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  • Messaging

    ...other web pages in your email templates can improve guest communication. The easiest way to add a link is to highlight your text and click on the Insert/edit link icon.

    The Insert/Edit Link popup allows you to select either a Custom Web Address or a Field Code (

  • Updates & Archives » Changelog » 2025

    Updates

    * Add additional property field codes
    * Update a few owner field codes
    * Hide disabled items on Channels, Door Locks, Hosted Sites, and QuickBooks grids by default
    * Group activities by t

  • Messaging » SMS Messaging

    ...port/articles/sms-templates#template) , you can check your SMS templates with the SMS Message X-Ray tool by clicking on the question mark icon below the message body field.

    The SMS Message X-Ray tool popup will highlight any characters that could be replaced or removed, display the current character and segment counts, and estimate the...

  • Integrations » Guest Communication

    ...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.

    * Steps for Integration (#integration)
    * What Data is Transmitted (#data) Steps for...

  • Updates & Archives » Changelog » 2025

    ...ismiss buttons not working from some pages
    * Fix Guest Instructions spacing on view page
    * Fix mergeability of channel guests with non-channel guests
    * Fix displaying legacy (PMv1) columns in a PMv2 statement
    * Fix tax rate being rounded to 2 decimal places from 4 decimal places
    * Fix missing anchor button when editing a hosted website
    * Fix ability to change contact tags from conversation si...
  • Integrations » Devices

    Greet your guests digitally on your Smart TV with Hello Guest Screen () . Learn how to connect your OwnerRez account with HelloGuestScreen for seamless property integration by following the instructions below to ensure a successful integration.

    * Steps for Integration (#integrate)
    * What Data is Trans...

  • Integrations » Housekeeping Services

    Keepers () revolutionizes housekeeping for short-term rental hosts with automated cleaning management that requires no host fee. By connecting directly to your OwnerRez calendar, Keepers syncs your booking schedule with a network of vetted housekeepers, ensuring your property is always guest-ready. See if Ke...

  • Integrations » Guest Communication

    PetScreening () streamlines pet and animal management across properties, enabling you to maximize revenue, optimize occupancy rates, screen assistance animals, and reduce risk.

    The PetScreening integration with OwnerRez allows PetScreening to import properties and bookings from...

  • Updates & Archives » Email Blast Archive » 2025

    Subject

    Configuring Per Guest Per Stay Fees on Airbnb Body

    Hi [first name]!

    I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:

    We noticed that you've got one or more additio...

  • Integrations » Guest Communication

    Happy Guest () automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.

    Host Like a Pro: Automate Check-ins, Upsell...

  • Messaging » Template and Trigger Library » Pre-arrival Library

    ...a channel template to remind your channel guest to provide their contact information and sign your renter agreement.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Pre-arrival Library

    ...onded yet. Let's craft email, channel, and SMS templates to remind your channel guests to sign your renter agreement.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • OwnerRez APIs » API for Channel Integration

    ...f the lodging rate element that sourced them so they can be mapped back to the correct item. This should start with ORSUR (for fees and discounts) or ORTAX (for taxes):

    cURL example:

    curl --user ${ownerrez_user}:${ownerrez_key} --location --request POST "${ownerrez_api}/haolb/modifybooking?type=${ownerrez_user}&key=${ownerrez_key}&bo...

  • Updates & Archives » Email Blast Archive » 2024

    Update

    As of October 8, 2025, OwnerRez has added Damage Protection support () for properties with 10 or more bedrooms. Subject

    Important Update: Damage Protection Changes for Properties with 10+ Bedrooms Body

    Hi [first name]!

    Hope you are doing well!

    We're re...

  • Integrations » AI

    ...ansmitted (#data-transmitted) Steps for integration:

    1. Go to () and click Sign In.

    2. Once logged in, go to the Settings page and click -> Connect PMS.

    3. Select OwnerRez.

  • Integrations » AI

    HostBuddy AI () automates guest communication for short-term rental hosts using cutting-edge AI technology. This software was built by Superhosts with conversational communication at its core, to deliver the most effective guest messaging on the market. HostBuddy AI offers custom scheduling, vacant night upsel...

  • Updates & Archives » Changelog » 2024

    Updates

    * Vrbo Reviews Private Beta Coming Soon
    * Add real-time updates for Vrbo Listing Status
    * Redesign of pages:

    * Profile
    * Preferences
    * Notifications
    * Safeguards
    * Change Password
    *

  • Integrations » AI

    AIPEX () allows hosts to efficiently handle guest interactions while at the same time raising the bar on the guest's experience. With it, hosts reduce staff load, optimize turnovers, generate incremental revenue, drive occupancy and delight customers. With this AIPEX/OwnerRez integration, you can provide gues...

  • Integrations » Accounting

    Owner Center () is a comprehensive tool designed for managing short-term rentals, offering customizable features and automation capabilities. It enables property managers to effortlessly create owner invoices, statements, booking reports, and collect payments, making it a robust platform for streamlined communi...

  • Integrations » Business Intelligence

    Boost your vacation rental business with Rentamira () , the AI-powered marketing platform designed to increase bookings through intelligent listing optimization, automated social media management, and SEO-friendly blog marketing. Save time and reach more potential guests with tailored insights and AI-powered ma...