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This is under investigation but no ETA at present.
(Posted Jul 25, 2022 10:45 AM)
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Jul 25, 2022 10:45 AM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/daily-report-of-checkouts)]
(Posted Jul 25, 2022 10:44 AM)
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Jul 25, 2022 10:44 AM |
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That's right - write in to the Helpdesk explaining in detail what you want to do, and we'll help you work it out.
(Posted Jul 23, 2022 11:16 PM)
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Jul 23, 2022 11:16 PM |
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This is a known issue, and there are plans to add a more efficient way of doing this, though no ETA on that at present.
(Posted Jul 23, 2022 10:18 PM)
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Jul 23, 2022 10:18 PM |
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Hmm, I think that's usually the name, or perhaps company name, in the Profile in your Vrbo account? You should be able to change that somewhere, or, reach out to Vrbo support for assistance in doing…
(Posted Jul 21, 2022 10:05 PM)
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Jul 21, 2022 10:05 PM |
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You wouldn't normally block the day of the cleaning - generally, the expectation is that cleaning will take place in the middle of the day, between checkout and checkin.
If you want to have a day…
(Posted Jul 21, 2022 2:57 PM)
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Jul 21, 2022 2:57 PM |
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It is best not to ask for an OwnerRez review from your Airbnb and Vrbo guests - you're better off letting them write the review directly in those channels, and then import it from there into OwnerRez.
(Posted Jul 20, 2022 10:35 PM)
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Jul 20, 2022 10:35 PM |
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If you want to add a $10 fee, you could just create a surcharge that only applies to GGG bookings - that should do the trick?
(Posted Jul 20, 2022 5:22 PM)
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Jul 20, 2022 5:22 PM |
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Please write in to the Helpdesk with a screenshot of what's wrong, so we can take a look.
(Posted Jul 20, 2022 3:38 PM)
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Jul 20, 2022 3:38 PM |
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All the messages are displayed, because it is not uncommon for clients to incorrectly set their triggers and exclude listing channels when they didn't mean to. It's useful to be able to see what mes…
(Posted Jul 19, 2022 6:31 PM)
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Jul 19, 2022 6:31 PM |
General Help and Questions » VRBO issues
While you are setting up a new integration from within OwnerRez, in the process Vrbo will ask you to log in, but, there will also be a link to create a new Vrbo account, which is what you want.
N…
(Posted Jul 18, 2022 9:48 PM)
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Jul 18, 2022 9:48 PM |
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I can't go into further detail beyond what I've discussed before, but, this is not the case, and our discussions with Google are moving forward.
(Posted Jul 18, 2022 4:10 PM)
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Jul 18, 2022 4:10 PM |
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We're aware of this issue, and there's a fix scheduled for the next release.
(Posted Jul 18, 2022 2:27 PM)
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Jul 18, 2022 2:27 PM |
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There's no function for recurring blocks - you'd need to set up a separate block for each year.
(Posted Jul 18, 2022 1:19 PM)
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Jul 18, 2022 1:19 PM |
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Well, yes, and I don't blame you - but, unlike Airbnb, Vrbo does not pass us that information. :-(
(Posted Jul 15, 2022 11:35 PM)
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Jul 15, 2022 11:35 PM |
General Help and Questions » verified email
Normally, you'd set your Theming to use your new email address:
https://www.ownerrez.com/support/articles/theming https://www.ownerrez.com/support/articles/theming
(Posted Jul 15, 2022 11:02 PM)
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Jul 15, 2022 11:02 PM |
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But you can - go to the Transactions tab of the Booking and scroll down. There's a Fees section. If you have Airbnb bookings, you'll see that Airbnb fees appear in there. Vrbo doesn't send us thei…
(Posted Jul 15, 2022 1:47 PM)
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Jul 15, 2022 1:47 PM |
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There could be a great many reasons, and we'd need a lot more detail and likely some screenshots showing what's wrong. You'd do best to write in to the Helpdesk.
(Posted Jul 14, 2022 6:07 PM)
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Jul 14, 2022 6:07 PM |
General Help and Questions » VRBO sync
It's true that OwnerRez is quite complex and powerful. But actually, the vast majority of our clients have only a handful of properties, so, YES, it is useful even if you are still small!
I'd re…
(Posted Jul 12, 2022 4:03 PM)
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Jul 12, 2022 4:03 PM |
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No, there's nothing wrong with that, it's just a little more complicated potentially. If you've gotten it configured so it's all working as you want it, no need to change it further.
(Posted Jul 12, 2022 11:33 AM)
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Jul 12, 2022 11:33 AM |
