Topic	Posted
Blog » Using multiple payment methods It looks like you've got booking confirmation enabled in the property Rules section. That turns on a mode where the credit card is stored when the guest checks out, but not processed until you approv… (Posted Jul 7, 2017 6:41 PM)	Jul 7, 2017 6:41 PM
General Help and Questions » Import bookings as excel Yes, the payment and secdep reminders were always skipped before on import. While we were making the triggers skippable, I figured we should make the payment and secdep reminders un-skippable -- som… (Posted Jul 3, 2017 7:54 PM)	Jul 3, 2017 7:54 PM
General Help and Questions » Import bookings as excel We just added this in a hotfix to control the triggers on import: [img https://cdn.orez.io/w/images/1ceb481b5f57405b8292c3602f4d5ec2.png] Can't take back the emails, but this will keep the problem … (Posted Jul 3, 2017 6:51 PM)	Jul 3, 2017 6:51 PM
General Help and Questions » Import bookings as excel Oh no! Arrival/departure triggers don't go out on imported bookings, but it looks like you had a days after created booking, and so that one triggered. I apologize -- I should have checked for that a… (Posted Jul 3, 2017 11:11 AM)	Jul 3, 2017 11:11 AM
General Help and Questions » Import bookings as excel help@ownerreservations.com (Posted Jul 2, 2017 1:38 PM)	Jul 2, 2017 1:38 PM
General Help and Questions » Import bookings as excel Can you send over the file you're using in a ticket? I'll have a look. (Posted Jul 2, 2017 1:21 PM)	Jul 2, 2017 1:21 PM
General Help and Questions » VRBO walled garden is up The update has been released for the Airbnb feed filtering. (Posted Jul 1, 2017 11:06 PM)	Jul 1, 2017 11:06 PM
General Help and Questions » VRBO walled garden is up No, that's a conflict we recently noticed where Air is including the item in the iCal before its a confirmed booking with a real email address. We've got a fix for this scheduled to go out this week… (Posted Jul 1, 2017 1:17 PM)	Jul 1, 2017 1:17 PM
General Help and Questions » Issue with Email Templates Hmm. What error message are you getting? Are you making 5 emails, one for each property? There's an easier way to make it specific for each property -- create custom fields for the information that … (Posted Jun 29, 2017 6:36 PM)	Jun 29, 2017 6:36 PM
Feature Requests » Simpler Way to Enter Rates We actually do have a rates download/upload now! We haven't broadly announced it, but if you look at bottom of the Tools menu there is a Export Rates/Seasons to Excel and Import Rates/Seasons from E… (Posted Jun 29, 2017 4:18 PM)	Jun 29, 2017 4:18 PM
General Help and Questions » VRBO walled garden is up Actually there's an even easier way to do it! First, set up our calendar import to pull in the bookings from the Airbnb iCal. We've got an article on that over here: https://www.ownerrez.com/support… (Posted Jun 28, 2017 12:56 PM)	Jun 28, 2017 12:56 PM
General Help and Questions » Creating a new booking for a repeat guest Ahh, yes. I was able to get a copy booking to booking or quote feature into this morning's hotfix -- basically the same thing as we've had for copy quote to quote. Keep in mind that this will only p… (Posted Jun 27, 2017 9:26 AM)	Jun 27, 2017 9:26 AM
General Help and Questions » Creating a new booking for a repeat guest Not yet, but that's high on the list. We're looking at things like a copy booking that works like the copy quote or a lookup button on create booking to find previous guests. Do you usually look up … (Posted Jun 27, 2017 1:24 AM)	Jun 27, 2017 1:24 AM
General Help and Questions » Setting Up Weekday and Weekend Nights The "Weekend" rate is for the entire weekend, for example the total charged for 2 nights. If you want to do a per night rate, pick "Weekend Night" -- that'll be applied each night that matches.. (Posted Jun 27, 2017 1:23 AM)	Jun 27, 2017 1:23 AM
General Help and Questions » Weird iCal behavior Can you send me the OwnerRez property id and the Airbnb iCal link? I'll have a look. Air has a bad habit of including rules like arrival days or days in advance in their calendar feeds as blocked of… (Posted Jun 16, 2017 1:38 AM)	Jun 16, 2017 1:38 AM
Feature Requests » Simplified Quote for Customer We've now released an update to allow this. If you go into the Book Now/Inquiry widget settings you will find a checkbox for "Simplify Charge Details" (to turn on simple mode) and also uncheck "Quo… (Posted Jun 4, 2017 5:40 PM)	Jun 4, 2017 5:40 PM
General Help and Questions » Custom iCal link for export - VRBO blocking details? That should work, but VRBO are always changing their formats. What if you try a new link with all of the options checked? (Posted Jun 3, 2017 9:29 PM)	Jun 3, 2017 9:29 PM
Blog » Encyclopedia of Vacation Rental Smart Door Locks We don't support Vera yet, but that's something we're researching. For now, use a booking custom field to track the ones you generate and merge them into the email. We'll keep you posted as we get i… (Posted Jun 2, 2017 1:12 PM)	Jun 2, 2017 1:12 PM
Blog » Encyclopedia of Vacation Rental Smart Door Locks We've released 3 lock integrations in the last month or so – eRentalLock (/support/articles/integration-erentallock-door-locks) , ResortLock (/support/articles/integration-resortlock-door-locks) … (Posted May 30, 2017 8:20 PM)	May 30, 2017 8:20 PM
General Help and Questions » Cleaning Date OK, that's some good info to have -- particularly the idea on outputting into the iCal export. We are starting the planning on this, so I'll keep you posted as we get into development. (Posted May 30, 2017 2:26 PM)	May 30, 2017 2:26 PM