| Topic | Posted |
|---|---|
Blog » Introducing OwnerRez ChannelsHi Lisa, We do not support Agoda in our channel manager system. (Posted Jan 21, 2021 6:44 PM) |
Jan 21, 2021 6:44 PM |
Blog » Housekeeping Week - New Google Analytics Format, RA Signing, Grace Periods, Address Geocoding, Call Alert Email and many moreHappy Thursday! If you can believe it, we've got 33 updates to talk about but not a single new feature! Of course, how I define "feature" versus enhancement, change, tweak, update, fix might diffe… (Posted Jan 13, 2021 3:42 PM) |
Jan 13, 2021 3:42 PM |
General Help and Questions » charges on my credit cardHi Lino, This community forum is not the place to discuss billing issues. Please email the help desk about this at help@ownerreservations.com. Any type of email sent there will work and will crea… (Posted Jan 11, 2021 3:21 PM) |
Jan 11, 2021 3:21 PM |
General Help and Questions » Quickbooks Online: Any Way to Map to Old Invoices?Hi Dori123, Unfortunately, no, there isn't a way to map to an existing invoice. This is a limitation/known flaw in how the current QB sync process works, and it is the source of duplicate invoice… (Posted Jan 8, 2021 9:27 AM) |
Jan 8, 2021 9:27 AM |
Blog » Stripe Connect and 3D Secure 2, Better Handling of Failed Cards, Last Minute Bookings w/o Security HoldsHey look - it's the first Hump Day of 2021! 🐫 Time to talk updates. Our list of updates is small this week but includes a huge Stripe/3DS2 update that was months in the making. * New Features *… (Posted Jan 6, 2021 10:59 AM) |
Jan 6, 2021 10:59 AM |
Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults"I would like to use the Holiday list feature on a per property basis" No question. This is needed as well as the ability to have holiday-based season (ie. recurring seasons that change their dat… (Posted Jan 6, 2021 10:14 AM) |
Jan 6, 2021 10:14 AM |
Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email Defaults"My manual discounts only have the "Percent of subtotal" option" Yes, that's correct, and this is not an oversight. Currently, it is not possible to know, at the point a manual discount is appl… (Posted Jan 6, 2021 10:11 AM) |
Jan 6, 2021 10:11 AM |
Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email DefaultsThe WordPress plugin is for non-OwnerRez websites. You use it for your own WordPress website, not one of ours. The reason Hosted Websites premium feature has to be turned on is because access to th… (Posted Jan 6, 2021 10:08 AM) |
Jan 6, 2021 10:08 AM |
General Help and Questions » Unused custom field definitions - is there any way to identify?Hi BlueMtnCabins, No, not really. When you say "used" do you mean the custom field has values in it (in some booking or property) or that it's being actively referenced in an email template, lega… (Posted Jan 5, 2021 9:39 AM) |
Jan 5, 2021 9:39 AM |
Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email DefaultsThey can if you use "Custom Holidays". The Holiday List feature, where you subscribe to an entire country's list of holidays at once, is account wide. Custom Holidays can be per property. (Posted Dec 28, 2020 9:30 AM) |
Dec 28, 2020 9:30 AM |
Blog » WordPress Plugin Beta, Preview Charges, Rent-Only Discount, Non-Taxed Rent, Holiday Criteria, Igloo Locks, Better Email DefaultsHappy Christmas-Week Hump Day! I looked for a camel wearing a Santa hat, but evidently the emoji world is not yet that complete. We skipped last week's update, so we've got a fresh slate of 26 upda… (Posted Dec 22, 2020 5:52 PM) |
Dec 22, 2020 5:52 PM |
Feature Requests » SMS/Quote - how to trigger?No automated way, but it's needed for sure. That and quote-based triggers in general (both email and SMS). You can do this manually of course by following the quote > guest > conversation and sendi… (Posted Dec 17, 2020 3:10 PM) |
Dec 17, 2020 3:10 PM |
Blog » Increased bounce messages for Gmail recipientsLast night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact the… (Posted Dec 15, 2020 5:14 PM) |
Dec 15, 2020 5:14 PM |
General Help and Questions » Changeover Restrictions RulesWhat if you restrict gaps between 2 and 4 nights? So a 1 night gap or 5+ night gap would be fine. Like so: [img https://cdn.orez.io/w/images/037cdc77ee6b4f19b12101cdcbef5878.png] (Posted Dec 15, 2020 4:23 PM) |
Dec 15, 2020 4:23 PM |
General Help and Questions » Changeover Restrictions RulesHi Glenn, Disallow Gaps rules should take into consideration the Forced Gaps rules as well. Try changing the Disallow Gap to 4 nights and the Forced Gap to 1. The combination of the two might ma… (Posted Dec 15, 2020 3:21 PM) |
Dec 15, 2020 3:21 PM |
Blog » Bug Fixes Only for the December 9 Product UpdateHappy Wednesday! The product update is really tiny this week - just a couple bug fixes - so we'll knock that out lickety split, and everyone can get back to their lunch. Bug Fixes Rate table and … (Posted Dec 9, 2020 11:44 AM) |
Dec 9, 2020 11:44 AM |
Blog » SMS Available For All, Show Signed Renter Agreement in Booking Emails, Vrbo Inquiry Emails, Logo & Instructions CleanupHi Tarki! A few months back, Airbnb announced that all parties and events are banned globally. Their press release is here: https://news.airbnb.com/airbnb-announces-global-party-ban Basicall… (Posted Dec 3, 2020 10:31 AM) |
Dec 3, 2020 10:31 AM |
Feature Requests » Texting (SMS) from OwnerRezSMS is now out of beta and available to all. Please read the following blog post: https://www.ownerrez.com/blog/sms-available-for-all-show-signed-renter-agreement-in-booking-emails-vrbo-inquiry-ema… (Posted Dec 3, 2020 8:11 AM) |
Dec 3, 2020 8:11 AM |
Blog » SMS Available For All, Show Signed Renter Agreement in Booking Emails, Vrbo Inquiry Emails, Logo & Instructions CleanupHappy Hump Day! 🐫 We were enjoying some turkey last week, so the product update got pushed back. Today, we're going to discuss two weeks of updates (35 total from 11 this week and 24 the previous… (Posted Dec 2, 2020 5:25 PM) |
Dec 2, 2020 5:25 PM |
Blog » Integration with HomeToGo (and Free Bookings for 4 months!)Sure, so HTG gets paid by its affiliation with those other sites - Vrbo pays them for those redirects. I believe that's how it works. I don't want to speak for HTG, but I know there are distribution… (Posted Dec 2, 2020 11:22 AM) |
Dec 2, 2020 11:22 AM |
