Topic	Posted
General Help and Questions » Canadian bank and/or dollars We don't have any official support for multi currency yet, but you could set up a separate merchant account that charges in Canadian dollars rather than USD and use it just for that property. The rep… (Posted Sep 26, 2014 7:50 PM)	Sep 26, 2014 7:50 PM
General Help and Questions » Potential Issue with New Listing Site Conversion Can you send me a couple of the inquiry and booking numbers for the website bookings where you updated the listing site? I'll look into why they're not connecting properly. Good point -- the report … (Posted Sep 19, 2014 2:26 PM)	Sep 19, 2014 2:26 PM
General Help and Questions » AirBnB We don't have full Airbnb support yet, but it's something we're investigating. We added that system listing site as a way to manually tag inquiries and bookings to Airbnb for conversion tracking. For… (Posted Sep 19, 2014 2:19 PM)	Sep 19, 2014 2:19 PM
Blog » Track listing site conversion and repeat guests Those are some great ideas! I'll look into adding them in our next release. One question: what exactly do you mean by "pure repeat booking rate"? Is that something you would see next to each guest i… (Posted Sep 17, 2014 11:33 PM)	Sep 17, 2014 11:33 PM
Blog » Track listing site conversion and repeat guests We just released a new version that adds better tracking for what listing sites have sent you inquiries and bookings, as well as the ability to easily see when you're dealing with a repeat guest. Li… (Posted Sep 17, 2014 8:56 PM)	Sep 17, 2014 8:56 PM
General Help and Questions » Detailed information on Reservations to HomeAway/VRBO We don't have any plans to add that information to our HA/VRBO export right now. If we do add that feature eventually, we'll have a control on our end that lets you choose how much information you w… (Posted Sep 16, 2014 5:45 PM)	Sep 16, 2014 5:45 PM
General Help and Questions » Updating Calendar This looks to have been a momentary glitch on VRBO's side where they returned a bad credentials error. I reset your account and ran a verify calendar sync and everything went through smoothly. Does… (Posted Sep 10, 2014 1:40 PM)	Sep 10, 2014 1:40 PM
Blog » Updates We've been hard at work for a long time on several large updates. It's taken a lot longer than we thought, so we've started to break out smaller updates that we can release independently. Over the p… (Posted Sep 6, 2014 7:56 PM)	Sep 6, 2014 7:56 PM
General Help and Questions » Scheduled emails I looked into the per-property scheduled email feature yesterday and was able to extract it from our larger changes. I did a hotfix release last night to add that (and also add support for VRBO's "Ne… (Posted Sep 5, 2014 10:10 AM)	Sep 5, 2014 10:10 AM
General Help and Questions » Scheduled emails You're right -- we don't currently have a way to assign a scheduled email to one property and not another. This is high on our priority list, but we're working through a couple of things first to mak… (Posted Sep 4, 2014 11:08 AM)	Sep 4, 2014 11:08 AM
General Help and Questions » Access to Back-End Data We do have a full API, but currently it's shared with a select few partners as the surface area is a bit tight. Can you give me an idea of the kinds of operations you'd like to do (add properties, cr… (Posted Aug 21, 2014 12:44 AM)	Aug 21, 2014 12:44 AM
General Help and Questions » Modifying the rate structure We don't have anything in place to do this automatically right now. I've added rate bands like you've suggested to our list of ideas to research and implement. (Posted Jul 10, 2014 10:04 AM)	Jul 10, 2014 10:04 AM
General Help and Questions » Testing templates There's not a "send test email" button right now, but you can do it like this: - Disable the email template (so it won't automatically go out) - Create a test booking with your email address - Go … (Posted Jul 9, 2014 12:49 PM)	Jul 9, 2014 12:49 PM
General Help and Questions » Exporting email addresses You can export any master grid (quotes, bookings, inquires, etc.) to Excel or CSV using the export button at the top right of the screen. When exporting, we add several extra columns that aren't on t… (Posted Jul 9, 2014 12:41 PM)	Jul 9, 2014 12:41 PM
General Help and Questions » send an email template twice? There's no way to automatically send the same email twice. You could manually go into the email tab of the booking and resend it, but that sort of defeats the whole point of what it sounds like you'r… (Posted Jun 27, 2014 8:34 PM)	Jun 27, 2014 8:34 PM
Blog » FlipKey inquiry parsing Looks like they grandfathered in old plans: http://help.flipkey.com/hc/en-us/articles/200903347-Subscription-Pricing, but it sounds like yours is new? (Posted Jun 21, 2014 9:46 AM)	Jun 21, 2014 9:46 AM
Blog » FlipKey inquiry parsing I see those emails coming in. I think I know what's going on now. Were you recently converted to the FlipKey payments system? Once that happens, FlipKey will block all contact info for the guest unt… (Posted Jun 20, 2014 2:52 PM)	Jun 20, 2014 2:52 PM
General Help and Questions » Question about a Gateway page for our clients (check out page) The way it works in OwnerRez, you'll create a Quote and send it to the guest. That Quote contains a link that lets them check out (using your merchant account), pay, and once payment is complete it w… (Posted Jun 19, 2014 1:12 PM)	Jun 19, 2014 1:12 PM
Blog » FlipKey inquiry parsing I've looked through your account and several other test accounts we use and haven't been able to reproduce the problem with the FlipKey emails. Have you seen any other unrecognized inquiries come in… (Posted Jun 18, 2014 9:05 PM)	Jun 18, 2014 9:05 PM
Blog » FlipKey inquiry parsing That looks like it's a reminder about a previous inquiry, not an actual inquiry. The email's in a different format from the standard inquiry. It says, "You haven't responded to this inquiry" etc. etc… (Posted Jun 2, 2014 8:28 PM)	Jun 2, 2014 8:28 PM