When I started in this business, I managed 10 properties and did everything by hand with spreadsheets. I communicated with OwnerRez for weeks before making the leap to purchase the software and web hosting. I remember being so afraid to leave what I knew and start with something unfamiliar, even though creating month-end statements were taking up a whole day and organizing each day took way more time than it should. I definitely lost sleep over how to move forward. I also remember telling OwnerRez that if this works, I'll yell my satisfaction from the rooftops! Here I am, on...

Read More

A bit on the stressful side - initially, I started with a focus to only launch a direct-booking website and somehow got off track with API integrations and experienced a serious problem with the PM API set up with VRBO, had that reversed, and then my VRBO listing was "broken" for almost a week. As of today, so far it seems we're back on track so I'm happy about that. Simplifying my listings into one dashboard and most importantly the option for direct bookings that are as professional, if not more, than OTA's. Working with the concierge team has been...

Read More

One central place to see all of my bookings, send emails, and manage 4 vacation rental properties - Great customer service - helpful implementation checklists, very responsive and helpful customer service reps even during the free trial period - Imports property info from Airbnb & VRBO

Read More

Benefits: I can manage my own Vacation Rental property with the tools that OR has to offer. OR has made my transition easy from formerly using a Property Manager to now managing our units. If you're a newbie like me, the Conceirge Service they offer is the way to go! Thanks OR team for your quick response to my emails, helpful suggestions, recommendations, etc. Really love this product. For a newbie, learning from scratch, this software is super easy to learn. There are videos associated with the features of the software. If you couple that with the Concierge service they...

Read More

You guys have an answer for everything and customer service is second to none.... You guys should just start a new company teaching companies how to implement excellent customer service.......you'd probably make 100x as much!