Trial Demo
OwnerRez
Forums »

Paul W

OwnerRez Team Member
Member for 16 years
878 posts
Topic

General Help and Questions » Disabling rental contract when sending a quote

Hi Cathleen, Thanks for reporting back. For anyone else that is wondering, you can adjust that on the quote rules. Look for the rules tab. PS. I don't believe a non-admin user can delete forum t…

(Posted Jan 24, 2019 1:43 PM)

General Help and Questions » Pushing rates

Fees are something you need to set manually in VRBO and Airbnb. We do set the cleaning fee, extra guest fee and pet fee in VRBO if we see that you have one in OwnerRez, but there are other types of …

(Posted Jan 24, 2019 1:42 PM)

General Help and Questions » Payment request form issue / questions

Thanks for the notice on the check always showing the total. We'll take a look. That might be because the arrival date of the booking is soon but then, if that were the case, the 50% option wouldn'…

(Posted Jan 24, 2019 1:38 PM)

Feature Requests » costs per property fields addition

We do have an Expenses area - and we're expanding that this year for bank account tracking and QB syncing - but Tim is right. You really need to have a separate accounting system (QB, Sage, Xero) th…

(Posted Jan 24, 2019 1:17 PM)

General Help and Questions » Remember to block trigger emails if you send them manually...

Good tip, Rich. Yes trigger emails will try again the next day if the "try again" option is set for missed triggers. In general, triggers are kind of temperamental and hard to control because they …

(Posted Jan 24, 2019 1:14 PM)

Feature Requests » Kaba locks support

Sorry for the lack of response here. No ETA or news on Kaba yet. It's on our dev roadmap for 2019 for sure, but we have to get some other stuff combed out of our hair here first.

(Posted Jan 24, 2019 1:06 PM)

Feature Requests » Integration with Mailchimp

MailChimp has a full API so it's possible for us to keep lists updated on that side too (ie. as bookings/guests change in OR) but it's just not something that we've had time to do. The problem is al…

(Posted Jan 20, 2019 10:05 AM)

General Help and Questions » Channel bridge

Sorry for the lack of docs around Channel Bridge and our channel management at large. We've been pushing updates faster than writing docs. ….A general problem around here. Our channel integration …

(Posted Jan 20, 2019 9:51 AM)

General Chat » Alternative to PayPal payment processing

Ross, check out OpenEdge too. We just started supporting them, and we've been impressed with their team. Fast customer service and a meet-or-beat guarantee on rates. The downside of PayPal is that…

(Posted Jan 20, 2019 9:33 AM)

Blog » Introducing OwnerRez Channels

Hi Ross, That will work - having channel bridge pull across - for combination properties as long as you have the same listings on the channels, and typically most users do that. So if you have prop…

(Posted Jan 20, 2019 9:29 AM)

General Help and Questions » No Reviews Button in my Global OwnerRez menus

Look under the top Guests menu. Then click the Reviews menu in the sidebar under that. [img https://cdn.orez.io/w/images/6ea30f4cf2d94ac48941c402689c7163.png]

(Posted Jan 20, 2019 9:26 AM)

Feature Requests » Search and updated profile information

Yep, we need to do better on that. The fundamental problem with that is the support content itself, not the search. Our support docs are very limited and only cover a small part of the system. Man…

(Posted Jan 16, 2019 9:00 AM)

General Help and Questions » channel bridge importing question

Thanks for the suggestion. That kind of list of ones to end to doesn't exist yet, as you already know, but something like that would be good. The problem here is that create triggers can be sent at…

(Posted Jan 16, 2019 8:59 AM)

General Help and Questions » Enabling Canada Stays API Channel

Hi Richard, We can do that for you on this side. Do you want us to do that now or wait until the 2-3 month period is over and the property is fully online? I assume you want it online now so that …

(Posted Jan 16, 2019 8:56 AM)

General Help and Questions » Trigger email for Rental Agreement

Sure can! Just create a trigger and mark it go be sent "as soon as" the booking "is created". Now that will only happen if the booking is created with an email address of course, so if it's a chann…

(Posted Jan 14, 2019 9:46 PM)

General Help and Questions » AirBnB Auto Inquiry Import

Hi Christina, It's not impossible to do - you can always change your Airbnb profile email address to one of our @inquiryspot email addresses - but we don't recommend doing that as it doesn't provide…

(Posted Jan 14, 2019 9:45 PM)

General Help and Questions » Guests are listed 2x typically

Hi Rich, We've got you covered on that. First, our booking/guest exports can target (and remove) records that have fake/proxy email addresses. We also have a special report and export for mailing …

(Posted Jan 14, 2019 9:43 PM)

Template/Design Share » Arrival Day Email Template (sent around 3am)

Rich, the content looks fine. The point is to convey as much information as you can to the guest, not win literary awards. Don't worry about the formatting.

(Posted Jan 12, 2019 9:39 PM)

General Help and Questions » Best way to see email history for a guest and/or booking?

There's a link on each booking (and quotes) where you can find all email sent for that booking. It's a shortcut over to the email list that filters just to that booking or quote. You can find it in…

(Posted Jan 9, 2019 11:12 AM)

Feature Requests » Add channel name to booking calendar

Hi Tim, You can see that on the hover card. Here's a pic of it on the ribbon view: [img https://cdn.orez.io/w/images/9d110067204d4653a0524ff514c92e4d.png] And on the calendar view: [img https://cd…

(Posted Jan 9, 2019 8:47 AM)