Chris Hynes

OwnerRez Team Member
Member for 14 years
1409 posts
Topic

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Yep, I got it. Still putting that together with Glenn's to get all the different variations researched. Seems like Airbnb exports one thing if you have the 30 days before arrival payment and a diffe…

(Posted Sep 23, 2017 8:20 PM)

Feature Requests » Cusotmizable reports

We don't have customizeable reports yet, but you can get what you want from the bookings list export. If you go to the Bookings tab and go to List view, there's an Export button there. That'll give y…

(Posted Sep 23, 2017 12:40 PM)

Feature Requests » Coupon or discount line in the quote/invoice

Yep! This is something that would be very useful in a lot of ways. For an initial version, we're thinking to add this as another way to add discounts, like we have for add-ons. Create a discount, en…

(Posted Sep 22, 2017 6:04 PM)

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Yep, send it over to help@ownerreservations.com and I'll have a look. Very interesting because the ones I have only show the reservation once, then a separate "resolution payout", like this: 09/05/2…

(Posted Sep 21, 2017 10:43 AM)

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Does it give you an error or unexpected results? It's designed for that mode with the taxes Added to Airbnb amount -- that's exactly how I do my properties as well. As far as I've been able to deter…

(Posted Sep 21, 2017 10:33 AM)

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Heh! Guess we need a button for that eh? Easiest way is to email help@ownerreservations.com

(Posted Sep 20, 2017 10:25 PM)

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Can you send over the file you're using in a support ticket? We'll have a look and see what's what.

(Posted Sep 20, 2017 5:50 PM)

Feature Requests » couple of enhancement ideas

We just added this for you. Now you can use {BSOURCE} to pull the name of the listing site set on the booking in email templates and renter agreements. Also added {ISOURCE} for inquiries.

(Posted Sep 20, 2017 1:41 PM)

Feature Requests » couple of enhancement ideas

Yep! As long as you populate it on the booking before the email goes out it'll be included.

(Posted Sep 20, 2017 11:38 AM)

Blog » Portal access for owners and staff released!

Great to hear all of your different workflows! There are so many different ways to work with cleaning staff -- that's why we haven't got into this yet. We want to make it flexible. I think we've got …

(Posted Sep 20, 2017 11:36 AM)

Feature Requests » couple of enhancement ideas

#1 is a good idea. We have a to-do list item we're calling "payment schedules" that would allow creating that list of amounts and due dates rather than just the first and second payment as it is now.…

(Posted Sep 20, 2017 11:19 AM)

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Ahh, OK! Just wanted to make sure you didn't have unexpected data showing up :-) Have a look at the new airbnb transaction import: https://app.ownerrez.com/bookings/import/airbnbtransactioncsv. We h…

(Posted Sep 19, 2017 11:34 PM)

General Help and Questions » Interesting-AirBnB iCal import sometimes has fees and payments?

Can you send a couple examples and booking IDs? I'll have a look. We don't import fees and payments in the calendar import as Air doesn't include them in their iCal. Is it possible you added them yo…

(Posted Sep 19, 2017 10:39 PM)

General Help and Questions » Booking widget quirk?

We just pushed an hotfix a few minutes back, so you may have seen a layout issue because that deployment was in progress. Try refreshing your browser and it should look fine now.

(Posted Sep 15, 2017 9:10 AM)

General Help and Questions » Booking widget quirk?

Yep, it was updating the date in the textbox but not the picker. It's always updated the check out date to the next day, but the bug kept the picker dropdown from changing months. Looks like that is…

(Posted Sep 14, 2017 5:30 PM)

Blog » Portal access for owners and staff released!

Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package. The PM/housekeeping p…

(Posted Sep 12, 2017 7:36 PM)

Blog » Deep Thoughts on Security Deposits and Insurance

We get a lot of questions about the best way to set up security deposits, when to use damage protection insurance, travel insurance, etc. I've seen a lot of different scenarios over the years, both…

(Posted Sep 11, 2017 9:56 PM)

Feature Requests » Add Listing Site to Auto Responder Setup Options

Great tips and email template! HomeAway strips out a ton of formatting from the email in their effort to block all contact info. They basically convert everything to plain text, and their conversion…

(Posted Sep 1, 2017 5:56 PM)

Blog » Portal access for owners and staff released!

Excellent! We're still contemplating the separate housekeeping management module, but we also don't want to get over complicated on the modules. I've seen sites where every last thing is a separate …

(Posted Aug 31, 2017 12:59 PM)

Blog » Gallimaufry of July and August enhancements

We got great feedback on the Gallimaufry post from June, so I figured it should become a recurring series. We do announcement posts for the larger features, but there are so many small ones that ca…

(Posted Aug 30, 2017 11:49 PM)