Paul W

OwnerRez Team Member
Joined June 2009
861 posts
Topic

General Help and Questions » Lynnbrook?

In that sense, no payment is guaranteed. Even if the guest hands you cash, they can sue you in small claims court and get the court to side with them in which case you're going to end up handing the…

(Posted Jun 13, 2019 9:18 AM)

General Help and Questions » Commission Not Calculating On Some Properties

Hi Stephanie, There are several reasons why a booking isn't showing up on a statement. Here are several reasons: - The booking may be outside the range of the statement. - The booking may not hav…

(Posted Jun 13, 2019 9:14 AM)

General Help and Questions » A Compound property that is also individual properties

Remember that each of the combinations has its own calendar syncing. So you're still syncing calendars between OR property (eg. Duplex Right Side) and the Airbnb listing for that.

(Posted Jun 13, 2019 9:12 AM)

General Help and Questions » A Compound property that is also individual properties

Yes it will. Many owners/hosts do this. Just add a listing for each combination: Duplex Left Side - sleeps 3 Duplex Right Side - sleeps 3 Duplex Upstairs - sleeps 4 Upstairs and Left Side - sleeps…

(Posted Jun 13, 2019 9:11 AM)

General Help and Questions » Cleaning Schedule

At the moment, no. The field is empty until something is manually entered.

(Posted Jun 13, 2019 9:09 AM)

General Help and Questions » surcharge - minimum?

Then the booking criteria should work for that. Set booking criteria to number of guests >= 4 on the surcharge.

(Posted Jun 13, 2019 9:08 AM)

General Help and Questions » PayPal

Yes, but if PayPal is not offered as an option, would you refuse to buy from that vendor rather than use a credit card? Unlikely, particularly with a vacation rental that you want that is available …

(Posted Jun 13, 2019 9:07 AM)

General Help and Questions » amenities

What matters most is the amenities that make the top filters. Even if "playground" was a listed amenity on the channels, the top (front page, search) filters don't reference it, and don't reference …

(Posted Jun 11, 2019 5:40 PM)

General Help and Questions » Lynnbrook?

They can but we don't support it. ACH is a weird animal. We have looked into it a number of times. The problem is that the funds are never guaranteed like credit cards are. There can always be an …

(Posted Jun 11, 2019 5:34 PM)

General Help and Questions » Cleaning Schedule

Go to the booking > Info page > Change button and fill in a cleaning date.

(Posted Jun 11, 2019 5:30 PM)

General Help and Questions » Alternatives to WorldPay

If you have very little direct traffic, look into using Stripe or Braintree which give you a ~3% rate but no monthly or annual fees.

(Posted Jun 11, 2019 5:29 PM)

General Chat » cancellation on owner statement

Look at the charges and payments on the booking. Even if the booking is cancelled, there still may be charges showing which will remit earnings to the owner (and commission to you the PM). There ar…

(Posted Jun 11, 2019 5:29 PM)

General Help and Questions » PayPal

If your users are willing to use credit cards (your not in a market where that is difficult like some countries) then it's best not to use PayPal. We wrote up an article about that here: https://ww…

(Posted Jun 11, 2019 5:26 PM)

General Help and Questions » surcharge - minimum?

You could use the Booking Criteira on the surcharge (low down) to define that it must be for Guests >= 4. But that would make it disappear as an option if the quote/booking had 3 or fewer guests. Is…

(Posted Jun 11, 2019 5:25 PM)

General Help and Questions » Listing Quality Analyzer

Thanks for the pointers, BlueMtnCabin. Also use Tools > Rate Checker to see your rates and rules across a year of time for a property. This is typically eye-opening. Tools > Rate Tester is also go…

(Posted Jun 11, 2019 5:23 PM)

General Help and Questions » hosted website

They go wherever you have email configured in your DNS records! 😜 When you point your live domain name at us, it's for certain DNS "records". Typically A or CNAME records. More on that here under…

(Posted Jun 11, 2019 5:21 PM)

General Help and Questions » hole in the surcharge/discount, elsewhere?

The only way to do that is to put it on the payment method. Go Settings > Payment Methods > scroll to bottom and select check (or custom instructions for cash). Then add a processing adjustment of …

(Posted Jun 11, 2019 5:19 PM)

General Help and Questions » field codes

Good idea, JTVRs! There are a number of places where a "create one right here" option would be good. Of course, even if you can create the field code right there, you'd still have to fill out the p…

(Posted Jun 11, 2019 5:17 PM)

General Help and Questions » Split Guest Payments into Three Automatically?

You can't do that automatically at the moment, but you can do it manually. Set up the deposit amount as you want it and have the guest book. Then after they book, go to the booking > transactions t…

(Posted Jun 5, 2019 9:52 PM)

Template/Design Share » Cloning Templates?

There isn't currently, but that's something we're working on in big overhaul to System Messages and Email Templates that is actively in development as I write this.

(Posted Jun 5, 2019 9:51 PM)