| Topic | Posted |
|---|---|
General Help and Questions » Correction to Airbnb ical import & exportThey've relabled the location of the calendar import/export. I just updated the article: https://www.ownerrez.com/support/articles/channel-management-calendar-import-export-airbnb (Posted Jun 7, 2021 4:53 PM) |
Jun 7, 2021 4:53 PM |
Feature Requests » Email replies from guestsYes, we do have plans to add a full unified email inbox, as we have for Airbnb messaging and SMS, but currently the only inbound emails supported in to OwnerRez are inquiries, not replies from the gu… (Posted Jun 7, 2021 4:42 PM) |
Jun 7, 2021 4:42 PM |
Feature Requests » Cleaner language on surcharge descriptions.To fix this, go to the surcharge settings and uncheck the "auto-generate the surcharge description" setting under the Options area. We'll also look into the rate adjustment option as well -- that sh… (Posted Jun 7, 2021 3:13 PM) |
Jun 7, 2021 3:13 PM |
General Help and Questions » Airbnb quick reply template through OR?Yep, that's what I was mentioning with template selection only working for bookings right now. It's actually not based on where you came from, but whether the guest has bookings... If you have a f… (Posted Jun 7, 2021 1:56 PM) |
Jun 7, 2021 1:56 PM |
General Help and Questions » Airbnb quick reply template through OR?Is it a booking related template? Currently we only support booking related Airbnb templates, not inquiry ones yet. If it is, go to Settings > Templates, switch to the Airbnb tab, and add the temp… (Posted Jun 7, 2021 10:42 AM) |
Jun 7, 2021 10:42 AM |
General Help and Questions » Airbnb Check-in/Out TimeUnfortunately, Airbnb only allows setting the check-in/out times to full hours. They do not support sending minutes for those check in/out times. (Posted Jun 1, 2021 8:05 PM) |
Jun 1, 2021 8:05 PM |
Blog » Request To Book mode & Offline Security Deposits for Airbnb, Copy Seasons Forward, Rate Excel Import, New Vrbo Amenities (Wifi!)Yes, Airbnb has approved the offline security deposits -- it is allowed as long as it's specifically called out, which the secdep setting in OwnerRez automatically does -- but some of their reps are … (Posted Jun 1, 2021 8:22 AM) |
Jun 1, 2021 8:22 AM |
General Help and Questions » Yahoo email bouncing continues?We've got an update from Postmark that the problem is now mostly fixed and Verizon domains are starting to deliver emails correctly again. There may still be a few bounces tonight, but hopefully ever… (Posted May 31, 2021 6:40 PM) |
May 31, 2021 6:40 PM |
General Help and Questions » Yahoo email bouncing continues?Yep, looks like Verizon/Yahoo/AOL haven't fully fixed the issue yet where they're incorrectly bouncing emails in some cases. Postmark, our email provider, is tracking the issue here: https://status.… (Posted May 29, 2021 11:19 AM) |
May 29, 2021 11:19 AM |
Introduce Yourself! » Hello from Alberta, Canada and Ambergris Caye, Belize!Hello, and welcome to OwnerRez! The tiny homes sound very interesting, that's a super cool opportunity! (Posted May 28, 2021 6:12 PM) |
May 28, 2021 6:12 PM |
Feature Requests » Automatic reviews for Airbnb?Yep, the review window feature will definitely be included once we get the automatic reviews developed! (Posted May 28, 2021 5:53 PM) |
May 28, 2021 5:53 PM |
Feature Requests » Integration with MailchimpYou want to segment your mailing list so you can target newsletters to a specific audience. Content that applies to a specific audience will get better response than general content blasted to everyo… (Posted May 24, 2021 4:02 PM) |
May 24, 2021 4:02 PM |
General Help and Questions » Report for Showing Empty UnitsAn empty unit report is a great idea! Right now the only way to do that is not a report, but you can come in to the ribbon calendar and filter under the property section for available dates. That … (Posted May 24, 2021 9:08 AM) |
May 24, 2021 9:08 AM |
Feature Requests » Quote Email/SMS/Channel TriggersTriggers use the same underlying logic, so once you're able to trigger for quotes, you'll be able to trigger any of the possible template types (email, SMS, etc). (Posted May 11, 2021 1:08 PM) |
May 11, 2021 1:08 PM |
General Help and Questions » Supposed Booking.com Payments UpdateThat statement refers to alterations, which will still get payments or refunds automatically as appropriate if you're in automatic mode. For example, if the guest adds a day to a booking, the payment… (Posted May 10, 2021 10:52 AM) |
May 10, 2021 10:52 AM |
General Help and Questions » My logo is so small on my OR hosted websiteWith a large logo that's square with smaller text below, there's just not a whole lot of room for it to spread. Because the graphical element is very large in relation to the text, you'd have to make… (Posted May 9, 2021 10:01 AM) |
May 9, 2021 10:01 AM |
Feature Requests » Trigger an SMS message from an important email message sent to a booked guestThere is not currently a way to make one trigger dependent on another. However, each user's triggers are batched and sent together at the same time. If you have an Email trigger and an SMS trigger wi… (Posted May 7, 2021 6:46 PM) |
May 7, 2021 6:46 PM |
Feature Requests » SMS/Quote - how to trigger?Yep, still in the plan, but we haven't gotten to it yet. I moved this to the features forum so it can be tracked better and voted on :-) (Posted May 7, 2021 6:41 PM) |
May 7, 2021 6:41 PM |
Feature Requests » Quote Email/SMS/Channel Triggers[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/smsquote-how-to-trigger)] (Posted May 7, 2021 6:41 PM) |
May 7, 2021 6:41 PM |
General Help and Questions » Walk through of incorporating guest name and ages other than primary into rental agreementTo capture additional information, add custom field definitions and mark them for entry during reservation and renter agreement signing. Here's an article that walks you through: https://www.owner… (Posted Apr 27, 2021 7:46 PM) |
Apr 27, 2021 7:46 PM |
