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  • Core Concepts » Rates

    Rates & Seasons Overview
    2 months ago

    ...Per Multiplier or Per Night & Multiplier setting is used, the item will only be added if the number matches the criteria you set. You can set an interval that will be used (for example: per 1 guest, 2 guests etc.) as well as minimum that will be checked (for example: after the first 2 guests). If the criteria matches, the Amount of the item will be multiplied by the multiplier you've chosen, and n...

  • Messaging » Template and Trigger Library » Mid-stay Library

    Remind Your Channel Guest With Contact Information About a Day of Week Task Template and Trigger
    1 month ago

    ...e through Vrbo, to begin with, so that our system knows how to deliver your response back to the correct Vrbo thread.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Mid-stay Library

    Remind Guest Who Booked Through Your Personal Website About a Day of Week Task Template and Trigger
    1 month ago

    ...ld-codes) support article or use the "Preview" button on the booking to take a live look.

    Here's a quick preview of what the above email message looks like:

    Notice how clean and personalized the content is. The subject line is dynamic to the booking by including the {CFIRST} guest's first name and the property name {PDISPNAME} fie...

  • Messaging » Template and Trigger Library » Mid-stay Library

    Remind Your Channel Guest Without Contact Information About a Day of Week Task Template and Trigger
    1 month ago

    ...hrough Airbnb to begin with, so that our system knows how to deliver your response back to the correct Airbnb thread.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Cleaner Library

    Remind Cleaning Staff About a Day of Week Task Template and Trigger
    1 month ago

    ...ld-codes) support article or use the "Preview" button on the booking to take a live look.

    Here's a quick preview of what the above email message looks like:

    Notice how clean and personalized the content is. The subject line is dynamic to the booking by including the {PDISPNAME} field code. In other words, it looks like a hand-writ...

  • Integrations » Dynamic Pricing

    Wheelhouse
    1 month ago

    ...your Wheelhouse account (or sign up here () ), and from the dashboard page, click Add Channel.

    2. On the Add Channels page, click OwnerRez.

    3. Once OwnerRez is selected, click Connect your OwnerRez account. h...

  • Forums

    Crib showing as a regular bed in Airbnb top line summarization
    1 month ago

    When you select crib in OwnerRez, it pushes to Airbnb top line sleeping summarization as a regular bed. For example, we have  2 king beds, 1 queen, 2 doubles and 1 crib. It feeds the information to Airbnb as such:

    10 guest · 3 bedroom · 6 beds · 3 baths

     

    Before we were API connected, in directly selecting this same bed count ( 2 king beds, 1 queen, 2 doubles and 1 crib) in Airbnb, Airb...

  • Forums

    Search for bookings by using only part of a name
    2 months ago

    ...for guests who's family roots are from Wisconsin, Minnesota and North Dakota... you betcha, don't cha know.) So, if I'm able to type in just part of the name, it's tremendously helpful. 

    Example 2... last name Kroger, Kroeger, Kreger, Kreuger, Kruger, Krueger, and I don't remember the first name. But if I can type in just "Kr" then I don't have to remember the exact, correct spelling or versio...

  • Forums

    Stacking Triggers
    3 months ago

    I currently send messages that are repetitive to create upsells. currently my triggers are:

    1. when booking is created

    2. 7 days out

    3. 2 days out

    4. night before departure

     

    It would be great to have a condition that allows you to "stack triggers" for example:

    A guest books 3 days in advance. Currently they get trigger 1 and 2 as soon as the RA is signed. It would be ni...

  • Pages

    Helpdesk Specialist
    1 year ago

    ...accounts for improvement recommendations to their practices.
    * Collaborate with other team members to manage large accounts and complex issues.
    * Escalate issues requiring extended research to Tier 2 agents in a timely manner.
    * Interact with clients primarily via email, and creating short personalized videos.
    * Occasional live calls (phone or video meet) with clients may be required.
    * Attend...

