Experience the difference of "Elite".

Lydia B

Joined May 2019
159 posts
Topic

General Help and Questions » How do you not allow instant booking?

Hi! Are you asking about AirBnB or VRBO? Also, have you done the API integration with either of them? If AirBnB, and you do NOT have API, then take a look at you listing and click on Booking Setting…

(Posted Jun 18, 2020 8:35 PM)

General Help and Questions » Website/Domain

Hi! I did the same - registered for a name on GoDaddy and site is thru OR. The privacy thing is totally your decision. I would suggest you think about getting an email that's affiliated with your we…

(Posted Jun 17, 2020 2:20 PM)

General Help and Questions » Update language in {BBINFO}

Agree on the suggested change of "7%-10%" (I think it's 9.8% but close enough). Would also point out that, depending on how far in advance the reservation is made, it will not say "the day of initi…

(Posted Jun 13, 2020 2:43 PM)

General Help and Questions » Trigger for Date Change Amendment

Thank you so much! I never searched on "2nd Legal Agreement" - my bad. I just added that to the System Message instead of having to do a follow-up email via trigger. SO COOOOOL!!!

(Posted Jun 12, 2020 9:03 PM)

General Help and Questions » System Alert - 7 days before booking - For Host

You are welcome! I looked for you in the Facebook Unofficial OwnerRez Support Group. Come join us! It's a great place to get help from other users (although, clearly, the folks who work for OR are th…

(Posted Jun 12, 2020 3:37 PM)

General Help and Questions » System Alert - 7 days before booking - For Host

Hi, Celine! Go to Settings > Messaging > Email Templates. Write yourself a note that says: You have a guest arriving on  {BARR} whose name is {CFULL} with an email of {CEMAILPRIME}. Make sure to put …

(Posted Jun 12, 2020 12:54 PM)

General Help and Questions » Trigger for Date Change Amendment

With all the things going on this year I have written a document to send to guests who change their dates because I want them to sign something to update the original RA. I have added it under my Leg…

(Posted Jun 9, 2020 7:19 PM)

General Help and Questions » E-signature the rental agreement

Mai: It's a process and not easily explained in this chat. Have you joined the Facebook group "Unofficial OwnerRez Support Group"? It's a great place for support. First thing: draw up your Rental Ag…

(Posted Jun 8, 2020 2:49 PM)

Blog » New Channel Rate Tester, rate table options, Channel Bridge clarity & only bookings on CanadaStays iCal

Unfortunately it does the same thing with AirBnB. I think their programming is designed to show what the charges should be based on OR rules (which is the OR column) and then shows what the OTA would…

(Posted Jun 7, 2020 2:55 PM)

General Help and Questions » Change guest departure day?

Can you set up a "Season" just for that week and use the check boxes at the bottom to designate which check-in/out days you want?

(Posted Jun 7, 2020 2:52 PM)

General Help and Questions » Temporary hold or quote warning?

I have had this in the past and ended up changing the First Payment to $10 just to get it booked. Then I give them an "offline" option for the payment (like Venmo or a Check) so they are allowed to b…

(Posted Jun 6, 2020 6:32 PM)

General Help and Questions » Property Damage Insurance?

If you go to the "Support" tab and search for "Damage Protection Overview" there's a lot of info on what's available. Just remember this is for ACCIDENTAL damage. Will not cover intentional damage. …

(Posted Jun 1, 2020 7:08 PM)

General Help and Questions » Can we send or schedule a payment request email for a specific amount to a guest?

Chris / Ken / Paul & Paul Any updates on the ability to be more flexible with payment schedules? Thanks.

(Posted May 31, 2020 12:51 PM)

Blog » Some Friday News - Long-Term Stays, More Florida Counties Reopen, VRBO Price Consistency, Buying Vacation Houses Sight Unseen

Regarding Price Consistency, and just to make sure, other info in OR says: "First: this only applies to API connections. If you are not using our HA/VRBO API, it's entirely irrelevant. Second: Owner…

(Posted May 29, 2020 8:11 PM)

General Help and Questions » Is there a report that will show Custom Fields?

Hi, Tim! Reports > Date Range Make sure to check the box for "Include custom field values associated with bookings." Hope that helps. (Not the prettiest, and Custom Fields are not split out by f…

(Posted May 28, 2020 2:41 PM)

Blog » What's the single biggest feature missing from OwnerRez?

Paul W. - Is this something you guys have experience with: folks who use it, how to use it, whether it improves your ability to get bookings? Do you know enough about it to know if it's available to …

(Posted May 27, 2020 8:17 PM)

General Help and Questions » Beyond Pricing - Will it charge on all rentals

"Sorry if this has already been asked and answered, but I have never been able to find a way to search the forms." Hi, Glenn: You can search the entire site (Forum, Blogs, Help) by going to the Sup…

(Posted May 27, 2020 3:34 PM)

Blog » What's the single biggest feature missing from OwnerRez?

Hey, BlueMtnCabins! It's a product from Rental Guardian. Go to https://www.mastercancel.com/. I did a little digging and saw a price quote of 4.4% of booking total - but I'm not sure how they defi…

(Posted May 27, 2020 3:30 PM)

Blog » What's the single biggest feature missing from OwnerRez?

Autumn J: Any idea the cost of Master Cancel?

(Posted May 26, 2020 10:24 PM)

General Help and Questions » Mid stay housekeeping charges

If you look at Settings > Surcharges and Discounts > Booking Fields > Number of Nighs is Greater Than or Equal To. Just make it "Applied Automatically" and do a Fixed Amount "Per Stay." Hopefully t…

(Posted May 26, 2020 8:16 PM)