Trial Demo
OwnerRez
Forums »

Chris L

Member for 9 years
212 posts
Topic

Blog » New Incoming SMS Alert, Templates and Message Clarity, Vrbo API Payment Schedule, Travel Insurance for RTB and non-US

> As we work on adding other channel messaging (eg. Vrbo or Booking.com) Is that a hint towards any functionality coming soon? :)

(Posted Oct 15, 2020 5:45 PM)

General Help and Questions » Pets or No Pets?

TBH a question like this is probably better suited for a place like community.withairbnb.com or community.vrbo.com or one of the many Facebook groups dedicated to VR hosting rather than this forum, w…

(Posted Oct 15, 2020 5:43 PM)

Feature Requests » A different email address for "inquiry is created" system alert

Can I second the request to allow transactional emails to go to a different place than actual personal guest emails (either inquiries or the reply-to address on messages sent from OR to the guest)? I…

(Posted Sep 19, 2020 10:00 AM)

Blog » Airbnb Rolling out Host-Only Fees, L.A. Cracking Down, San Diego House Parties Shut Down

I would be completely and utterly ambivalent about whether the host or the guest pays the fee IF Airbnb's website calculated the total all-inclusive cost when displaying the average nightly rate to g…

(Posted Sep 14, 2020 2:00 PM)

General Help and Questions » Sending emails on check out day?

Actually, the OP was talking about day of _departure_, but the same principle applies--choose "0 days before departure" (or "0 days after"--same same). I used to use this to send a check-out reminder…

(Posted Sep 14, 2020 1:48 PM)

General Help and Questions » Inbox not feeding

Automated emails are just that--*emails.* Emails sent to Airbnb guests from OwnerRez (either via the automated triggers or via the Email tab in a booking) will show up in the guests' email accounts,…

(Posted Aug 30, 2020 1:32 AM)

General Help and Questions » Creating a secure custom form in OR to request for ID

Since it seems this post got bumped recently, I might as well also post an updated list of potential vendors for ID verification: https://safely.ai/guest-screening/ https://www.autohost.ai/guest-scr…

(Posted Aug 30, 2020 1:28 AM)

Blog » Custom Views for Owner Statements, WordPress & New API Channels Coming, Better Search for Support and 15+ other Fixes and Tweaks

Little bitty feature request: one of my owners wants to see not just arrival/departure but also *nights.* I was really hoping this update would address her request. I know it's possible to calculate …

(Posted Aug 30, 2020 1:26 AM)

General Help and Questions » Direct Website Rates

There is no way to increase the rate itself, but you can add a surcharge that applies only to bookings made through the [None] channel (e.g. direct bookings). I have a 9% "Booking Service Fee" (10% w…

(Posted Aug 30, 2020 1:15 AM)

General Help and Questions » Credit Card Chargeback Using OwnerRez Digital Signature

I personally have not had a chargeback, but I've seen references in the Unofficial OR Support Group on Facebook (https://www.facebook.com/groups/702265430182289/) from other owners who have had charg…

(Posted Aug 21, 2020 12:50 PM)

General Help and Questions » Merchant credit card service

I'm also a satisfied customer of Lynnbrook, although I've not had any situations that would really require anything special beyond set-up (no chargebacks--yet, anyway). That said, I've heard good th…

(Posted Aug 21, 2020 12:48 PM)

Feature Requests » Automatic reviews for Airbnb?

I've recently read about third-party solutions that do this, but it would sure be nice to have in OR itself. Does the AB API support this, or are these other solutions using screen-scrapers? Ideally…

(Posted Aug 21, 2020 12:45 PM)

Blog » Hosted Header Styles & Menu Buttons & Links, Condensed View Fixes, Pool Icon, SMS Sees Limited Daylight

I’m sure you already know I want to be in the early round of SMS testing, but just in case... ;)

(Posted Jul 23, 2020 12:27 PM)

General Chat » Airbnb removing pass through email address

No, I think it was just a coincidence that I got two bounces from Airbnb (for two separate guests) in a row. Other emails seem to have been going through and getting opened, so false alarm.

(Posted Jul 13, 2020 3:03 PM)

General Help and Questions » OTA and Book Direct Prices

I add a 9% "Booking Service Fee." It's usually less than the ~12ish% that the OTAs charge. I would have made it 10%, but then it would have looked too obvious to the guest. ;) You add it as an automa…

(Posted Jul 13, 2020 3:38 AM)

General Chat » Airbnb removing pass through email address

I have it turned on but starting yesterday, it seems emails are now failing (I'm getting bounces, and my guests are telling me they haven't received the door code email). I need to do some testing to…

(Posted Jul 11, 2020 3:41 PM)

General Help and Questions » OwnerRez App

With Airbnb channel messaging integration (and hopefully HomeAway--sorry, Vrbo--and others coming soon), I think the need for an app has increased greatly as I can foresee using OR in place of the na…

(Posted Jul 4, 2020 4:59 PM)

Blog » Airbnb Messages Inbox, seeing owners, merging cancelled bookings, channel amenities for cleaning

Yep—I’d love to see triggers for Airbnb messages. A lot of the stuff I email to the proxy now (checkout reminders and instructions, etc.) is better suited to the Airbnb message stream. Hope that’s co…

(Posted Jul 3, 2020 12:49 PM)

Blog » Airbnb Makes It Harder To Email Guests, Adds Last Min. Discount, Expedia Dumping HomeAway & Officially Going "Vrbo" Everywhere

What’s the current status of integrating OR with Airbnb’s messaging system? Is this change accelerating those plans?

(Posted Jul 3, 2020 12:36 PM)

General Chat » Streaming Content for guests?

AFAIK, YouTube TV has the best interface. At least back when I was looking into things (year-and-a-half-ish ago), DirecTV Now (now rebranded AT&T TV NOW) had a better channel selection (and slightly …

(Posted Jun 10, 2020 5:01 PM)