| Topic | Posted |
|---|---|
General Help and Questions » VRBO downloads now called HomeAway? Duplicating data?No bookings are being duplicated. That's not possible based on how our system validates dates and properties. You don't have to worry about bookings being duplicated. It's just an issue (possibly)… (Posted Mar 13, 2019 10:56 AM) |
Mar 13, 2019 10:56 AM |
General Help and Questions » OpenEdge - I DO NOT recommend!Any CC processor you want. If you get onto the HomeAway API integration, the guest and card info is passed to our system for processing and then we pass an approve/decline back to HomeAway while the … (Posted Mar 13, 2019 8:49 AM) |
Mar 13, 2019 8:49 AM |
General Help and Questions » How to import (simple) legacy dataThanks for the pro tips, Rich! (Posted Mar 12, 2019 8:56 PM) |
Mar 12, 2019 8:56 PM |
General Help and Questions » Setting up a new unit - what sequence to followGood question. I'd set it up in OwnerRez but not the listing content (descriptions, amenities, photos, location stuff). Then put a basic property record in place so that you can play with it and ge… (Posted Mar 12, 2019 8:56 PM) |
Mar 12, 2019 8:56 PM |
General Help and Questions » Quick Books IntegrationYou would create a Deposit record in QB to group together the payments (and fees) that settled together. So your payments should be pushed to QB with "Undeposited Funds" as the bank account. And th… (Posted Mar 12, 2019 8:54 PM) |
Mar 12, 2019 8:54 PM |
General Help and Questions » Quickbook Forum TopicHi Dianne, We have a lot of work to do in upgrading our QB support docs. Thanks for the nudge. (Posted Mar 12, 2019 8:52 PM) |
Mar 12, 2019 8:52 PM |
General Help and Questions » VRBO downloads now called HomeAway? Duplicating data?We are looking into this. A recent change to Channel Bridge was made to help with HomeAway logins and it looks like we may be classifying all VRBO stuff as HomeAway now. This is pending. (Posted Mar 12, 2019 8:51 PM) |
Mar 12, 2019 8:51 PM |
General Help and Questions » Email TemplatesIs there a public URL for Apple Maps? There would have to be a web app or web end point where clicking "Apple Maps" could open in something. I'm not aware of one. (Posted Mar 12, 2019 8:51 PM) |
Mar 12, 2019 8:51 PM |
General Help and Questions » OpenEdge - I DO NOT recommend!You can actually use them for HomeAway if you are able to join our upcoming, looming, awesome API integration with HomeAway. The users that are on that get to use their own CC payment processing jus… (Posted Mar 12, 2019 8:50 PM) |
Mar 12, 2019 8:50 PM |
General Help and Questions » How do I upload a document so I can create a link to it?Yes, do that under your global Files. Click the Account button drop-down (top right) and Files. There you can upload any type of file. Once uploaded, the button on each file will give you a "copy … (Posted Mar 5, 2019 11:07 PM) |
Mar 5, 2019 11:07 PM |
General Help and Questions » Request that OR link to a service that has an API available? SafelyStayThanks for the recommendation! We'll look at them. I met with the Party Squasher guys last week btw. Interesting device. (Posted Mar 5, 2019 11:06 PM) |
Mar 5, 2019 11:06 PM |
General Help and Questions » Google Pay?The old "Google Wallet" product was something we were going to add, as another version of PayPal you could accept, but the Google Wallet terms specifically forbid lodging/vacation rental type busines… (Posted Mar 5, 2019 11:03 PM) |
Mar 5, 2019 11:03 PM |
Introduce Yourself! » Hello From PortlandHi Belladonna, We have some open tickets with you, so the conversation isn't over yet! We'll work through it. On the renter agreements, the guest cannot fill in or write inside the body of the agr… (Posted Mar 5, 2019 11:02 PM) |
Mar 5, 2019 11:02 PM |
General Help and Questions » QuickbooksThe fees do not push over at the moment. That is coming - we have that on our QB To Do list - but at the moment only charges and payments get synced across. We recommend syncing payments to "Undepo… (Posted Mar 5, 2019 10:58 PM) |
Mar 5, 2019 10:58 PM |
General Help and Questions » How to change description for check instructions to remove "or any amount in between"??Good idea. We'll double check that to see why the language is clearing that off when the full payment is required. (Posted Mar 5, 2019 10:56 PM) |
Mar 5, 2019 10:56 PM |
Blog » Guest reminder emails for payments and security depositsDo you have pre-existing bookings or quotes that were in place before setting the 2nd payment to 60 days out? If so, those pre-existing bookings or quotes will retain the rules from before. You hav… (Posted Mar 5, 2019 10:55 PM) |
Mar 5, 2019 10:55 PM |
Feature Requests » Price comparison widgetThe Book Now/Inquiry widget already shows a quote in real time, so this would be basically be some kind of dynamic discount showing like: "Money saved by booking direct: $35.18" Which would be base… (Posted Mar 5, 2019 10:54 PM) |
Mar 5, 2019 10:54 PM |
Feature Requests » Forum Search FeatureFor sure. The forum needs some love. In the meantime, you can use the search box on the Support page and it will return results from the forum and blog as well as support docs. I'm talking about t… (Posted Mar 5, 2019 10:52 PM) |
Mar 5, 2019 10:52 PM |
General Help and Questions » email address not verifiedHI Cathleen, By default, all outbound email that OwnerRez sends on your behalf (from you to your guests) is addressed from a FROM address that looks like that but the REPLY-TO address is your actual… (Posted Mar 5, 2019 10:51 PM) |
Mar 5, 2019 10:51 PM |
General Help and Questions » Day of week email triggerSorry, Glenn. It wasn't ignored on purpose, I promise! There isn't a way to do that currently, as you already know, but it's something we've kicked around internally. It's difficult to create a sche… (Posted Mar 2, 2019 8:08 PM) |
Mar 2, 2019 8:08 PM |
