5+ years OwnerRez user here, doing property management for 13 units integrated to Airbnb, Booking.com, VRBO, GVR, and a few other channels. Once you find your way around, there is nothing you cannot automate. We are using free widgets (search, calendar, reviews) on our popular website for direct bookings. Their servers are so fast. Different processors can be mapped to different units. Email/SMS/Channel templates and triggers are fully customizable with custom codes. When a booking comes, it collects the down payment, schedules other payments, generates the door code, sends the rental contract for e-sign, communicates with the guests using email/text....

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OwnerRez's customer service is outstanding! For starters, I paid to have them set up my 3 properties, and it was money VERY well spent. They then trained me on what they had set up so I was familiar enough to get started. Any time I have had a question, they have been very responsive, so their communication alone makes them stand out. I've been very happy with the product so far, though I admit I still have A LOT to learn about it!

With such terrific support and a terrific product I would say its been terrific. The onboarding team encouraged me to just take one step at a time..... so I am trying to do that. The onboarding team was so patient and walked me through everything so it was set up well. It is very rare to find this based on my experiences! Alternatives considered: Guesty Reason for choosing OwnerRez: Because you were recommended by another host. Switched from: Lodgify Reason for switching: First, we lost all Vrbo business! 2nd, it didn't have the ability to do as many things as...

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The support with OwnerRez is amazing. The product is so thorough-literally anything you can think of, this can do. I am also excited to get our Vrbo business back! It was lost when we worked with another PMS.

The onboarding was thorough. Even when I wanted to rush forward with making it live, the Onboarding Team made sure we took the time to make sure everything was implemented correctly. Alternatives considered: Guesty Reason for choosing OwnerRez: It fit my needs better. Guesty was more expensive and seemed to be geared towards larger property management companies that manage hundreds of listings. Switched from: iGMS Reason for switching: OwnerRez is more robust. The ability to sync Quickbooks was important to me also. I'm relatively new to the software. It appears to me to be very robust and have received comments...

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