| Topic | Posted |
|---|---|
General Help and Questions » Security Deposit release problemOn the release page, if it fails to release, it will show you a Mark As Released button. Click that and it will force-release it in the system. If you can send us a ticket privately, we'll look int… (Posted Feb 6, 2019 9:06 AM) |
Feb 6, 2019 9:06 AM |
General Help and Questions » Alternative to WorldPay?Ouch! That happens sometimes once a year when the big companies throw in "annual renewal" fees. Sometimes it's just a nonsense fee to purposefully push out smaller accounts they no longer want. We… (Posted Feb 6, 2019 8:53 AM) |
Feb 6, 2019 8:53 AM |
General Help and Questions » Some emails wrap, others don'tAre these emails all custom templates (ie. that you created from scratch) or emails that are sent from the system as a hard-coded notification? If they are custom templates, then it should be easy t… (Posted Feb 4, 2019 4:11 PM) |
Feb 4, 2019 4:11 PM |
General Help and Questions » setting up iCal links for an IphoneThanks for the advice on iPhone, Rich! Helpful! (Posted Feb 4, 2019 4:09 PM) |
Feb 4, 2019 4:09 PM |
General Chat » How can I modify alert email content?Emails to guests can be customized using email templates (Settings > Email Templates). That page has a list of system-defined events and then custom ones you can create (to send with triggers). You… (Posted Feb 4, 2019 4:06 PM) |
Feb 4, 2019 4:06 PM |
General Help and Questions » Access to Back-End DataHi Rich, the webhooks we have are limited to specific partners only as they are really tailored to specific use cases. We've love to open that up for wider access but it would take a lot of time for… (Posted Feb 4, 2019 4:02 PM) |
Feb 4, 2019 4:02 PM |
General Help and Questions » Flipkey/TripAdvisor[quote=Ross C]"draconian treatment of owners" They all seem to do that in one way or another.[/quote] For sure. The only one that doesn't appear to completely hate owners is Booking.com, but then … (Posted Jan 30, 2019 6:55 PM) |
Jan 30, 2019 6:55 PM |
General Help and Questions » Answer without quoteThat's the "send me a copy" copy you are getting. The guest is getting one too. If you look at the outbound email (top Email menu) it will show you all the email going out, including ones to you an… (Posted Jan 30, 2019 4:38 PM) |
Jan 30, 2019 4:38 PM |
General Help and Questions » Is it possible to answer as quote only when available?Sort of, yes. You can just not send the second quote email. You would change the "available" reply to use the same message body (same field codes, etc) as the quote email so that it looks the same. … (Posted Jan 30, 2019 4:38 PM) |
Jan 30, 2019 4:38 PM |
General Help and Questions » Flipkey/TripAdvisorIt must have changed, at least for the PMs that use our API integration. Even with one payment made, the contact info is shown (we have it in OR immediately) and you can email them. (Posted Jan 30, 2019 4:36 PM) |
Jan 30, 2019 4:36 PM |
General Help and Questions » OwnerRez - Resort Cleaning App Interface DetailsRandy, we haven't partnered with any other cleaning apps specifically, but they could have used our API and built in integration on their end without us knowing. Jim and the guys at ResortCleaning a… (Posted Jan 30, 2019 4:34 PM) |
Jan 30, 2019 4:34 PM |
General Help and Questions » Flipkey/TripAdvisorThe PMs that have set up TA integration are getting inquiries and bookings for sure - there's a steady stream of them coming through per day/week - but it's definitely a lot less than in years past. … (Posted Jan 30, 2019 4:22 PM) |
Jan 30, 2019 4:22 PM |
General Help and Questions » Pushing ratesMake sure to set a "standard rate" on your period rates first. Or do that and then ask again. We found out that that was the holdup. If there is no standard rate, their code doesn't try to switch … (Posted Jan 25, 2019 5:32 PM) |
Jan 25, 2019 5:32 PM |
General Help and Questions » PricelabsFrom the app side of things... Seems to be smooth overall. Their servers write to ours a couple times per day as needed. We have found them easy and straightforward to work with. There is one thi… (Posted Jan 24, 2019 2:09 PM) |
Jan 24, 2019 2:09 PM |
General Help and Questions » OwnerRez - Resort Cleaning App Interface DetailsHi Richard, Sorry for the delay in responding. My first thought is - you'd need to ask ResortCleaning that! I'm sure that's not the answer you're looking for. 🤪 Let me reach out to my contacts o… (Posted Jan 24, 2019 2:01 PM) |
Jan 24, 2019 2:01 PM |
General Help and Questions » is "VRBO service fee" have a field name?Sorry for the delay in responding, BlueMtnCabins. That's a great technique - I love it! Use the {BTGUESTFEE} field code to insert the fees they paid. Couple caveats: 1) That will include all gues… (Posted Jan 24, 2019 1:59 PM) |
Jan 24, 2019 1:59 PM |
General Help and Questions » What defines a Property?Hi Mitchell, Sorry for the delay in responding. That would just be one 1 property. A property is one individually-rented unit. It doesn't matter how many national/regional listing sites (or even… (Posted Jan 24, 2019 1:56 PM) |
Jan 24, 2019 1:56 PM |
General Help and Questions » VRBO payments made vs receivedSorry for the delay. We're looking. (Posted Jan 24, 2019 1:53 PM) |
Jan 24, 2019 1:53 PM |
General Help and Questions » Best way to reminder myself to update custom booking fields?Good idea, Rich. Not sure we would do it exactly that way, but we could be watching for empty booking field codes that are marked as required and at least allowing you to filter for that (like not-si… (Posted Jan 24, 2019 1:48 PM) |
Jan 24, 2019 1:48 PM |
Feature Requests » costs per property fields additionYes, good eye on that. We are going to be adding specific enumerations on surcharges for known fees like cleaning, pet, extra guest, firewood and so on. Our API integration with HomeAway actually h… (Posted Jan 24, 2019 1:46 PM) |
Jan 24, 2019 1:46 PM |
