Search results

Channel accounts must have unique users and one already exists for this Airbnb user: 2263386 - xxx.yyy@gmail.com - MY NAME

Getting this error when trying to connect to Airbnb. They have no idea... it shows as connected at their end and on my privacy & sharing / services on airbnb website.

Anyone else had this error? I did have a previous trial with OR... could that be it and it's a leftover...

I just learned that there is no bulk download feature for the renter's agreements that each of my guests signs. The only way to download them is to do them one at a time.

As a co-host and property manager, I am about to spend hours and hours of tedious clicking so that I can provide my soon to be ex-client with the renter's agreements that they are required to keep on record as a condition of t...

Hi Diana R,

This week's release included some new conditions for New or Repeat Guest. It doesn't tag the guest automatically on departure, but it does allow you to configure a Tag Automation (/support/articles/tags-automations) so if the system sees that the same guest is booking again, it will tag them as a repeat guest at that point.

You can add Conditions > Guests > Guest Type is > Rep...

Hi Ben,

Just curious could you recommend to your Owner's that they access the portal using the Chrome Web Browser?  It of course has Google Translate built in.  So they could easily translate it on the fly.

Let me show you what that would look like:

()

Chrome Translation Tips 🌐 - Watch Video (

Thanks for the request, Shannon!

For a current workaround, you could change the zoom on your screen to be something smaller than what it's currently set at. For example, the tags column doesn't disappear on my screen until the zoom gets to be over 125%, if I set my zoom at 80%, I can see all of the booking columns on my laptop screen. That doesn't work for everyone, although it's an option....

Hey, Rick O!

This is already possible. Have you considered creating an optional surcharge for direct bookings? You could describe the surcharge as being optional for donating to the charity of your choosing, and if a guest opts for it, you'd collect those funds as the host and then distribute them to the charity yourself. We have reports you can run to see what bookings that optional surcharge...

Here's what dropped in today's release!

We've added new field codes for guest reviews that can be used in your templates: {REVSTARS}, {REVTITLE}, {REVBODY}, and {REVPRIV}. These display the star rating, title, body text, and private feedback from the most recent guest review. We've also added a new trigger event "Booking review received" that fires when a guest leaves a review, allowing you to...

Hey Richard M,

You can set changeover rules for individual dates using the Rates Calendar. Navigate to Tools > Rate Calendar () , select the specific date(s), then choose "Changeover" from the Set Rules dropdown. This opens options including:

-Use the default rule for season or property
-Arrival and departure are both allowed
-Stay is...

Hey Michael,

Thanks for submitting this request!

I'm curious though, is it that a new message received in the inbox is not automatically refreshing the view for you? If that's the case, we'd like to investigate that further. I believe it should be auto refreshing. We can have our escalation teams look into this to see what's going on.

Please write an email to help@ownerrez.com so that o...

After turning off the tokenized tab and switching to direct I was greeted by a raft of failed transactions this morning. So I've switched back to tokenized and sent out a load of apology messages to guests.

Currently OR support is telling me that it's up to Stripe to sort out and Stripe are telling me it's an OR issue?

I've also been advised by another European user that OwnerRez and securi...