You got a booking! Great. But what happens if you don't have the guest's email address or phone number? Channels like Airbnb and Booking.com don't provide a guest's email address (or even a phone number). You already sent the Request Guest Sign Renter Agreement Template and Trigger immediately after booking, but your channel guest hasn't responded yet. Let's craft email, channel, and SMS templates to remind your channel guests to sign your renter agreement.
How do you request your guest's contact information and have them sign your renter agreement and schedule their security deposit? OwnerRez directly integrates with the native messaging platforms at Vrbo, Airbnb, and Booking.com, so you need to rely on those channel messaging platforms.
Check out our Template and Trigger Examples support article for other guest messaging ideas.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new Email template. Or simply click on the +Add Template to My Account.
Name:
Channel Guest Renter Agreement Reminder
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
{PDISPNAME} Renter Agreement to Complete ASAP
Body:
Hi {CFIRST},
Thanks for booking {PDISPNAME}!
I noticed that we don't have your signed Renter Agreement. As a reminder, this needs to be taken care of for your reservation to be finalized. If you've changed your mind, don't hesitate to let us know.
Please take a minute to click on the following link to share your contact information and to complete our renter agreement.
e-Signature form for Booking # {BID}
If the above link does not work, please copy and paste the URL below to access the Rental Agreement for signature.
{BUFIXUP}
If you could take care of this ASAP, that would complete your booking for {PDISPNAME}. If we do not hear from you in the next 24 hours we will assume you are no longer interested and will cancel your reservation.
Let me know if you have any questions.
{MYFIRST}
Email message preview:
Create a trigger to send your email message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
2 days after booking is created at 9:00 AM
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com Email Address On File Status is one of has real email address Renter Agreement Signed Status is No
Action:
Channel Guest Renter Agreement Reminder via Email
Channel Template & Trigger
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new Channel template. Or simply click on the +Add Template to My Account.
Name:
Channel Guest Renter Agreement Reminder
Body:
Hi {CFIRST},
Thanks again for booking {PNAME}!
I noticed that we don't have your signed Rental Agreement yet. As a reminder, this needs to be taken care of ASAP for your reservation to be finalized. If you've changed your mind, don't hesitate to let us know.
Please take a minute to copy and paste the URL below into a new tab to share your contact information and access your Rental Agreement for signature.
{BUFIXUP}
If you could take care of this ASAP, your booking for {PDISPNAME} will be complete. If we do not hear from you within the next 24 hours, we will assume that you are no longer interested and will cancel your reservation.
Let us know if you have any questions.
{MYFIRST}
Channel template preview:
Create a trigger to send your channel message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
2 days after booking is created at 9:00 AM
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com Renter Agreement Signed Status is No
Action:
Channel Guest Renter Agreement Reminder via Channel Message
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template. Or simply click on the +Add Template to My Account.
Name:
Channel Guest Renter Agreement Reminder
To:
{CPHONE}
Body:
Hey {CFIRST}, we still need your signed Rental Agreement for your upcoming reservation at {PNAME}. Please complete that within the next 24 hours or we will assume that you are no longer interested and will cancel your reservation. Here's the link: {BUFIXUP}. {MYFIRST}
SMS template preview:
Create a trigger to send your SMS message by navigating to Settings > Messaging > Triggers > and clicking + Create Trigger to pull up the new trigger screen. Or simply click on the +Add Trigger to My Account.
Event:
2 days after booking is created at 9:00 AM
Conditions:
Listing Site is one of Vrbo, Airbnb or Booking.com Renter Agreement Signed Status is No Phone Number On File Status is Yes
Action:
Channel Guest Renter Agreement Reminder via SMS