Topic	Posted
General Help and Questions » Booking.com doesn't provide enough guest payment details to process payments through Ownerrez? I believe we discussed this via support ticket, but for general reference here's the setup we recommend for booking.com: Go to the Policies section under the Property dropdown on the booking.com adm… (Posted Dec 21, 2017 4:31 PM)	Dec 21, 2017 4:31 PM
General Help and Questions » Airbnb future payments Sorry for the delay on this, I didn't notice it in the forum until now :-s Can you set the payment date for the arrival date, or whenever you will get the payment? The other option is to leave the … (Posted Dec 21, 2017 4:28 PM)	Dec 21, 2017 4:28 PM
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays? That's because the no prorate outside season setting is working so it's not using the weekly rate or prorating it, but you don't have any nightly rates for the period -- so no rates apply. Add a nig… (Posted Dec 11, 2017 9:13 PM)	Dec 11, 2017 9:13 PM
General Help and Questions » Is there a way to set min stay only for weekends? This has now been released. If you go to the property or season Rules section, there is a new Nights During Weekends rule that is triggered if the booking contains a Friday or Saturday night. We als… (Posted Dec 7, 2017 5:28 PM)	Dec 7, 2017 5:28 PM
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays? This has been released. You can now go to a rate, choose Pro-Rate for same or more nights, and pick "only use matching seasons". That will prorate only for the period inside the season, not based on … (Posted Dec 7, 2017 5:02 PM)	Dec 7, 2017 5:02 PM
General Help and Questions » Tripadvisor inquries not recognized This rolled out a couple of days ago. How's everything been looking now? (Posted Dec 7, 2017 5:00 PM)	Dec 7, 2017 5:00 PM
General Help and Questions » Potentially simple request Heads up: we added a import from VRBO/HA export in the tools menu that will take their reservation export to CSV and populate contact info and guest count. (Posted Dec 7, 2017 4:59 PM)	Dec 7, 2017 4:59 PM
Feature Requests » Automations Good ideas! Do you know if any of those are integrated with https://zapier.com/? We don't have direct OwnerRez zaps, but I believe you can connect to an iCal or Google Calendar. Text templates and t… (Posted Dec 7, 2017 4:57 PM)	Dec 7, 2017 4:57 PM
General Help and Questions » Evolve email parsing Do you have any emails that have been received into your account? Or can you forward a copy to chris@ownerreservations.com? I'll have a look and see what we can do. (Posted Dec 7, 2017 4:56 PM)	Dec 7, 2017 4:56 PM
General Help and Questions » Potentially simple request The filter button has moved to the next line so that the current filters are always shown inline. Also, filtering isn't supported on calendar views -- you need to be in list mode. [img https://cdn.… (Posted Nov 30, 2017 1:18 PM)	Nov 30, 2017 1:18 PM
General Help and Questions » Any plans to add exclusions of arrivals/departures/blocked off dates to reports? Nope, there's not a way to do that currently. I think we need two more options on that report: - Include blocked-off time (defaulted to no) - Include events: Arrival, Departure, Staying Then you c… (Posted Nov 29, 2017 10:42 PM)	Nov 29, 2017 10:42 PM
General Help and Questions » Tripadvisor inquries not recognized Fix is in testing, will be rolling out shortly. Also includes better inquiry recognition and email bodies on recognized inquiry notifications :-D (Posted Nov 29, 2017 10:39 PM)	Nov 29, 2017 10:39 PM
General Help and Questions » Email triggers inside of date-window don't send? Best thing for those is to go to the Email tab on the booking and trigger a send for that email manually. Do you do a lot of same day bookings? Usually those take a bit of attention to make sure clea… (Posted Nov 22, 2017 3:15 PM)	Nov 22, 2017 3:15 PM
General Help and Questions » Email triggers inside of date-window don't send? Right now, triggers don't fire if the due date is past -- this is to keep old ones from firing inadvertently. We've thought of making a trigger option to send even if past, but need to get that right… (Posted Nov 22, 2017 2:27 PM)	Nov 22, 2017 2:27 PM
Feature Requests » Dynamic pricing We've looked into a couple, such as Wheelhouse and Beyond Pricing. What we heard was that they're all waiting on additional integrations till the new year. If you've got a contact at one of those, w… (Posted Nov 20, 2017 7:25 PM)	Nov 20, 2017 7:25 PM
General Help and Questions » Standard Pricing and Seasonal Pricing The easiest way to do this is to create a recurring dates season from 1/1 to 12/31 and call it "Standard". Then whatever rates you set up for that season will be used when no other seasons apply. (Posted Nov 20, 2017 7:23 PM)	Nov 20, 2017 7:23 PM
General Help and Questions » HTML writer What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue? (Posted Nov 20, 2017 7:22 PM)	Nov 20, 2017 7:22 PM
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays? Should be in the next week or two, depending on holidays. (Posted Nov 20, 2017 7:20 PM)	Nov 20, 2017 7:20 PM
Introduce Yourself! » Sea South Properties Great to have you join us! Reach out with any questions you have via email at help@ownerreservations.com or on the forums and we'll be happy to help. (Posted Nov 12, 2017 10:04 PM)	Nov 12, 2017 10:04 PM
General Help and Questions » HomeAway Calendar Sync weirdness I reviewed the logs and their feeds showed 7/25-7/30 at one point which synced in (you should have received an email at that point), but checking their feed now they show correctly as 7/24-7/29. We'… (Posted Nov 12, 2017 10:03 PM)	Nov 12, 2017 10:03 PM