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  • Integrations » Guest Communication

    Allow guests to skip the store and arrive to more with Noshable's () seamless grocery concierge solution.

    Noshable is taking a brief pause during the off-season as they build out stronger systems, SOPs, and fulfillment processes with our partners.

    * Steps for integration (#integrate)

    * New Accoun...

  • Integrations » Devices

    Alertify () helps vacation rental hosts protect their properties by providing real-time noise and smoking monitoring and instant violation alerts. Designed specifically for short-term rentals, Alertify notifies hosts the moment activity crosses set thresholds, allowing quick intervention before...

  • Websites » Hosted Websites

    Accessibility is about creating welcoming digital experiences for all travelers. Making sure your short-term vacation rental hosted website () is accessible ensures all travelers, regardless of their abilities, can easily find, understand, and book their ideal getaway.

    * Why Accessibility Matters (#why)
    * Hosted Website Design Essent...

  • Channel Management » Channel Integrations » Google Vacation Rentals

    All OwnerRez Google Vacation Rentals (GVR) integrated properties are subject to Google's Price Accuracy Policy () . Google computes a score for OwnerRez that provides ratings based on how often our GVR-integrated properties comply with Google's policy. This score serves as the basis for potential penalties, such as lower search rankings or...
  • Blog

    If you follow our blog, you know we release product updates nearly every week. Sometimes our product update posts have a lot to say; other times they just list bug fixes.

    To help our faithful readers, and save room on the blog schedule for other things, we've decided to condense our product update posts to a monthly digest. We will continue releasing updates at the same speed (i.e., weekly), but...

  • Reviews

    It's very easy to understand the data that this one provides me. I'm happy to use this for my properties

    It's very easy to understand the data that this one provides me. I'm happy to use this for my properties

    There's no cons as of now. I'm understanding all the components of the app and it's pretty handy for me.

  • Reviews

    OwnerRez has been a great platform for managing vacation rentals, but what really makes it stand out is the level of care from their team. Especially Steve. He's been my go-to every time I've needed help, and it's clear he knows the platform inside and out. It's rare to get this kind of support these days, and it genuinely makes the whole experience better. Highly recommend OwnerRez if you're looki...
  • Forums

    Hello OwnerRez

    I'm seeing these new columns pop up for Lynbrook Group Fee in my Line Item Pivot Report ( (

  • Forums

    That's an idea that's floated around for a long, long time, but it's never quite gelled as to exactly what it should look like.  Maybe at some point though.
  • Forums

    Hi Scott,

    Totally fair point, and I hear you.

    There are definitely a lot of moving parts on our side, and at some point Product has to prioritize based on demand and impact. You have been here long enough to remember when we didn't even have a Guest ID Upload function! 

    For some visibility, the Photo ID conditional/custom field request is currently sitting at 3 votes, and this agreement...

  • Forums

    Last Friday I received the following notification from Vrbo:

    We are writing to inform you that effective July 1, 2024, California Assembly Bill 537 (

  • Forums

    Here's the problem: I pull booking data for a date range, let's say daily or weekly or monthly and put it into SQL

    Then, someone gives a refund to a guest a few days after checkout. My data is now obsolete.

    The only way to avoid this that I can see is to continually pull old data in case it's changed. 

    Ideally, each record would have a "last modified" timestamp (I suspect this might alr...

  • Blog

    What are the chances that we can set the cancellation policy to generate from the OR settings for each property instead of the generic "Relaxed, Moderate, Strict, No Refund" settings? by Matt K (/forums/users/347398065) – Mar 21, 2024 3:36 PM (UTC)

    Great question, Matt. Remember, GVR does not host a live booking engine but rather displays your property listing information from OwnerRez on GVR...

  • Blog

    It's showing the long listing number as shown above but it's not green so it won't let me click on it. Does that mean it's still not live on GVR?
  • Blog

    It's showing the long listing number as shown above but it's not green so it won't let me click on it. Does that mean it's still not live on GVR? by Umi Haft-Funke (/forums/users/347391664) – Mar 27, 2024 4:40 PM (UTC)

    Correct.

  • Blog

    "Users can apply Discounts (#discounts) and Surcharges (#surcharges) to only Google Vacation Rentals by navigating to Settings > Surcharges > Additional Guest Fees > Change > Criteria > Listing Sites > and selecting Only Google Vacation Rentals. "

    When you say "Only" this makes it sound like we have to select "Only" Google Vacation Rentals, like creating different D's & S's specifically for...

  • Forums

    Let me clarify a few points here.

    1. Twilio is not taking this action because they hate weed or want to read anybody's messages.  It's being forced upon them by the actual telecom providers that send the signals (e.g. T-Mobile).  Twilio does not own the communications service, so they have to abide by the policies of the carriers that place the messages in people's phones.

    2. The SMS networ...

  • Forums

    First of all, I know that OR has nothing to do with the monitoring or censorship.

    When I got into this before, it was maybe a year or so ago, so I don't recall what kind of settings were suggested. But now that I think about it, I vaguely recall having gotten a response from Paul along the lines that OR wasn't able to implement them.

    I also now recall that I was having all my texts via OR/T...

  • Forums

    I wrote a similar complaint recently.  It's far from ideal, but I was encouraged to see that OwnerRez was hiring help-desk personnel.  

    Personally I think they might be missing a trick because in an area as fast-moving, complex, and stuffed with cash as this industry is, the company that can be trusted to guide people through it all is going to become a dominant player. Companies generally need...

  • Forums

    the company that can be trusted to guide people through it all is going to become a dominant player. by Undercard_Wonder (/forums/users/347441719) – Mar 26, 2024 10:33 PM (UTC)

    Well, that's the trick for sure.  If you examine our ratings and evaluations as I do, there's a clear pattern - OwnerRez is known as having the best quality support in the industry, but certainly not the fastest.  What...