5.0 stars
Dawn B.
- Property Manager
- Smoky Mountain Chalets
- 2 properties
-
Source:
Capterra
- June 23, 2022
By Dawn B., Property Manager, 2 properties
– written on
Capterra
Excellent Software for short term vacation renter
My overall experience has been fantastic. I feel in control of my business and ready to grow. OwnerRez has put me in the drivers seat.
Pros
The use of OwnerRez has streamlined my business in a way I could not have imagined. I no longer have concerns of double bookings, connecting with guests or collecting payments. I have saved so much time, work and simplified my business. Their customer service is outstanding. When I have a question, they are there to lead me. Recently, used their concierge service to add my newest property. I cannot express the level of personal care, value and education I received. I highly recommend using this service when starting OwnerRez or adding a property.
Cons
There is much to learn as this is an in depth software. OwnerRez offers a concierge service to get you started. This is well worth the minimal cost and you will feel like a "pro".
4.0 stars
Ben W.
- Homeowner
-
Source:
Capterra
- June 16, 2022
By Ben W., Homeowner
– written on
Capterra
Short Term Rental Software
Great value for the price! Great tool once you work the bugs out. I would recommend it to anyone in teh industry.
Pros
There are several features that we like, from building our own website, automatically send contracts and various communications. It has definitely made managing our property easier!
Cons
Not having an actual person to speak to. It would make solving problems easier and would also be a teaching mechanism.
5.0 stars
Jayla S.
- Property Manager
- Atlas Vacation Properties
- 15 properties
-
Source:
Capterra
- June 15, 2022
By Jayla S., Property Manager, 15 properties
– written on
Capterra
Could not live with out this software! And literally the best customer service!
Overall nothing but positive experience, would highly recommend it to anyone with vacation rentals!
Pros
It's functionality is so thorough, they have literally thought of everything we need and it works so well. No glitches, no issues ever. I've been using it for almost 12 months and it's literally worked perfectly the whole time. It's also very cost effective. Considering how much functionality and the direct API's with the platforms and quickbooks and pricing tools etc it's very very cost effective!
Cons
There was a little bit of a learning curve in setting it up but their customer service is so incredibly helpful and responsive!
5.0 stars
Michelle N.
- Homeowner
- Stowe Country Cape LLC
- 2 properties
-
Source:
Capterra
- June 8, 2022
By Michelle N., Homeowner, 2 properties
– written on
Capterra
OwnerRez a MUST for newbies or seasoned professionals to use for STR's
Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business.
Pros
Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides
Reasons for Choosing OwnerRez: All the various features OR offers to hosts/owners/managers via the software, automated emails, and direct booking website
Cons
When I first signed up, I felt overwhelmed with the vast amount of information available on OR (via video tutorials and help docs). The sheer amount of information made me nervous, but once I worked with Customer Service/ProConnect (Lisa M), all my worries faded and I began to understand the processes much more and my confidence in using the software grew exponentially