Topic	Posted
General Help and Questions » Email Triggers - Day of the Week during a stay Wow, that's a great idea! We don't have support for that now, but I'll see what it'd take. (Posted Jul 11, 2018 1:59 PM)	Jul 11, 2018 1:59 PM
General Help and Questions » Integrations. Ring Video Doorbell and NoiseAware We've considered integrating with cameras and other monitoring solutions, but as of yet have not -- our main integrations are door locks. What sorts of features would be useful for a video or noise … (Posted Jul 11, 2018 1:58 PM)	Jul 11, 2018 1:58 PM
General Help and Questions » Booking.com Have you heard back from booking.com yet? For my properties, I've got it set to require address, phone, and card security code. That's the big thing. If your account doesn't have a switch to require… (Posted Jul 11, 2018 1:56 PM)	Jul 11, 2018 1:56 PM
General Help and Questions » Can I manually select a group of guests to send email to? Nope, you're not missing anything! Right now you can only email in the context of a booking, quote, etc -- we don't have email blasting or newsletter capability. Turns out that the legalities and req… (Posted Jul 11, 2018 1:52 PM)	Jul 11, 2018 1:52 PM
General Help and Questions » Search won't find partial matches That's a good question. The search box up top is a full text search like Google so it decides which partial matches to find and looks for words, so half a name won't always come up. Makes sense thou… (Posted Jul 11, 2018 1:49 PM)	Jul 11, 2018 1:49 PM
General Help and Questions » My calendar isn't syncing with Evolve @Marinas Edge -- we've tracked down an issue with the Evolve calendar system. They change the dates to be off by a day every morning around 1AM eastern, then change them back to the correct dates aro… (Posted Jul 11, 2018 1:47 PM)	Jul 11, 2018 1:47 PM
General Help and Questions » Is there a way to add an extra, custom column to guest profiles? Not right now. We've got custom fields for bookings, but not for guests, yet. What sorts of data points would be tracking? (Posted Jul 11, 2018 1:44 PM)	Jul 11, 2018 1:44 PM
General Help and Questions » Lease form email address Yep, you can do that exactly! We need to write some support articles to walk through the steps, but that's what we recommend as a standard process. The contact info form on the renter agreement sign… (Posted Jul 11, 2018 1:43 PM)	Jul 11, 2018 1:43 PM
General Help and Questions » Google Pay? Ahh, good info to have. We may look into it at some point -- it'd be sweet to let folks with Android phones be able to do a one-button reservation process instead of entering each piece of info. How… (Posted Jul 10, 2018 11:53 AM)	Jul 10, 2018 11:53 AM
General Chat » I'm lost and I am not sure figuring this all out is worth it? (please don't flame me) We don't have an hourly rate, but maybe we should :-) Send an email to help@ownerreservations.com and lets set up a call. (Posted Jun 29, 2018 9:57 AM)	Jun 29, 2018 9:57 AM
General Help and Questions » My calendar isn't syncing with Evolve Shoot an email over to help@ownerreservations... let set up a call and get everything sorted. (Posted Jun 29, 2018 9:56 AM)	Jun 29, 2018 9:56 AM
General Help and Questions » VRBO payout sumary report Can you send the file you're using over to help@ownerreservations.com? We'll take a look. (Posted Jun 28, 2018 11:02 PM)	Jun 28, 2018 11:02 PM
General Help and Questions » Google Pay? I don't believe we have a way to integrate with Google Pay right now. Can you send a link to the info in Braintree about Google Pay? (Posted Jun 28, 2018 8:12 PM)	Jun 28, 2018 8:12 PM
General Help and Questions » Booking.com Yep, OwnerRez is directly integrated with booking.com! Once you've got it configured, we'll automatically push rates and availability to booking.com and pull back bookings (with credit cards/payments… (Posted Jun 28, 2018 8:10 PM)	Jun 28, 2018 8:10 PM
General Help and Questions » Erentallock We've got a $50 discount code on LockState locks (ResortLock and RemoteLock) -- you can find the code in the Settings > Door Locks section of your OwnerRez account. We don't currently have a discoun… (Posted Jun 28, 2018 8:04 PM)	Jun 28, 2018 8:04 PM
General Help and Questions » VRBO payout sumary report I saw that! At least they're trying to make the reports better... but if anything it looks like that report has way less info than the existing payout summary report they had. Have you had a chance … (Posted Jun 28, 2018 8:03 PM)	Jun 28, 2018 8:03 PM
General Help and Questions » My calendar isn't syncing with Evolve Ahh. Yes, our Airbnb import only imports bookings, not blocked off time. That's because Airbnb includes *everything* on their calendar as blocks -- from holidays to days in advance rules to days betw… (Posted Jun 28, 2018 12:58 PM)	Jun 28, 2018 12:58 PM
General Help and Questions » Having a Brain Fart re: adding images into an email template Right, BUT it only happens to work in OwnerRez because you're logged into gmail and have permission to see that image. Log out of gmail or view it in an incognito tab and it will show broken. I pulle… (Posted Jun 28, 2018 12:52 PM)	Jun 28, 2018 12:52 PM
General Help and Questions » My calendar isn't syncing with Evolve 1) That's because my screenshot is from your Evolve calendar (the HomeAway iCal in that list). You had mentioned Evolve specifically: "The calendar here is still not pulling new owner bookings from E… (Posted Jun 28, 2018 12:41 PM)	Jun 28, 2018 12:41 PM
General Help and Questions » Having a Brain Fart re: adding images into an email template Make sure you actually have a file that you're uploading as an image. If you drag/drop an image from your gmail, it will insert a link to the file on gmail. It'll look fine to you because you're logg… (Posted Jun 28, 2018 12:32 PM)	Jun 28, 2018 12:32 PM