Exceptional - the videos and tutorials were helpful in setting up and becoming initially familiar with the software. The customer support team filled in the blanks anywhere I got stuck or lost. I became well versed in how to work all aspects of the software fairly quickly which is a testament to its user-friendly interfact.
It is nearly impossible to list all the features about Owner Rez that I feel I could not (and certainly would not want to) live without. It is the single most important tool that I use in managing my two properties plus the five additional...
Exceptional - the videos and tutorials were helpful in setting up and becoming initially familiar with the software. The customer support team filled in the blanks anywhere I got stuck or lost. I became well versed in how to work all aspects of the software fairly quickly which is a testament to its user-friendly interfact.
Pros
It is nearly impossible to list all the features about Owner Rez that I feel I could not (and certainly would not want to) live without. It is the single most important tool that I use in managing my two properties plus the five additional properties I manage for friends. I utilize about 80% of the software so it is exceptionally cost-effective for me considering all it does to save me time and to provide excellent communications and customer service to my guests. I have recommended it to hundreds of other owners and have personally set up many who wanted to use it but were daunted by the idea of getting started. It is logical, fast, thorough and the customer service I receive in the few instances I've gotten "stuck" trying to do something has been incredibly fast.
Cons
I wish there was a way to send automated texts to guests using my own cell phone number for replies rather than having to use a 3rd number that populates back to the software only. It's impractical for me to have to check the software for replies vs the replies coming into my phone. So I still handle my texts to guests manually.
I like how it will integrate with all my booking channels. I am new to this and wanted something that would reduce my ability to make mistakes. OwnerRez it is.
It is relatively easy to figure out and they have an extensive library of resources to help you set up. But customer service support is my favourite. Quick and detailed responses with Links showing me how to do things. Had it not been for the customer service support I may not have finished setting up. THANK YOU
I like how it will integrate with all my booking channels. I am new to this and wanted something that would reduce my ability to make mistakes. OwnerRez it is.
Pros
It is relatively easy to figure out and they have an extensive library of resources to help you set up. But customer service support is my favourite. Quick and detailed responses with Links showing me how to do things. Had it not been for the customer service support I may not have finished setting up. THANK YOU
Cons
I think the ability to test would be helpful. Maybe I missed that.
I can't recommend OwnerRez enough and I literally could not run my Short Term Rental; Business Without it. I started off with 1 property in May of 2019 and have grown quickly to 8 properties - During that time frame I tried multiple Property Management Software before landing on Owner Rez...Do yourself a favor and start here and look no further! The Sky is the limit to how you can grow your business with Owner Rez.
OwnerRez saved my butt this past month. I had a burst appendix and was in the hospital for almost two weeks. Luckily I had set up all of my triggers and marketing material before I got sick so all I had to do was answer a few easy inquiries. I managed to book 6-7 reservations and run everything while I was ill. What a relief!
Owner Rez has the most outstanding customer service I have ever experienced. I have never not gotten a response to a question within 30 minutes or less, and that's day or night.
Pricing is reasonable Very useful options available to manage multiple vacation rentals across multiple channels Interfaces seamlessly with QuickBooks Interfacing seamlessly with our Website Robust automated guest emails and triggers
Owner Rez has the most outstanding customer service I have ever experienced. I have never not gotten a response to a question within 30 minutes or less, and that's day or night.
Pros
Pricing is reasonable Very useful options available to manage multiple vacation rentals across multiple channels Interfaces seamlessly with QuickBooks Interfacing seamlessly with our Website Robust automated guest emails and triggers
Cons
The calendar is fixed by month and not following which makes seeing turnovers at month end very difficult to see No way to send emails on a certain day of the week (I.e./ remind guests it's trash day) No way to allow other people to also be able to log in and only see the calendar but not the financial side. This would be useful for cleaners etc.
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