I can’t really compare OwnerRez’s features to other property management systems because this is the only platform I’ve used – but I did a lot of research before choosing it, and the deciding factor for me was the level of support on offer.

A PMS has so many levers and settings that you’re always going to need guidance, and the support from Rex and his team has been genuinely exceptional. In the vast majority of cases they get back to me within 24 working hours with clear, practical answers that actually solve the problem, not just generic help articles.

I’m only a single-property customer – effectively the lowest priority in commercial terms – yet I’ve always been treated as if my business really matters. Managing a house in Antigua while living in the UK brings plenty of complications, especially as most of OwnerRez’s customers are US-based, but the team has consistently helped me navigate everything.

For my needs, the platform does everything I require right now – and the outstanding support gives me real confidence for the future.