump all of the data from OwnerRez and import that into Mailchimp or any other email too… (Posted Aug 31, 2018 1:39 PM)	Aug 31, 2018 1:39 PM
General Help and Questions » Homeaway and Property Management I believe HomeAway requires 5+ properties to be configured as a property manager. (Posted Aug 23, 2018 6:08 PM)	Aug 23, 2018 6:08 PM
General Help and Questions » Wordfence Whitelist admin-ajax.php Here's how to fix that: https://www.ownerrez.com/support/articles/403-error-whitelisting-wordfence That example discusses Elementor but the fix will work for any visual builder. (Posted Aug 21, 2018 6:11 PM)	Aug 21, 2018 6:11 PM
Feature Requests » Mobile version of calendar widget The widgets should automatically resize down on small screens -- do you have an example page where that's not working? (Posted Aug 21, 2018 4:27 PM)	Aug 21, 2018 4:27 PM
General Help and Questions » Website in progress Yep, the widgets are fully functional during the trial: https://www.ownerrez.com/support/articles/widgets Add those to your site and you're good to go! (Posted Aug 21, 2018 8:10 AM)	Aug 21, 2018 8:10 AM
General Help and Questions » AirBnB Cancellations not cancelling on OwnerRez That's the standard setup (import Airbnb iCal into OwnerRez, import OwnerRez iCal into Airbnb). Airbnb doesn't pass through incoming calendars on their outgoing iCal so it won't create a loop. Can y… (Posted Aug 20, 2018 6:03 PM)	Aug 20, 2018 6:03 PM
Feature Requests » Tester Option could be better. The best thing to do is to open multiple browser tabs. That way you can test in one and make changes in the other. You can also open rate tester in its own separate tab (instead of the modal) by mid… (Posted Aug 18, 2018 7:13 PM)	Aug 18, 2018 7:13 PM
General Help and Questions » Can I send multiple quotes to a customer? Yep, create as many quotes as you want. If you want to let the guest experiment, use the booking widget on your site or give them a link to one: https://www.ownerrez.com/support/articles/widgets -- … (Posted Aug 18, 2018 7:12 PM)	Aug 18, 2018 7:12 PM
General Help and Questions » Booking.com calendar Hmm, like a max days in advance setting on the channel level that overrides the one on the property? (Posted Aug 15, 2018 8:12 PM)	Aug 15, 2018 8:12 PM
General Help and Questions » AirBnB Cancellations not cancelling on OwnerRez Hmm. That shouldn't be the case because Airbnb doesn't pass through incoming calendars on an outgoing. Can you send me an example booking # of where this happened? (Posted Aug 15, 2018 8:11 PM)	Aug 15, 2018 8:11 PM
General Help and Questions » Soft Bounce Undeliverable Email Notification Looked into this further and it's actually a second level bounce -- looks like there is a forward to forwardfromatt@gmail.com and that is what's bouncing, not the initial send to your @att.net accoun… (Posted Aug 1, 2018 3:51 PM)	Aug 1, 2018 3:51 PM
General Help and Questions » Soft Bounce Undeliverable Email Notification Are the emails still getting through to your att.net account fine, just showing a bounce and maybe a couple of minutes delayed? (Posted Aug 1, 2018 12:55 PM)	Aug 1, 2018 12:55 PM
General Help and Questions » Soft Bounce Undeliverable Email Notification FYI, these are still bouncing to you, but if they're bouncing that means no emails are getting through from us, so you probably didn't get the notification on the forum post. If you check back, circ… (Posted Jul 31, 2018 10:00 PM)	Jul 31, 2018 10:00 PM
General Help and Questions » Soft Bounce Undeliverable Email Notification A "soft bounce" means that the email was temporarily unable to reach the email address, but it will automatically try again several times over the next day or two. This can happen for many different … (Posted Jul 29, 2018 10:43 PM)	Jul 29, 2018 10:43 PM
General Help and Questions » Is there no search feature for the help forums? Ahhh... We get this question a lot :-) The search box on the Support section also searches the forums and the blogs. We should probably put the same search box over there as well. (Posted Jul 26, 2018 6:58 PM)	Jul 26, 2018 6:58 PM
General Help and Questions » VRBO inquiries- - no auto responses? I see an inquiry and response for Stacey O, is that the one? (Posted Jul 25, 2018 10:05 AM)	Jul 25, 2018 10:05 AM