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Sorry for the delay. We're looking.
(Posted Jan 24, 2019 1:53 PM)
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Jan 24, 2019 1:53 PM |
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Good idea, Rich. Not sure we would do it exactly that way, but we could be watching for empty booking field codes that are marked as required and at least allowing you to filter for that (like not-si…
(Posted Jan 24, 2019 1:48 PM)
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Jan 24, 2019 1:48 PM |
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Yes, good eye on that. We are going to be adding specific enumerations on surcharges for known fees like cleaning, pet, extra guest, firewood and so on. Our API integration with HomeAway actually h…
(Posted Jan 24, 2019 1:46 PM)
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Jan 24, 2019 1:46 PM |
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Hi Cathleen,
Thanks for reporting back. For anyone else that is wondering, you can adjust that on the quote rules. Look for the rules tab.
PS. I don't believe a non-admin user can delete forum t…
(Posted Jan 24, 2019 1:43 PM)
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Jan 24, 2019 1:43 PM |
General Help and Questions » Pushing rates
Fees are something you need to set manually in VRBO and Airbnb. We do set the cleaning fee, extra guest fee and pet fee in VRBO if we see that you have one in OwnerRez, but there are other types of …
(Posted Jan 24, 2019 1:42 PM)
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Jan 24, 2019 1:42 PM |
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Thanks for the notice on the check always showing the total. We'll take a look. That might be because the arrival date of the booking is soon but then, if that were the case, the 50% option wouldn'…
(Posted Jan 24, 2019 1:38 PM)
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Jan 24, 2019 1:38 PM |
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We do have an Expenses area - and we're expanding that this year for bank account tracking and QB syncing - but Tim is right. You really need to have a separate accounting system (QB, Sage, Xero) th…
(Posted Jan 24, 2019 1:17 PM)
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Jan 24, 2019 1:17 PM |
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Good tip, Rich. Yes trigger emails will try again the next day if the "try again" option is set for missed triggers.
In general, triggers are kind of temperamental and hard to control because they …
(Posted Jan 24, 2019 1:14 PM)
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Jan 24, 2019 1:14 PM |
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Sorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first.
(Posted Jan 24, 2019 1:06 PM)
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Jan 24, 2019 1:06 PM |
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MailChimp has a full API so it's possible for us to keep lists updated on that side too (ie. as bookings/guests change in OR) but it's just not something that we've had time to do. The problem is al…
(Posted Jan 20, 2019 10:05 AM)
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Jan 20, 2019 10:05 AM |
General Help and Questions » Channel bridge
Sorry for the lack of docs around Channel Bridge and our channel management at large. We've been pushing updates faster than writing docs. ….A general problem around here.
Our channel integration …
(Posted Jan 20, 2019 9:51 AM)
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Jan 20, 2019 9:51 AM |
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Ross, check out OpenEdge too. We just started supporting them, and we've been impressed with their team. Fast customer service and a meet-or-beat guarantee on rates.
The downside of PayPal is that…
(Posted Jan 20, 2019 9:33 AM)
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Jan 20, 2019 9:33 AM |
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Hi Ross,
That will work - having channel bridge pull across - for combination properties as long as you have the same listings on the channels, and typically most users do that. So if you have prop…
(Posted Jan 20, 2019 9:29 AM)
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Jan 20, 2019 9:29 AM |
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Look under the top Guests menu. Then click the Reviews menu in the sidebar under that.
[img https://cdn.orez.io/w/images/6ea30f4cf2d94ac48941c402689c7163.png]
(Posted Jan 20, 2019 9:26 AM)
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Jan 20, 2019 9:26 AM |
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Yep, we need to do better on that. The fundamental problem with that is the support content itself, not the search. Our support docs are very limited and only cover a small part of the system. Man…
(Posted Jan 16, 2019 9:00 AM)
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Jan 16, 2019 9:00 AM |
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Thanks for the suggestion. That kind of list of ones to end to doesn't exist yet, as you already know, but something like that would be good. The problem here is that create triggers can be sent at…
(Posted Jan 16, 2019 8:59 AM)
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Jan 16, 2019 8:59 AM |
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Hi Richard,
We can do that for you on this side. Do you want us to do that now or wait until the 2-3 month period is over and the property is fully online? I assume you want it online now so that …
(Posted Jan 16, 2019 8:56 AM)
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Jan 16, 2019 8:56 AM |
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Sure can! Just create a trigger and mark it go be sent "as soon as" the booking "is created". Now that will only happen if the booking is created with an email address of course, so if it's a chann…
(Posted Jan 14, 2019 9:46 PM)
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Jan 14, 2019 9:46 PM |
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Hi Christina,
It's not impossible to do - you can always change your Airbnb profile email address to one of our @inquiryspot email addresses - but we don't recommend doing that as it doesn't provide…
(Posted Jan 14, 2019 9:45 PM)
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Jan 14, 2019 9:45 PM |
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Hi Rich,
We've got you covered on that. First, our booking/guest exports can target (and remove) records that have fake/proxy email addresses. We also have a special report and export for mailing …
(Posted Jan 14, 2019 9:43 PM)
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Jan 14, 2019 9:43 PM |
