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  • Blog

    ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • Blog

    ...iggers, scheduled emails, etc) are collapsed and show as a thin gray timeline event with a summary. We did this so that the conversation is not cluttered up with lots and lots of redundant automated stuff, and the ad hoc messages stand out. If you click on these thin gray events, the original email will load in.

    You'll notice that inquiries, quotes and bookings also show, but they too are collapsed...

  • Blog

    ...places, so we fixed it.

    Stats on duplicated properties. We noticed a bug where the Duplicate Properties function would not update the stats for occupancy, bedrooms, min/max pricing - basically the stuff you see on the property's General Info tab. The underlying occupancy rules, bedroom information and so on was in there, but the new property didn't show any numbers in those General Info stats. This...

  • Blog

    ...when you come up with a new design.

    The owner statement was tweaked to allow temporarily-showing full amounts and some other things as well. Give it a look!

    While we were in there working on PM stuff, we also added the ability to set commission to quarter percents. For instance, now you can set commission to be 20.25% instead of 20 or 20.5%, and you can do this everywhere commission is set - on...

  • Blog

    It's Wednesday, so let's talk updates!

    This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

    In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

  • Blog

    ...article sidebar to auto-shrink except for the current category.

    Now let's talk messaging!

    Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...

    If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...

  • Blog

    ...at booking as well.

    If you use the default OwnerRez renter agreement for your bookings, give that a quick look when you get a free minute. We changed it recently to a bigger better style with more stuff in the header and first couple of paragraphs. This is a format we've been using for awhile in our Concierge Setups, and we wanted everyone to have it.

    To see what it looks like, go to Settings > L...

  • Blog

    ...most of you already pay more than the 20/month minimum, but we have many users that still hover around that price point. Even without Channel Management, that 20/month price point gives you tons of stuff - the world's best calendar import/export engine, widgets, triggers, messaging, CRM, reporting and much much more. But at 20/month.... quality is not sustainable. We are not willing to sacrifice q...
  • Blog

    ...they successfully gain access to your Vrbo account, they can't change your listings, rates, availability and so on. All of that is driven from OwnerRez. In fact, even you yourself cannot change that stuff from the Vrbo dashboard because of how the API mode operates. So just a reminder here to stop using iCal and switch to API!

    Airbnb is gearing up to list its shares on the Nasdaq. Earlier this month...

  • Blog

    ...to a full booking) the property management settings, like owner and commission, were not being correctly applied. We fixed this - converted blocks now have the correct owner.

    Templates used by old stuff. Templates have a cool little thing where each template will show you, if you click into them, what part of the system uses that trigger. For instance, it will say something like "Used by trigger W...

  • Blog

    Last night's Google outage is still causing shockwaves through some of their services. Gmail is sending back wrong bounce messages that say stuff like "email address doesn't exist" when in fact they do!

    If you're getting a lot of bounce messages from OwnerRez today, please note that we are watching this and reactivating these email addresses for you.

    When the smoke clears, please look at your Commu...

  • Forums

    ...M303155 -- but I suspect my OwnerRez integration is interfering with that.)

    Given the seriousness of the COVID-19 crisis, can this be bumped up in priority? I know it's a long-term project, but TBH, stuff like this is way more important now than, say, a new rates editor.

    Yes, we can manually add blocks after each booking, but that gets extremely tedious to monitor and change, especially with how quic...

  • Forums

    CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to create a warning box or alert or something?
  • Blog

    Q4 of this year or Q1 of 2021. We just had a meeting with their team earlier today about a bunch of stuff and this came up. Messaging and reviews are the big things coming and both are very near-term.
  • Blog

    ...owner of the cleaning company. When he discovered he could use it to pull reports, allowing him bill us (his largest/primary client) monthly rather than having to do daily accounting to keep track of stuff, he was sold. Their training is fantastic & Jill Mason is hands on, practically 24/7. We ended up sharing it with our cleaners, who created their own “region” to handle their other few vacation renta...
  • Forums

    I think there's a misunderstanding - you'd subscribe to VR Scheduler or Resort Cleaning, integrate that account with OwnerRez, and then set up your cleaners with accounts to log in to those systems, which offer those features. They don't have to do any fancy tech stuff.
  • Forums

    Yep, Airbnb's got a bit of a hodgepodge going now, stuff they've added over time. They're working on sorting it out, but that's a longer process, particularly them making changes and then making those new methods available via API.

    Last time I did an Airbnb booking as a guest, I recall getting an email with the check-in instructions and driving instructions, and then the house manual being available t...

  • Forums

    Awesome!

    Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.

    To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)

    Sounds like you already found everything you need, but here's an article about doing pre-arriva...

  • Forums

    I actually want to put check in instructions. Front door code, address, etc, so it should be private. But making the other stuff public is a good idea.
  • Forums

    ...gers for each property if you want, but only one System Message for the whole account (for each type of System Message).

    Usually, though, it's way easier to just do one template that has the overall stuff that's the same per property, and then use the Insert Field button to insert fields for the parts that change like property name, address, etc. Don't create a custom field for the entire body (althou...