5.0 stars
By Jenell T., Homeowner, 17 properties
– written on
Capterra
SUPER HAPPY!! Coming from Guesty, it has been a great experience overall!!
The impressive, timely support team. SO HELPFUL and inquisitive!! Their "How to" checklist is DO detailed, their online help feature, step by step, videos, SO detailed - I created my own website (ZERO experience) >>OwnerRez<< EASY EASY!!
The support team was always prompt and address any question immediately.
Every feature of Ownerrez fits our needs and every need we have is built into OwnerRez. Customer Service and Support is top notch, accurate and prompt.
It is little complicated in the beginning, A process flow diagram might help.
5.0 stars
By John H., Homeowner, 3 properties
– written on
Capterra
Very happy with the service received. Reasons for Choosing OwnerRez: Good feedback from people online
Does it all! Able to manage every aspect of my rental
Lots to learn at the beginning. I recommend Pro connect
We love OwnerRez and highly recommend it. I almost don't want to tell our competition.
They think of everything and they seem to really know the user. There are lots of helpful videos and explanations for everything. We love all of the automatic settings too.
This isn't a con for us but I think it would be somewhat difficult if you were not tech-savvy to a certain degree. Luckily, OwnerRez will set up your listings if you need help.
5.0 stars
By John K., Homeowner, 8 properties
– written on
Capterra
The experience has been excellent. I am very happy that I moved to OwnerRez.
I find OwnerRez to be very intuitive for me to use. After a couple weeks, I really felt like I could navigate and accomplish everything necessary to run my business. Reasons for Switching to OwnerRez: I was very un happy with Guesty. Clunky and non-intuitive for me.
I wish there was a unified mailbox so that I can see all messages in the same place. I also need better messaging integration and notifications with Vrbo communications.