4.0 stars
By Ben W., Homeowner
– written on
Capterra
Great value for the price! Great tool once you work the bugs out. I would recommend it to anyone in teh industry.
There are several features that we like, from building our own website, automatically send contracts and various communications. It has definitely made managing our property easier!
Not having an actual person to speak to. It would make solving problems easier and would also be a teaching mechanism.
5.0 stars
By Jayla S., Property Manager, 15 properties
– written on
Capterra
Overall nothing but positive experience, would highly recommend it to anyone with vacation rentals!
It's functionality is so thorough, they have literally thought of everything we need and it works so well. No glitches, no issues ever. I've been using it for almost 12 months and it's literally worked perfectly the whole time. It's also very cost effective. Considering how much functionality and the direct API's with the platforms and quickbooks and pricing tools etc it's very very cost effective!
There was a little bit of a learning curve in setting it up but their customer service is so incredibly helpful and responsive!
5.0 stars
By Michelle N., Homeowner, 2 properties
– written on
Capterra
Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business.
Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides
Reasons for Choosing OwnerRez: All the various features OR offers to hosts/owners/managers via the software, automated emails, and direct booking website
When I first signed up, I felt overwhelmed with the vast amount of information available on OR (via video tutorials and help docs). The sheer amount of information made me nervous, but once I worked with Customer Service/ProConnect (Lisa M), all my worries faded and I began to understand the processes much more and my confidence in using the software grew exponentially
5.0 stars
By Katie R., Homeowner, 1 property
– written on
Capterra
When I have had questions their customer service is not only amazing but quick to respond. I had an exceptional experience with [SENSITIVE CONTENT] setting up my account and walking me through each scenario so I could decide what worked best for me and my business.
The software itself literally thinks of every scenario and has automations that can be enabled to take care of it. The number of features is amazing.
For a newbie- the number of options was overwhelming - however I signed up for the help to set up my account and am SO glad I did!
5.0 stars
By Anthony N., Homeowner, 3 properties
– written on
Capterra
The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the OwnerRez team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot for you to do beyond that to ensure a great Guest experience, but this particular aspect of the the OwnerRez value proposition is pure gold to Owner/Hosts looking to deliver a great experience for their Guests.
The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the OwnerRez team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot for you to do beyond that to ensure a great Guest experience, but this particular aspect of the the OwnerRez value proposition is pure gold to Owner/Hosts looking to deliver a great experience for their Guests.
Reasons for Switching to OwnerRez: They were recommended by my website developer, but they were recommended based on the capabilities of their large enterprise product rather than the recently-acquired SMB product that is seriously lacking most of the capabilities available in their large enterprise product. I've been in the software business for decades, and whenever I see a large-enterprise-focused software company acquire a product specifically to go after SMB at a lower price-point I know that product is ultimately doomed.
The feature set is so extensive and so robust that I have yet to find anything lacking.