4.0 stars
Ben W.
- Homeowner
-
Source:
Capterra
- June 16, 2022
By Ben W., Homeowner
– written on
Capterra
Short Term Rental Software
Great value for the price! Great tool once you work the bugs out. I would recommend it to anyone in teh industry.
Pros
There are several features that we like, from building our own website, automatically send contracts and various communications. It has definitely made managing our property easier!
Cons
Not having an actual person to speak to. It would make solving problems easier and would also be a teaching mechanism.
5.0 stars
Jayla S.
- Property Manager
- Atlas Vacation Properties
- 15 properties
-
Source:
Capterra
- June 15, 2022
By Jayla S., Property Manager, 15 properties
– written on
Capterra
Could not live with out this software! And literally the best customer service!
Overall nothing but positive experience, would highly recommend it to anyone with vacation rentals!
Pros
It's functionality is so thorough, they have literally thought of everything we need and it works so well. No glitches, no issues ever. I've been using it for almost 12 months and it's literally worked perfectly the whole time. It's also very cost effective. Considering how much functionality and the direct API's with the platforms and quickbooks and pricing tools etc it's very very cost effective!
Cons
There was a little bit of a learning curve in setting it up but their customer service is so incredibly helpful and responsive!
5.0 stars
Michelle N.
- Homeowner
- Stowe Country Cape LLC
- 2 properties
-
Source:
Capterra
- June 8, 2022
By Michelle N., Homeowner, 2 properties
– written on
Capterra
OwnerRez a MUST for newbies or seasoned professionals to use for STR's
Overall, it's been the BEST, most satisfying learning curve as I feel genuinely supported and encouraged by the OR team and understand how MUCH the software (and people) can offer to my new rental business.
Pros
Once "trained" with help from ProConnect, I felt much more confident in navigating ALL the various options OR provides
Reasons for Choosing OwnerRez: All the various features OR offers to hosts/owners/managers via the software, automated emails, and direct booking website
Cons
When I first signed up, I felt overwhelmed with the vast amount of information available on OR (via video tutorials and help docs). The sheer amount of information made me nervous, but once I worked with Customer Service/ProConnect (Lisa M), all my worries faded and I began to understand the processes much more and my confidence in using the software grew exponentially
5.0 stars
Katie R.
- Homeowner
- Lime in the Coconut
- 1 property
-
Source:
Capterra
- May 24, 2022
By Katie R., Homeowner, 1 property
– written on
Capterra
Automation is Key to Vacation Rental Management
When I have had questions their customer service is not only amazing but quick to respond. I had an exceptional experience with [SENSITIVE CONTENT] setting up my account and walking me through each scenario so I could decide what worked best for me and my business.
Pros
The software itself literally thinks of every scenario and has automations that can be enabled to take care of it. The number of features is amazing.
Cons
For a newbie- the number of options was overwhelming - however I signed up for the help to set up my account and am SO glad I did!