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  • Messaging » SMS Messaging

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (
  • Core Concepts » Guests » Managing Guest Records

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...

  • Forums

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...
  • Forums

    ...to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

    3. Notification if the d...

  • Forums

    ...Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part...
  • Forums

    Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part n...
  • Forums

    ...Regarding the "revise"... are you expecting to provide a prompt for how to rewrite the text that's there? "Revise the message and make it shorter"? or "Revise the message and offer a $50 discount"? Stuff like that? Or are you expecting to fully regenerate the message suggestion from scratch while providing some custom instructions? "Rezzy, go rewrite this and take out the part about refrigerator part...
  • Forums

    ...an't figure out that I am the name on an AirBNB API, VRBO API and that I am also an Owner in the PM module as I have my personally owned properties under me for reporting filtering/grouping and other stuff. This begs the question, what is RezzyAI limited to in regards to the system data it looks at?
  • Blog

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Forums

    ...these things we have addressed with manual solutions or with an integration we created with Twilio and I know we could go further with Twilio -> Zapier -> OR but ultimately we would like to see this stuff in OR so we didn't have to develop that type of solution.
  • Forums

    He's layering his own custom built PMS over OR and trying to build out stuff that OR can already do for him. I see no reason to keep this request open. Closing it out.
  • Forums

    Another thought, if he's just doing his own stuff he could potentially make use of our messaging API.