  • Forums

    Incomplete V2 of API and still no locale / multi-language widgets
    1 year ago

    I am disappointed finding-out from OR support that the V2 of the OR API does not support filtering searches by accommodation capacity nor categories nor amount of bedrooms.

    i've been with OR for 2 years and since the very begining asked about eventual ETA for improvement of widgets, namely for handling different languages. I was told at that time that it was in the pipeline and using a very comm...

  • Forums

    Different Security Deposits for different lengths of stays???
    1 year ago

    I am trying to set up Mid-Term stays 21-28 days. I would like to have 2 different security deposits set up. Currently I have a security deposit set up for all stays regardless of length at $400.00/stay, but I would like to have a secondary security deposit between $1,500-$2,000/ stay with a separate booking criteria that triggers it if someone books a mid-term stay of 21-28 nights?

    #1 can this...

  • Forums

    Schlage Lock Integration - Parent/Child listings
    1 year ago

    ...r lock charge (note: you need to add this to the overall Pricing page).

    I have parent/child listings where each child has a lock and, of course. the parent has all the "children".

    I also have 2 scenarios where the same home is represented by 2 different listings (2 configurations). 

    Before considering switching from RemoteLock I want to be sure that these will be handled correctly and w...

  • Forums

    Percent-Based Additional Guest Fee Issue
    1 year ago

    We currently have a fixed amount surcharge for additional guest fees with the multiplier set to every 1 guest above 2 up to the property max. I’d like to have an additional guest fee for every guest over the first 2, where each additional guest would add another 5% of the initial rate to the final total. For example, if there are 4 guests and the initial rate is $100 per night, the final rate would...

  • Forums

    Triggers
    1 year ago

    ...their email, why am I often limited to Channel and SMS for a response?  In the example below I would expect 3 options:  email, channel or SMS. 

    2) I send a welcome letter to guests at booking.   Since some people book months in advance, I also send that same letter out again 5 days before arrival so that the guest doesn't call me...

  • Forums

    Suzee S in response to: PCI compliance
    2 months ago

    There have been a lot of recent changes with PCI compliance requirements, with the start of the move from PCI DSS 3.2 to 4.0 becoming the new industry standard. OwnerRez is fully compliant with PCI 4.0.2 at this time.

    The form your processor (or their verification company) may be asking you to fill out is "SAQ A: e-commerce/mail/telephone merchants that outsource all payment processing" Version...

  • Reviews

    Back to business!
    7 months ago

    Nirvana! I honestly was so relieved the day we went live with 43 listings. The support, functionality of the software, the website .. all above an beyond. I literally lost 2 years of my life with GUESTY trying to make their solution work.

    We spent 2 PAINFUL years trying to make the MYVR to GUESTY transition work until we finally found OwnerRez and transitioned in 2 months with their amazing suppo...

  • Forums

    Ken T in response to: Triggers
    1 year ago

    ...marily do that from your own email client.  OwnerRez generally sends automatic emails from templates.  We are working towards a unified inbox system that will add more functionality in this area.

    2) I send a welcome letter to guests at booking.   Since some people book months in advance, I also send that same letter out again 5 days before arrival so that the guest doesn't call me asking the mu...

  • Blog

    Anne S in response to: Unveiling Schlage Door Locks Powered by OwnerRez, Accompanied by Some Creepy Crawly Fixes!
    8 months ago

    ...ervations?  (I set it to use last 4 of phone number).  I read you can see the codes on the booking pages but I am not finding them.  Can you share a screenshot where to find them on the bookings?

    2.  Will I need to setup a template/trigger for this?  If so, can you please share the shortcodes so I can link to the code in the template.  A basic example would be helpful such as:  Hi XXX.  Please...

  • Blog

    Manel S in response to: January Product Update - New Unified Inbox, SMS Messaging Opt-Ins, Property Snoozing, New Airbnb Accounts, & Initial Night Taxes
    3 months ago

    As a victim of the LA fires (with 2 properties lost) the Snooze feature is very welcome. I was trying to figure out how to manage (as of now I have disabled them in the Channels) and wanted to reduce my OR costs (as it will be 2-3 years) before they are rebuilt and back online but was hesitant to delete them. Is there a reason why the Snooze feature still incurs the same fees since the user is not...