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  • Blog

    ...reating Deposits
    * #fees Fees and Adjustments
    * #automatic Automatic Imports for Stripe and Lynnbrook Group
    * #status Deposit Status on Payments and Refunds
    * #history Dealing With Historical Stuff

    * #batch Batch Update
    * #everything-before-july Everything Before July 2022
    * #manual-recording-options Sifting Through Current Transactions to Record
    * #filter Finding and Filtering Depos...

  • Blog

    ...dditional call. Pretty sweet, right!

    One of the high-level goals of the 2.0 API is to reduce chatter and provide a more-functional interface for developers. In other words, we want you to do more stuff with fewer calls. This approach of mixing in tags and fields achieves that because, as a partner, you can request booking data and see the tags and fields for that booking at the same time without m...

  • Blog

    ...ownerrez-some-end-of-year-presents-automatic-5star-reviews-new-forums-sms-brands-new-airbnb-fee-types#portal-access we updated portal users to be "login-only users" which set the stage for additional stuff coming in the future. Now you get to see why that update mattered.

    Previously, if someone else's OwnerRez account had already granted access to a person you want to grant access to, the person had...

  • Blog

    ...issues, look back at previous blog posts or the email messages that were sent directly to you with instructions on how to fix these issues. Door code cleanup

    Have you been annoyed by any door lock stuff recently? Well, we have! We've been building a list of stuff to tweak, and this past week we knocked out a bunch of it.

    First, we noticed a situation where you couldn't set a manual code on a blo...

  • Blog

    ...sly accepted, the My Properties counter doesn't update. Also, the counts show the previous status to the requester, and the counts only go up, they never subtract. We hunkered down and cleaned this stuff up.

    Pets in inquiries from Cottages in Canada. We support inquiry parsing for a wide variety of small and regional listing sites (/support/articles/regional-listing-sites) . When guests send inq...

  • Blog

    ...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap

    So what does the future look like at OwnerRez? More of the same, but also more of other stuff!

    * PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...

  • Blog

    ...rrez.com/vacation-rental-channel-manager best channel manager in the vacation rental industry, we do a lot of work on monitoring and improving our channel connections. While we can't work on channel stuff every week, we constantly make notes so that we can jump on improvements when the time allows. Not a month goes by when we aren't making channel updates. In this release, we hit a couple of things w...
  • Blog

    ...reviews.capterra.com/new/100831) or G2 () and write your own. We'll notice it and pick it up just like all the others. But hey - only write good stuff! No complaining! 😂 Bug Fixes

    Auto-create blog menu. A few months ago, we added a blog feature to hosted websites (/blog/blogs-for-hosted-websites-associate-photos-with-rooms-on-airbnb-improved-r...

  • Blog

    ...ineering, sales, and marketing teams with their data needs. Michael is knowledgeable on many fronts, so we're going to let him focus on more advanced areas and hire someone else to do the back-office stuff. This kind of role change has happened several times over the past couple of years. ...But Staying Financially Responsible

    Last year when our pricing increased, I shared how

  • Blog

    ...I'm talking about these things:

    Yep, those things. And yes, we've known about it too. To make matters worse, as you keep clicking stuff, new pop-over cards would open even though the old ones didn't close. You had to click on the same link as before to close a single card. We finally had enough and fixed this. It is much easier no...

  • Forums

    I just went through all the steps and spoke to Namecheap and they got all my DNS stuff connected, etc.  Everything is showing good.

    So.... do I change my email to my business email now?  Or do I leave everything in my account as my @gmail.com? 

    I guess I'm just a little confused how everything needs to be set up. 

     

    Thanks!!

  • Blog

    I understand tech issues happen and I do appreciate your candor and explanation here.  That said, we lost three potential bookings and had airbnb suspend several of our listings.  Stuff happens and I'm not here to pile on, but this is pretty concerning.  I look forward to hearing specifically what steps will be made to try and prevent this from happening again.  Meanwhile, many of us lost revenue becau...
  • Forums

    ...s...  Thanks for your candor!  I appreciate your frustration, believe me, and 2022 was supposed to be "the year of accounting" over here.  We've had a lot of meetings about it and tasked out a lot of stuff.  Frankly, we continue growing on many fronts and have had to tackle some major PM and Channel work along with some dev-ops and sys-ops stuff to handle the growth.  We pride ourselves on having solid...
  • Forums

    Any update on this?  

    PM and Accounting work are continuing at full speed.  I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 2022.

  • Blog

    Love the OR crew!  Thanks for working through all the mirad of cascading issues and for taking time away from your vacation to set things right.  Stuff happens its what you do when the _____ hits that fan that matters.  Great example for all of us OR.  Kuddos!
  • Blog

    ...sync and OwnerRez will add a "full sync" of everything to the channel queue.  However, the full resync will wait in line behind everything else.

    So what will happen is all of a sudden all of your stuff will update, both the waiting changes from before and the full resync.

    Unless there's a significant and pressing issue, I would wait a bit longer and check later in the evening (or overnight, dep...

  • Forums

    ...my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on...
  • Forums

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.
  • Forums

    That's a great list!  Thanks for detailing that.  Several of those things, we already know about and plan to add.  In general, we are planning to do a lot of of accounting work in 2022, so stuff like this is great to be talking about!
  • Forums

    ...r 2, the agency only gets commission on 2. TAs sort of take it in the shirt either way, but it is how it has historically been done.

    Vrbo really shouldn't be able to grab additional commission on stuff not booked through them. Maybe the OR team needs to go back to Vrbo and bring this up in light of how commissions work with other parts of the travel industry? Ultimately, it's OR that reports the re...