As we wrap up another big year, we're excited to share a snapshot of what 2025 looked like at OwnerRez.
From conferences around the world and major engineering milestones to millions of Rezzy interactions and countless hours spent supporting our customers, 2025 was a year defined by growth, momentum, and impact. This infographic highlights just some of the numbers behind the work our team put in...
This article provides a list of common questions and answers for the Houfy () channel integration that are not covered elsewhere. This article assumes you have already connected the Houfy channel integration () to OwnerRez.
* Adding a new listing to Houfy fr...
When you start a hosted website, we give you a test location on our hosted OwnerRez domain. When you're ready to go live, you'll link up your own domain name to the OwnerRez servers and from then on the hosted website will "live" at your domain and typing in that domain will take you directly to your OwnerRez hosted website.
We'll also generate an HTTPS secured certificate and apply it for you at...
Subject
New Airbnb Cancellation Policy Changes Body
Hi [first name]!
We're writing to inform you about upcoming changes to Airbnb's cancellation policies (
Subject
OwnerRez Important Update: Breaking Change to SpotRates Endpoint in V2 API Body
Hi [first name]!
We are writing to inform you of a breaking change to the V2 API that will affect the SpotRates endpoint. Starting March 1, 2025, the SpotRates endpoint will require the currency field to be explicitly specified for each rate. Please note that this update primarily affects dynamic pricing i...
Subject
Configuring Per Guest Per Stay Fees on Airbnb Body
Hi [first name]!
I'm reaching out because Airbnb has recently added support for "per guest per stay" fees to their Resort, Management, and Community/Association fees, so there's now a way to charge like this. Quick Summary:
We noticed that you've got one or more additio...
Update
As of October 8, 2025, OwnerRez has added Damage Protection support () for properties with 10 or more bedrooms. Subject
Important Update: Damage Protection Changes for Properties with 10+ Bedrooms Body
Hi [first name]!
Hope you are doing well!
We're re...
Vacation rental owner statements detail income and expenses specific to that property owner, while PM statements focus on the overall health of your property management business's financials, including revenue and expenses collected across multiple properties. And while generating timely monthly Owner Statements is vital, producing optional monthly PM Statements can be just as useful.
Essentially...
Chargebacks occur when a guest disputes a transaction with their bank or credit card company, and the funds are returned to the guest. As a vacation rental business owner, chargebacks can be frustrating and time-consuming, but there are some steps you can take to handle them effectively.
* Chargeback Types and Statistics (#types-statistics)
* Manage a Chargeback (#manage) Chargeback Types...
Hello!
Does anyone know if there’s a way to customise the colour of the blue ‘price’ box that appears once you’ve added dates to the BOOK NOW box please?
If it can be achieved with CSS, I’d dearly love to know the code please, as nothing I’ve tried has worked! I’m on an external website (Squarespace).
I also wonder if it’s possible to remove the ‘see details’ drop down in this same bo...
Hello!
Does anyone know if there’s a way to customise the colour of the blue ‘price’ box that appears once you’ve added dates to the BOOK NOW box please?
If it can be achieved with CSS, I’d dearly love to know the code please. I’m on an external website (Squarespace).
I also wonder if it’s possible to remove the ‘see details’ drop down in this same box, as it doesn’t really add anythin...
Hi Maartje,
It's super helpful when Rezzy can respond in the guest's native language, but you've got to be able to know what she said without having to copy / paste into a third party translation app! We definitely have plans to add translation options in the inbox in the near future.
Sounds like what you're asking for though is a bit more granular in that you'd like to tell Rezzy what lang...
Bri's option works, however it would show a list of all Properties. If you did need it Property by Property you would have to do further filtering.
I think an even better report to run would be the Booking Summary Report.
This can be run for different periods and set to give a count by Departure date across all listings and give you individua...
Hello Bri.
Thank you. As a dedicated anarchist/zagger/go-against-the-flow type, I have a massive aversion to Facebook, who have been proven to do what they do only so they can assimilate, mine and sell data on all of us.
That’s one of the reasons I appreciate these OR forums so much. I’ll go anywhere for a good discussion, as long as it’s not Facebook! 😁
