Pros

The most important first step in managing the Guest experience is removing the "middle man", and that's hard to do in the short-term rental business. Yet that seems to be exactly what has been driving the OwnerRez team as they have developed their software (and service). OwnerRez enables you, the Owner/Host, to take greater control of the Guest Experience from beginning to end. There's still a lot for you to do beyond that to ensure a great Guest experience, but this particular aspect of the the OwnerRez value proposition is pure gold to Owner/Hosts looking to deliver a great experience for their Guests.

Reasons for Switching to OwnerRez: They were recommended by my website developer, but they were recommended based on the capabilities of their large enterprise product rather than the recently-acquired SMB product that is seriously lacking most of the capabilities available in their large enterprise product. I've been in the software business for decades, and whenever I see a large-enterprise-focused software company acquire a product specifically to go after SMB at a lower price-point I know that product is ultimately doomed.

Pros

Anytime I have a question and contact OwnerRez I hear back from them very quickly. They always answer my question, but also make suggestions for things they notice on my site with them that could use some tweaking. I love that because I am with OwnerRez I am able to require accidental damage insurance for all bookings, regardless of where they originate from. Without OwnerRez I would not have been able to do that since Inhave only 2 vacation rentals.

I chose OwnerRez over all others due to the recommendations of members of the Inner Circle of vrmb.com - many of them professional vacation rental managers that had researched and/or used many other products.

Pros

I has a lot of flexibility for my unique needs as the manager of 6 vacation rentals in Greece. Basically everything I had needed so far I found a work around in OwnerRez. Or the staff helped me to find a solutions. Few things I still need to do outside of it. But my workflow managing my listings and reservations has really become simpler and much much faster.

Reasons for Switching to OwnerRez: Hostaway had some bugs and limitations and over complications on the money collection and quote to guests etc. Lodgify was way too limited and inflexible to me.

Pros

The functionality is pretty incredible, and the support team is very very thorough .

Pros

OwnerRez works really great. It's SO robust and has so many features! I'm very pleased with it - I've looked at a dozen different systems and did a test run of about 4 of them. None could do what OwnerRez does - it allowed me to do several functions I was unable to do in the other systems. And a HUGE PLUS: the customer support is amazing. They reply very quickly (business hours) and are extremely helpful.

Reasons for Switching to OwnerRez: I still use Wix for my website, but replaced the Hotels function with OwnerRez. I also tried Lodgify, Smoobu and Vacation Rental Desk on a trial for my PMS/channel manager. OwnerRez has an easy to use interface and my favorite part is the ability to clearly see all the reservations at one glance. It also does several things that the others were not able to do, the biggest being the way it can nest and link different of my properties together to eliminate double bookings. (The others had this feature, but only at one level. I needed two levels - a linked property and then another link to a sub-property. OwnerRez handles this just fine!)