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[Another topic was closed as a duplicate of this topic ( Track Reserve Accounts for Owner Expenses (/forums/requests/track-reserve-accounts-for-owner-expenses) )]
(Posted Apr 13, 2024 2:38 PM)
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Apr 13, 2024 2:38 PM |
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That's only sort-of true, and, it depends on how you have set up your Airbnb account(s).
If each of your owners has their own Airbnb account, then, Airbnb is going to give you this advice. Techn…
(Posted Apr 12, 2024 4:08 PM)
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Apr 12, 2024 4:08 PM |
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Yes, that is correct. The only way it might be gettable, is in original new-booking emails sent either from OwnerRez or by the channels.
(Posted Apr 11, 2024 11:55 AM)
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Apr 11, 2024 11:55 AM |
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Yes, Airbnb doesn't use your Stripe account, they collect payments from guests directly and then remit them to wherever you configure in their system. You'll need to reach out to Airbnb to provide c…
(Posted Apr 10, 2024 11:15 PM)
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Apr 10, 2024 11:15 PM |
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The short answer is - yes, but, you'd do better to wait a bit. We're in the middle of a major overhaul of our Booking.com API connection, and when this is complete, a great many of these issues will…
(Posted Apr 10, 2024 10:54 PM)
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Apr 10, 2024 10:54 PM |
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It's still planned, but, there is some fairly fundamental accounting underpinning rework that needs to be done first. That's under way, and has been for some time; hopefully it'll be complete later …
(Posted Apr 10, 2024 10:47 PM)
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Apr 10, 2024 10:47 PM |
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[This topic has been closed as a duplicate of another topic ( Trigger For Exact Day of Week Trash Reminders (/forums/requests/trigger-for-exact-day-of-week-trash-reminders) )]
(Posted Apr 9, 2024 10:23 PM)
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Apr 9, 2024 10:23 PM |
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[Another topic was closed as a duplicate of this topic ( Day(s) of the week trigger (/forums/requests/days-of-the-week-trigger) )]
(Posted Apr 9, 2024 10:23 PM)
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Apr 9, 2024 10:23 PM |
General Help and Questions » Manual mode
That's right, helpdesk@ is not in service for support requests anymore. help@ is the one you want. :-)
(Posted Apr 9, 2024 8:59 PM)
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Apr 9, 2024 8:59 PM |
General Help and Questions » Manual mode
I'm afraid I'd need you to write in to the Helpdesk with an example of what looks wrong so I can take a look, and it may be a few days as I'm going to be travelling tomorrow.
(Posted Apr 9, 2024 7:10 PM)
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Apr 9, 2024 7:10 PM |
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We did have some problems with the email server yesterday, so that may have delayed some emails.
(Posted Apr 9, 2024 4:30 PM)
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Apr 9, 2024 4:30 PM |
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It should update instantly, though you might need to refresh the browser.
(Posted Apr 9, 2024 4:13 PM)
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Apr 9, 2024 4:13 PM |
General Help and Questions » Manual mode
Channel Bridge booking import has no actual effect on any money whatsoever. All it's doing is bringing in data from Vrbo - it doesn't change any data that is there. These are bookings in the past a…
(Posted Apr 9, 2024 3:22 PM)
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Apr 9, 2024 3:22 PM |
General Help and Questions » Manual mode
If you have manually entered booking data, it may indeed be best to use overwrite mode, so Channel Bridge doesn't get confused about what is and is not already present and result in a garbled combina…
(Posted Apr 8, 2024 8:19 PM)
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Apr 8, 2024 8:19 PM |
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Hi, I just sent in a support request and I did not get an autoresponse saying that the request had been received. Should I assume that the request was not received and that I should send it again (I…
(Posted Apr 8, 2024 11:10 AM)
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Apr 8, 2024 11:10 AM |
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[This topic has been closed as a duplicate of another topic ( Same Day Bookings with Time Cut Off (/forums/requests/same-day-bookings-with-time-cut-off) )]
(Posted Apr 8, 2024 9:47 AM)
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Apr 8, 2024 9:47 AM |
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[Another topic was closed as a duplicate of this topic ( Same day booking cut off time? (/forums/requests/same-day-booking-cut-off-time) )]
(Posted Apr 8, 2024 9:47 AM)
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Apr 8, 2024 9:47 AM |
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At this point, please write in to the Helpdesk for further assistance, because we can't post specific details about your account here in the public forum for the world to see. If you can provide scr…
(Posted Apr 8, 2024 9:46 AM)
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Apr 8, 2024 9:46 AM |
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OwnerRez is only able to push rates to Airbnb and Vrbo via an API connection, which I see you have not yet established. That's the solution for this problem:
https://www.ownerrez.com/support/art…
(Posted Apr 7, 2024 4:48 PM)
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Apr 7, 2024 4:48 PM |
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As mentioned above, unfortunately Vrbo does not support this feature via their API that we use to connect with them, so this is not possible.
(Posted Apr 7, 2024 12:47 PM)
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Apr 7, 2024 12:47 PM |
