Topic	Posted
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays? Go to the rate and select "same or more number of nights" under proration. More here: https://www.ownerrez.com/support/articles/rate-engine#proration I see you have some at All and some at Extra rig… (Posted Oct 23, 2017 11:13 AM)	Oct 23, 2017 11:13 AM
Blog » Another month, another Gallimaufry How does that work without being confusing, though? If you show the guest pays but don't show how it breaks down to the owner amount and commission, the owner is going to ask why the guest paid * 45… (Posted Oct 23, 2017 11:07 AM)	Oct 23, 2017 11:07 AM
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays? Just saw this one, sorry for the delay! What if you set the week rate for the holiday period to prorate up only and put a night rate in? Does that get what you want? (Posted Oct 23, 2017 10:55 AM)	Oct 23, 2017 10:55 AM
General Help and Questions » Airbnb request for contact info (real email address) and signed renter agreement I double checked @BlueMtnCabins setup and it looks correct, with a trigger and template going out to the @guest.airbnb.com email address. When you get in contact with the guest through other means do… (Posted Oct 23, 2017 10:30 AM)	Oct 23, 2017 10:30 AM
Blog » Another month, another Gallimaufry Hmm, that's a good point on financials. Maybe we need two levels for that, full financials and owner only. What items make sense to show under Owner Only? There are a lot of numbers so it needs to be… (Posted Oct 22, 2017 7:22 PM)	Oct 22, 2017 7:22 PM
Blog » Another month, another Gallimaufry @BlueMtnCabins... good point on the how's. Most of the new features are automatically added. I just wrote up an article with more details on legal agreements here: https://www.ownerrez.com/support/ar… (Posted Oct 12, 2017 2:18 PM)	Oct 12, 2017 2:18 PM
Blog » Another month, another Gallimaufry Following up on the Gallimaufry post from June, and July/August, here's what we've got for September. Gallimaufry (n): A collection or hodgepodge of things with no apparent unifying theme. One … (Posted Oct 12, 2017 12:13 PM)	Oct 12, 2017 12:13 PM
General Help and Questions » recorded payment is not reflected in outstanding balance? I updated the booking so the $300 factored in, so that is correct now. We're looking into the issue to make sure it doesn't happen again. (Posted Oct 10, 2017 2:09 PM)	Oct 10, 2017 2:09 PM
Feature Requests » Tax Setting If you use the "simplify charges" option on the booking widget, it'll collapse the taxes to one for display there, but it still shows individual taxes on the checkout and emails. Perhaps we should a… (Posted Oct 10, 2017 1:07 PM)	Oct 10, 2017 1:07 PM
Feature Requests » Viral marketing idea That looks pretty cool, although I'm not sure exactly what it does from their website. How would we integrate? Discount codes or some such? (Posted Oct 5, 2017 12:53 PM)	Oct 5, 2017 12:53 PM
Feature Requests » Import charges and payments from Airbnb That's a good point! We'll add a listing site criteria on taxes so you can disable the city tax for Airbnb. (Posted Oct 4, 2017 1:12 PM)	Oct 4, 2017 1:12 PM
Feature Requests » Report - Total Amount Charged Per Night Hmm, that's an interesting idea, sort of similar to the occupancy report. Do you have an example you've seen? A lot of questions in the details of what would be the best information ... How would it… (Posted Oct 4, 2017 10:38 AM)	Oct 4, 2017 10:38 AM
Feature Requests » Tax Setting The best way is to create one tax for each -- that way it will be broken out on reports etc. Is there a problem with showing the individual taxes somewhere vs. the rollup? (Posted Oct 4, 2017 10:37 AM)	Oct 4, 2017 10:37 AM
General Help and Questions » Trip insurance question / cleaning fee / sec dep Yep, that makes sense. We've got plans to add a feature for refundable secdeps so they are treated like the auths and don't factor into the total. Once that's in place, the travel insurance would aut… (Posted Oct 2, 2017 6:15 PM)	Oct 2, 2017 6:15 PM
General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments? Looks like you did taxes included in Airbnb fee, which subtracts the tax % you have set up from the total payout to get the rent. That's for folks who quote inclusive rates and then back out the taxe… (Posted Sep 29, 2017 10:56 PM)	Sep 29, 2017 10:56 PM
Blog » Portal access for owners and staff released! We just pushed out a new release that includes the cleaning date. You can set it on the Info tab and it will show there, on the Overview tab, and on the calendar. No workflow or blocks around it yet… (Posted Sep 29, 2017 5:18 PM)	Sep 29, 2017 5:18 PM
General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments? We just pushed out an update that should handle the multiple reservation rows and non USD currency and date formats. Give it a whirl and let me know how it works now. (Posted Sep 29, 2017 5:03 PM)	Sep 29, 2017 5:03 PM
Blog » Full integration for eRentalLock door locks Yes, that's exactly what grace period does. It's subtracted from check-in and added to check-out. You may want to do more than an hour just to be safe. I use a 3 hour grace period on my properties -… (Posted Sep 29, 2017 5:02 PM)	Sep 29, 2017 5:02 PM
Feature Requests » Triggers for cancelled bookings or blocked off time removed We don't have trigger events for those yet, but they are coming. In the meantime, another option could be to do a filter on your email for those specific notifications to break them out into another… (Posted Sep 29, 2017 5:00 PM)	Sep 29, 2017 5:00 PM
Feature Requests » Triggers for cancelled bookings or blocked off time removed Hmm. You should get owner notifications when bookings are changed or canceled, whether manually or by the iCal import. Are those coming through? Or are you wanting notifications to another person? Wh… (Posted Sep 29, 2017 12:50 AM)	Sep 29, 2017 12:50 AM