Topic	Posted
Feature Requests » Attach "Listing site" to quotes entered manually into OR Yep, that's a good idea and we're in the middle of reworking some of those areas. Right now only bookings and inquiries have listing site, not quotes. If you want a listing site on a quote, you could… (Posted Jan 20, 2018 10:43 PM)	Jan 20, 2018 10:43 PM
Blog » Send trigger emails based on the listing site (eg. sending "Airbnb clean-up" emails) Yep! Use the preview link you get from the request e-Signature button on the Legal tab of the booking and you can see what it looks like. Everything that would be required on a quote checkout on the… (Posted Jan 20, 2018 10:02 PM)	Jan 20, 2018 10:02 PM
General Help and Questions » Auto responders /inquiries Occasionally emails can get hung up and then will shake loose. I've seen test inquiries on VRBO take 12 hours to arrive. Rare, but it can happen. We've been monitoring since you mentioned this and h… (Posted Jan 15, 2018 6:22 PM)	Jan 15, 2018 6:22 PM
General Help and Questions » SMBYO Smoky Mountains by owner going live Excellent! If you're signing up, get a couple of test inquiries into your account and let me know and we'll get the inquiry parser to add support. Hopefully very similar to the ecbyo.com format. (Posted Jan 15, 2018 6:21 PM)	Jan 15, 2018 6:21 PM
General Help and Questions » Auto responders /inquiries Do you know which names they are under? (Posted Jan 15, 2018 8:06 AM)	Jan 15, 2018 8:06 AM
General Chat » I'm lost and I am not sure figuring this all out is worth it? (please don't flame me) I just put up a setup checklist article here to help out: https://www.ownerrez.com/support/articles/setup-checklist Hopefully that'll give you some ideas of where to go. The best way it to get to t… (Posted Jan 9, 2018 5:55 PM)	Jan 9, 2018 5:55 PM
General Chat » I'm lost and I am not sure figuring this all out is worth it? (please don't flame me) It does take some time and effort to get set up, but once you get set up it will save a bunch of time in managing a central calendar, having everything sync together, and setting up scheduled/trigger… (Posted Jan 9, 2018 4:34 PM)	Jan 9, 2018 4:34 PM
General Help and Questions » Additional fields on lease agreement or check out form to prevent over occupancy Yep, you can add additional custom fields and mark them as required during checkout. Here's an article on that: https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-a… (Posted Jan 9, 2018 4:16 PM)	Jan 9, 2018 4:16 PM
Feature Requests » Coupon or discount line in the quote/invoice Not yet. Still in the hopper, but we're focusing on some channel integrations right now (booking.com, airbnb, ta, etc.) that have to get done first. (Posted Jan 9, 2018 4:14 PM)	Jan 9, 2018 4:14 PM
Introduce Yourself! » My Star Vacation Rentals in majestic Southern Utah Welcome, and best wishes for 2018! (Posted Jan 9, 2018 4:13 PM)	Jan 9, 2018 4:13 PM
General Help and Questions » Is there a work around to have all a guest's info import into OR from a VRBO booking? We import whatever is in the calendar feed. In VRBO's case they only include the guest name and dates. Airbnb includes the guest email. TA includes the number of guests. If any of those feeds get ad… (Posted Jan 4, 2018 2:23 PM)	Jan 4, 2018 2:23 PM
Feature Requests » Trigger based on party size That's a great idea! We've got it on the planning board to add support for the same booking criteria available on surcharges to be available on triggers as well, which should handle that and more. I … (Posted Jan 3, 2018 6:34 PM)	Jan 3, 2018 6:34 PM
General Help and Questions » Is there a work around to have all a guest's info import into OR from a VRBO booking? Yep, we released that a bit ago -- thanks for reminding me to update this topic! if you look in the Tools menu there is a VRBO/HomeAway importer for both reservations and payments. (Posted Jan 3, 2018 4:25 PM)	Jan 3, 2018 4:25 PM
General Help and Questions » What is lease # Looks like there was a link to the old legal agreement location in the email "regarding" link. We just pushed a fix to correct the link to go to the new Legal Agreements area on the booking. (Posted Jan 2, 2018 4:24 PM)	Jan 2, 2018 4:24 PM
General Help and Questions » Homescape inquiry dates not recognized Yep, I see what's going on. They've recently changed their format and dropped the year on the from date which is causing us to infer the current year. I'm not sure why, but it seems to be what the "c… (Posted Dec 29, 2017 12:13 PM)	Dec 29, 2017 12:13 PM
General Help and Questions » Extra Charges on Credit Card If you have a card on file, which you will for any credit card based booking (not PayPal), you can charge it at any point on the Transactions tab of the booking. We leave all of that between you and … (Posted Dec 28, 2017 5:04 PM)	Dec 28, 2017 5:04 PM
General Help and Questions » Minimum Night Stay Yep, you'd add seasons (Settings > Seasons) for each of those periods where you want to control the min stay and/or arrival/departure. Then go to the rates (Settings > Rates) and associate them with… (Posted Dec 27, 2017 4:45 PM)	Dec 27, 2017 4:45 PM
General Help and Questions » Minimum Night Stay Yep! You'll define the default minimum stays and arrival/departure restrictions on the property Rules settings. Then for stays that only apply for some of the year, like your summer only ones, you c… (Posted Dec 27, 2017 4:13 PM)	Dec 27, 2017 4:13 PM
General Help and Questions » recurring "season' fo the purpose of email triggering Seasons can overlap but only one season is selected for each time period in a booking based on the priority. So the long Winter season will never be picked up as the other ones are getting selected f… (Posted Dec 26, 2017 7:13 PM)	Dec 26, 2017 7:13 PM
General Help and Questions » Any way to tweak Google Analytics? We've thought of adding additional analytics options for things like that, but as far as I'm aware there's no capacity in GA to track additional information like date ranges on events in a way that w… (Posted Dec 26, 2017 7:07 PM)	Dec 26, 2017 7:07 PM