Chris Hynes

OwnerRez Team Member
Member for 14 years
1409 posts
Topic

General Help and Questions » Booking Widget

Yep, that's a setting on the widget. Set Adult Term to "Adult" instead of "Guest": [img https://cdn.orez.io/w/images/59a9879915b649c190d62344dab412ec.png]

(Posted Jul 25, 2017 3:02 PM)

General Help and Questions » Problem with Shortcode

This usually happens when you paste the code into the Visual tab instead of the Text tab -- it ends up displaying the code on the page instead of executing the code and rendering the widget. Just sw…

(Posted Jul 20, 2017 1:55 PM)

General Help and Questions » Are there any reports that include listing fees?

There's not a report for that yet -- we put the fees in first, then will add reports. Is that something you're looking for on the Booking Summary report, with a field like "Total less Listing Site F…

(Posted Jul 19, 2017 8:12 PM)

General Help and Questions » Security depost change over...

Change to rules will only affect new quotes and bookings. If you have your current bookings set up with the secdep as a surcharge that you refund later, you can set the rules to reserve automaticall…

(Posted Jul 19, 2017 9:53 AM)

Blog » Rates, tables everywhere!

That's a good point... there's not really enough room on mobile portrait to do a "table". Have a look now -- we added a mode where it goes vertical inside one cell instead of horizontal cells if the…

(Posted Jul 18, 2017 6:19 PM)

General Help and Questions » balance payment reminder email not triggered for manual quotes

Ahh, good call, that should work. What would the ideal situation be on reminders? Are the built in payment reminders not flexible enough for what you're doing?

(Posted Jul 18, 2017 1:59 PM)

Feature Requests » VRBO's New "Security" Feature

I haven't heard any plans from VRBO to remove the renter email address after booking. We'll see if they stick with that, or if that, too, becomes something that goes by the wayside with them.

(Posted Jul 18, 2017 8:21 AM)

General Help and Questions » Credit card fee vs pay-by-check discount

There isn't currently a way to do an automatically applied surcharge/discount based on payment method. We've had several requests and thought about how to implement it, but the problem is the checkou…

(Posted Jul 14, 2017 1:52 PM)

General Help and Questions » SMBYO.com - Smoky Mountains by owners

Great to hear! Let me know once it's released and we'll add inquiry parsing for it and put it on our Regional Site List here: https://www.ownerrez.com/support/articles/regional-listing-sites

(Posted Jul 14, 2017 12:33 PM)

General Help and Questions » Can no longer use custom fields in emails

We just rolled out an update that lets you pick a booking in the template preview for both emails and legal agreements. Hopefully that should make this less confusing!

(Posted Jul 12, 2017 6:43 PM)

Blog » Gallimaufry of June enhancements

Yep, clicks on the property name, photo, or details button are all supposed to link in. That uses the Property URL you've set on the property. Fixed one link that was only showing at a certain size, …

(Posted Jul 11, 2017 11:26 PM)

General Help and Questions » 4th of July Holiday mid-week

What are you looking to do exactly, add a surcharge for every day in that week? Or trigger the holiday surcharge even if somebody stays on Tuesday? Right now we've got holiday observation rules arou…

(Posted Jul 11, 2017 6:40 PM)

General Help and Questions » Delete imported iCal bookings

OK, done! Yep, I figured. Just wanted to doublecheck before doing a major delete. :-D

(Posted Jul 11, 2017 3:25 PM)

Blog » Gallimaufry of June enhancements

Grace period is over in the door lock section in settings, but it sounds like you already found that! Availability search has been requested for so long! I'm glad we got this in, and we'll continue …

(Posted Jul 11, 2017 3:21 PM)

General Help and Questions » Delete imported iCal bookings

We don't have a batch delete yet, but I can do that for you in the backend. Should I remove all bookings or just the ones imported today?

(Posted Jul 11, 2017 3:15 PM)

Blog » Gallimaufry of June enhancements

We've been hard at work since our last post, running through a lot of small enhancements. We haven't added any major features, but all the little things add up. "Gallimaufry" is one of my fun fav…

(Posted Jul 10, 2017 5:59 PM)

General Help and Questions » Can no longer use custom fields in emails

Oh, and yes, we have plans to make manual lock code and the cleaning date fields on the booking ;-)

(Posted Jul 9, 2017 7:56 PM)

General Help and Questions » Can no longer use custom fields in emails

Yep, no problem! We do need to clarify that on the preview -- it's a bit of a stumbling block right now.

(Posted Jul 9, 2017 2:36 PM)

General Help and Questions » Can no longer use custom fields in emails

Are you seeing this issue in the preview or in actual emails going out? The preview doesn't populate example values for custom booking field codes because there's no booking to reference in that cont…

(Posted Jul 9, 2017 2:01 PM)

General Help and Questions » Multiple Properties - Calendar

That's something we've wanted to do for awhile -- the property search. A few sites people are doing it with custom coded API calls, but we want to make a drop-in widget to make it easier. The search…

(Posted Jul 7, 2017 6:47 PM)