5.0 stars
By Richard C., Homeowner, 4 properties
– written on
Capterra
Although we are a very small business, we always receive prompt and courteous responses to our support questions. Setup and maintenance are easy to master. Integration with our credit card payments was very easy to implement.
All the information we need in one place and the ability to save time in most day to day vacation rental activities.
Doesn't integrate in to the same extent with all OTA's However, not really the fault of the software itself, more an issue with the API's of the OTA's
5.0 stars
By Allyson A., Property Manager, 10 properties
– written on
Capterra
Amazing
Customer service, integration with OTAs, automation
Owner statements not detailed enough for me to send out
5.0 stars
By Nick V., Homeowner, 5 properties
– written on
Capterra
Fabulous top to bottom
Automation, time savings, website, channel management
Lots of in/outs to set up so it takes some time to learn
5.0 stars
By Carol G., Homeowner, 3 properties
– written on
Capterra
Excellent. The customer service is exceptional. Most of my emails are answered within a few hours and are very helpful. Unlike other platforms, I feel that the support team really knows how to help. I'm not being asked to repeat my question over and over or being redirected to another department.
Once I figured out how to use ownerrez, it is amazing. I love the ability to send rental agreements and collect security deposits as well as sign up for additional services like rental guardian
It's a steep learning curve. I think setting up templates and triggers can be quite difficult and not intuitive, especially having to set up ones for Airbnb and non-Airbnb.
5.0 stars
By Jake I., Homeowner, 3 properties
– written on
Capterra
So far I am very pleased with the software and the support team!
Easy to set up integrations with AirBnB, VRBO, and other channels, as well as other software which focus on pricing and other aspects of the short term rental business. Automating communications with guests is very helpful and saves a lot of time.
Takes time to develop an efficient plan to take advantage of various capabilities. suggest start with your listing... can either connect to existing one or create one in OwnerRez and the push to AirBnB, VRBO, and others.