This is of interest to those homeowner who reply to their own inquiries. Just come across a website called Owner Reservations. They have an online software that will (1) Automate your replies to inquiries as long as minimum data set / specific information is contained within the initial inquiry. If not, then email is sent to you to do reply (which is very easy and you can do on your mobile. System will also recognise if their are comments in the inquiry, if present you can set it to auto-reply or leave it for you to do. Content of reply...
This is of interest to those homeowner who reply to their own inquiries. Just come across a website called Owner Reservations. They have an online software that will (1) Automate your replies to inquiries as long as minimum data set / specific information is contained within the initial inquiry. If not, then email is sent to you to do reply (which is very easy and you can do on your mobile. System will also recognise if their are comments in the inquiry, if present you can set it to auto-reply or leave it for you to do. Content of reply is fully editable. (2) Sends a rental agreement for guest to sign online. (3) Automatically collect payments. If initial payment is made via credit card, system will collect balance and security deposit automatically. (3) Sends reminders for all scheduled payments ie balance and security deposit automatically at a time interval you set. . (4) Refunds security deposit automatically at a time interval you set. . (5) Add surcharges ie we charge a cleaning fee if the guests stay less than 7 days. This can be done on the system (6) Offer discounts for certain times of the year that you can set. (7) Sends out a receipt automatically. (8) Different email templates ie one for initial inquiry, one for balance due, one for security deposit due, even one for checklist. The timing of these are all amendable. (9) Export calenders. (10) Any replies from guests are sent to you personal / business inbox. I have tried it out and it is an absolutely fantastic system. It has the potential of saving me a lot of time. Future additions (1) Optional extra ie pool heat, BBQ, and crib hire will be optional extras guests can add to the quote immediately prior to paying. Cost is only <$5 for every booking they take on your behalf. Your own booking are free. The guys who own the website are very receptive and have sorted out any issues within 24 hours. Really fantastic service.
Very open, lots of settings and features. Customer service is top notch. Go through every setting in the Settings menu and click around. It will help you see the terminology used and what all is available so you can properly set up your account.
I have VRs and OwnerRez helps me organize my files. Does the entire back office.
Very open, lots of settings and features. Customer service is top notch. Go through every setting in the Settings menu and click around. It will help you see the terminology used and what all is available so you can properly set up your account.
Pros
I have VRs and OwnerRez helps me organize my files. Does the entire back office.
Cons
No dislikes but there are a couple of things I've asked for which they say they will work on. Home calendar needs some tweaks on mobile screen.
The attention to detail is what separates these guys from the rest of the crowd. It. Just. Works. Every button, every screen = just works. There's no trying to force you into using certain marketing channels or buying a bunch of stuff you don't need. It was the first time I felt like the software vendor wasn't getting in my way. Really great job.
I'm on the board of a company which owns and operates vacation rental properties. This involves all the logistics and paperwork you'd expect - inquiry response, quoting, bookings, collecting payments, holding and processing security deposits, and so on. OwnerReservations provides a clean, comprehensive, modern way to take care of all this with a minimum of fuss. Integrated software is immeasurably more efficient than manual recordkeeping, but being SaaS, is also vastly more affordable than having custom software designed.
- Smooth web-based technology for automatic quote generation, online booking, and a good deal of routing customer notification emails.
- Useable on...
I'm on the board of a company which owns and operates vacation rental properties. This involves all the logistics and paperwork you'd expect - inquiry response, quoting, bookings, collecting payments, holding and processing security deposits, and so on. OwnerReservations provides a clean, comprehensive, modern way to take care of all this with a minimum of fuss. Integrated software is immeasurably more efficient than manual recordkeeping, but being SaaS, is also vastly more affordable than having custom software designed.
Pros
- Smooth web-based technology for automatic quote generation, online booking, and a good deal of routing customer notification emails.
- Useable on mobile browsers
- Integrated financial and reporting management - no need for manual merchant account interaction. Also ties in with QuickBooks.
Cons
- It doesn't do literally **everything** needed to operate the business yet - though it gets better all the time. Integrated contact management would be a huge help.
We started renting our first property in 2011. I don't know how we would have managed without OwnerRez. We added our second in 2012 and having tow would have been impossible without the single pane of glass that OwnerRez offers. Some of the booking sites are trying to add features to emulate OwnerRez, but they pale by comparison. Also the customer service is outstanding.
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