Good guest communication is essential for a positive guest experience. Clear, timely communication can greatly influence guests' perceptions and affect their reviews. While it is possible that your channel guest has already received your Send Arrival Information to Channel Guest With Contact Information template 5 days prior, many guests still struggle with check-in details. Sending the location and entry details of your property again on the morning of your guests' arrival can ease their anxiety.
Email Template & Trigger
Create an email template by navigating to Settings > Templates > Email tab > click the Create Email Template button > select the "Booking" option. Copy and paste the following values into your new email template.
Name:
Guest Morning of Arrival Information Email Template
From Name:
{MYCOFULL}
From Address:
{MYEMAIL}
To Name:
{CFULL}
To Address:
{CEMAIL}
Subject:
Important details about today's check-in for your {BARR} to {BDEP} stay at {PDISPNAME}
Body:
Hi {CFIRST},
Thank you for choosing {PDISPNAME} for your upcoming {BARR} to {BDEP} stay!
{PDISPNAME} is located at {PADDRUG}.
Check-in is anytime after {BCHECKINSTARTTIME}, {BARRDAY}, {BARR}, and your door lock code is {BDOORCODE}.
Have a wonderful stay and feel free to contact us at {MYPHONE} if you have any concerns!
{MYFIRST}
Email message preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
0 days > Before> Booking arrives > at 9:00 AM
Conditions:
Email Address on File is One of > Has Real Email Address
Pending Status is > No
Payment Status is > One of > Paid in Full
Action:
Guest Morning of Arrival Information Email Template
Channel Template & Trigger
To create a channel template, go to Settings > Templates > Channel tab > click the Create Channel Template button > select the "Booking" option. Copy and paste the following values into your new channel template.
Name:
Guest Morning of Arrival Information Channel Template
Body:
Hi {CFIRST},
Thank you for choosing {PDISPNAME} for your upcoming {BARR} to {BDEP} stay!
Copy and paste the URL below for the location of {PDISPNAME}.
{PADDRUG}
Check-in is anytime after {BCHECKINSTARTTIME}, {BARRDAY}, {BARR}, and your door lock code is {BDOORCODE}.
Have a wonderful stay and feel free to contact us at {MYPHONE} if you have any concerns!
{MYFIRST}
Channel template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
0 days > Before> Booking arrives > at 9:00 AM
Conditions:
Listing Status is > One Of > Airbnb, Booking.com, Vrbo
Pending Status is > No
Payment Status is > One of > Paid in Full
Action:
Guest Morning of Arrival Information Channel Template
SMS Template & Trigger
To create an SMS template, go to Settings > Templates > SMS tab > click the Create SMS Template button > select the "Booking" option. Copy and paste the following values into your new SMS template.
Name:
Guest Morning of Arrival Information SMS Template
To Phone Number:
{CPHONE}
Body:
Hi {CFIRST}, {PDISPNAME} is located at {PADDRUG}. Check-in is anytime after {BCHECKINSTARTTIME}, {BARRDAY}, {BARR}, and your door lock code is {BDOORCODE}. Enjoy! 😁
SMS template preview:
To add a trigger, navigate to Settings > Messaging > Triggers > and click + Create Trigger.
Type:
Scheduled Time
Event:
0 days > Before> Booking arrives > at 9:00 AM
Conditions:
Pending Status is > No
Payment Status is > One of > Paid in Full
Phone Number On File Status is > Yes
Action:
Guest Morning of Arrival Information SMS Template
Variations
Effective guest communication is crucial for your vacation rental business. It impacts your guests' perception of their experience and the reviews they leave, which can make or break your business. Therefore, clear and timely communication with your guests is vital. There is no reason why you cannot employ a combination of 2, or even all 3, of these communication methods to send your Guest Arrival Information to incoming guests.
Consider your guest experience when you've provided a detailed Guest Arrival Information Email Template 5 days before the guest arrives, follow up with a Guest Arrival Information Channel Template a couple of days prior to arrival, and then send an SMS Guest Arrival Information SMS Template the day of arrival that includes the important property location for directions and the door lock code!
There should be no shame in your guest communication game. By using our messaging templates and triggers, that's a guest communication win-win!