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  • Blog

    ...mless access to a powerful vacation rental price comparison platform that helps travelers find the best deals and gives hosts a simple way to attract more direct bookings. About HiChee

    HiChee is a vacation rental price comparison platform that helps travelers find the best deals across Airbnb, Booking.com, Vrbo, and direct host listing...

  • Blog

    This week's roundup covers Hilton Head's updated short-term rental rules, Formula 1 driving a massive increase in rates, Booking.com's top travel trends for 2026, and new developments in Maui's vacation rental phase-out. Let's dive in.

    Hilton Head, South Carolina, leaders have reached an agreement on updates to short-term rental rules, though final approval is still pending. (

  • Integrations » Guest Communication

    ...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.

    * Steps for Integration (#integration)
    * What Data is Transmitted (#data) Steps for...

  • Updates & Archives » Changelog » 2025

    ...ismiss buttons not working from some pages
    * Fix Guest Instructions spacing on view page
    * Fix mergeability of channel guests with non-channel guests
    * Fix displaying legacy (PMv1) columns in a PMv2 statement
    * Fix tax rate being rounded to 2 decimal places from 4 decimal places
    * Fix missing anchor button when editing a hosted website
    * Fix ability to change contact tags from conversation si...
  • Integrations » Devices

    Greet your guests digitally on your Smart TV with Hello Guest Screen () . Learn how to connect your OwnerRez account with HelloGuestScreen for seamless property integration by following the instructions below to ensure a successful integration.

    * Steps for Integration (#integrate)
    * What Data is Trans...

  • Blog

    The wait is over! Maybe you missed the most exciting part of our March 13th release with 21 updates (/support/articles/update-2024-03-13) , but it's not too late to read all about how Google Vacation Rentals is now available for all! Oh, and we tweaked some guest Booking.com billing messaging and fixed some bugs, too.

    * New Features...

  • Blog

    ...rental headlines reflect the continued investment and growth in the vacation rental space. Let's take a look.

    Exclusive Resorts has taken a minority stake in Accor's Onefinestay () , expanding its presence in the upscale vacation rental sector. The move signals that major hotel brands still see plenty of r...

  • Messaging » Template and Trigger Library » Pre-arrival Library

    ...a channel template to remind your channel guest to provide their contact information and sign your renter agreement.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Messaging » Template and Trigger Library » Pre-arrival Library

    ...onded yet. Let's craft email, channel, and SMS templates to remind your channel guests to sign your renter agreement.

    Note: Why can't you use a platform email or proxy email address like "joe.blow.12345@messages.airbnb.com" or "joe.blow.12345@messages.booking.com?" These platform/proxy email addresses aren't real. If you send messages to them, your message will be collected by the channel, stripp...

  • Forums

    My properties are in Bali and our prices are in millions. I would like to see prices displayed with the thousand separators. Like 2millions is 2.000.000Rp. To avoid typos
  • Forums

    With the vacation rental industry so oversaturated, high inflation and more cost cautious customers it would be very helpful if we could offer direct bookings different payment options. What I'd perso
  • Forums

    We would like renters to be able to see the guest review banner at the top of each property listing page, or where they book, like it is on Airbnb.
    Example: 
  • Forums

    Is there anyone in the UK that is successfully using Stripe as their payment processor? We are having an issue with 2 factor authentication which started suddenly about 6 weeks ago and means all direct bookings via OwnerRez now fail. It would be good to discuss it with someone who hasn't got the problem.

    Thanks

  • Forums

    ...e able to change that language to "Unfortunately, Saturday check-in's or check-outs are not available"? Any help would be greatly appreciated. Thank you.

     

  • Forums

    Hi All, I have had all of my listings on Google Vacation Rentals for many months, but only recently got 2 bookings through that platform for the same listing.

    For whatever reason, both bookings have been flagged by Stripe as being fraudulent credit card transactions. I have never had this happen before with any other platform, and I'm wondering if it has something to do with GVR, or if anyone e...

  • Forums

    Yes! Thank you. 

    I got it a little wrong at first.  For anyone following, here are the exact steps.

    1. Click Properties

    2. Choose your property

    3. On the left menu, select "General Info" (if not already selected)

    4. Click "Change" to edit the property

    5. "Calendar Color" is the 6th option in the initial block, right after "Property URL"

  • Forums

    ...or:  (/integrations#GuestCommunication)

    If you have additional questions, reach out to help@ownerrez.com by Katie W (/forums/users/347436821) – Jan 31, 2025 2:36 PM (UTC)

    Sorry for the late response.... Thank you for the reply and the info, I wil look into this. 

     

    Lianne

  • Forums

    This is a serious problem...I just found an Airbnb booking made 16 hours ago that has 2 "linked" guests on it and the trigger didn't run to send my renter agreement/guest contact info template because it "Did Not Send" and when I hover on that note it says "This trigger wasn't sent when this booking was created at May 30, 2024 5:33 AM because: No Airbnb thread found for this contact."  I had to pre...
  • Blog

    ...pushing the customer for questions or to convert.  You can do that with the new quote triggers.  Create a scheduled one, [x] days after quote created, with condition quote status is still "open".

    2) Alert the guest that their quote is no longer valid when someone else takes the dates or property.  ie. the quote becomes "preempted".  Basically, you want to shoot out emails to everyone with those...

  • Forums

    ...w often does that come back to you?

    Cancellations are the one area that causes me the most frustration.   My position is that a guest can or buy trip insurance or self-insure and save the approx 12%.   Guests tend to think that the host should eat the cost which drives me nuts.

    I've written a nice write-up explaining our business model is different than a hotel and more similar to a cruise...