Experience the difference of "Elite".

Manual mode

ATA
Apr 8, 2024 7:28 PM
Joined Feb, 2023 26 posts

Can someone explain manual mode on Chanel Bridge settings? I read the articles but it still wasn't super clear.

Ken T
Apr 8, 2024 8:19 PM
Joined Aug, 2019 1707 posts

If you have manually entered booking data, it may indeed be best to use overwrite mode, so Channel Bridge doesn't get confused about what is and is not already present and result in a garbled combination.

It is rare that you would want the center option manual charges mode - this would only be necessary if the guest paid for their normal booking charges via the channel (the data Channel Bridge is importing), and also, you had additional charges and/or payments outside of the channel directly between you and the guest.

ATA
Apr 9, 2024 3:13 PM
Joined Feb, 2023 26 posts

Our prices on VRBO our 12% higher to cover their fees, I just want to make sure the fee structure will stay the same at 12% higher.

Ken T
Apr 9, 2024 3:22 PM
Joined Aug, 2019 1707 posts

Channel Bridge booking import has no actual effect on any money whatsoever.  All it's doing is bringing in data from Vrbo - it doesn't change any data that is there.  These are bookings in the past anyway - they've already been agreed to, and in most cases paid.

The goal of importing Channel Bridge booking data is so that the information in OwnerRez is correct and complete.

ATA
Apr 9, 2024 3:35 PM
Joined Feb, 2023 26 posts

Perfect! Thank you so much Ken! We really appreciate you walking up through this.

ATA
Apr 9, 2024 6:21 PM
Joined Feb, 2023 26 posts

Hello, so we took your advice, but now everything looks really strange. Would you mind taking a look?

Ken T
Apr 9, 2024 7:10 PM
Joined Aug, 2019 1707 posts

I'm afraid I'd need you to write in to the Helpdesk with an example of what looks wrong so I can take a look, and it may be a few days as I'm going to be travelling tomorrow.

ATA
Apr 9, 2024 7:44 PM
Joined Feb, 2023 26 posts

Sent! Although I think it was to help@ i cant seem to get helpdesk@ pulled up in a hurry anymore. 

Ken T
Apr 9, 2024 8:59 PM
Joined Aug, 2019 1707 posts

That's right, helpdesk@ is not in service for support requests anymore.  help@ is the one you want.  :-)