May 2025 brought powerful new automation capabilities, including six new Trigger and Tag automations, Google Ads and Tag Manager support, two new Gap Night field codes, and more exciting updates.
* New Features (#new-features)
* Trigger & Tag Conditions Expanded for New Automations (#new-conditions)
* Google Ads and Tag Manager (#google-ads-tags)
* Gap Night Field Codes (#gap-night)...
Destin Breaks () is a boutique management company that has been managing upscale beachfront vacation rentals in Destin, Florida, since 2016. Their ultimate goal is to create an environment where every guest can enjoy the perfect vacation. Can you tell us a little bit about your history?
I bought my first beachfront vacation rental in Destin, FL in 2016. It quickly...
...both practical and actionable. Types of Certified Advisor Badges
Certified Advisors can earn badges in various specialties. Our first available badge is:
Account Setup – Demonstrates expertise in configuring OwnerRez accounts for operational use. This includes property setup, rate and rule configuration, messaging templates, and othe...
Hi All
I'm trying to get around a problem I have with Stripe and the deposit holds. Recently I am getting a large number of security deposit hold fails. I think it is down to 3D secure 2 process that is required by law in Europe.
For example
'StatusFailedReasonTransaction failed with status: requires_actionTypeHoldScheduled For2 days before arrival (currently 14 May 2025)AmountDefault...
...o let them in via a keybox. (We are currently limping along with this and a Twilio texting function but it is not easy to setup and of course requires a confirmed twilio account to make it work.)
2. Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff... in particular...
...ds failing.
They either fail when the guest inputs their details onto the OR page and the guest is left with a permanent ‘processing please wait’ while nothing happens.
Or….
They fail on the 2 factor challenge when the deposit is held.
I’ve got 25 properties running through OR and this seems to cause a failure on 60-70% of my bookings.
It’s driving me nuts.
My latest discussion wi...
Set up for instant booking. Pet fees are working fine on Airbnb, but not being added on Vrbo. $100/pet/stay 2 pet max. On Vrbo, I don't get pet info until I receive Point of Contact and Rental agreement.
Is there a way to make get the Vrbo to include pet fees as specified?
If not what is the best approach for requesting guest fee? (logistically how do you contact request and accept addit...
...how to remove the old PMS connection in Airbnb: by Katie W (/forums/users/347436821) – Apr 22, 2025 2:53 PM (UTC)
Nope. I've done this at least 20 times over the last 24hrs. Nothing doing. Didn't have this problem with Lodgify!
Nope. I've done this at least 20 times over the last 24hrs. Nothing doing. Didn't have this problem with Lodgify! by David V (/forums/users/347473178) – Apr 22, 2025 2:56 PM (UTC)
Is your email still connected to Airbnb via Logdify?
...Since OR has this information on the door lock in OR already it would be nice to have OR notify instead of relying on the hub and the twilio service I have installed to send us a notification.
2. Logs. I do not want an email for every lock open and close. We are 42 properties and what would be hundreds of emails each day. I believe for nearly every integration that is done there are det...
...ur Property Rules settings, while for Airbnb, you can specifically disable them in your Airbnb channel integration settings.
For Vrbo, you would:
1. Enable security deposits in your Property Rules
2. In your Vrbo channel integration settings, check "Schedule a security deposit using OwnerRez property rules"
3. Select "Don't show in Vrbo guest charges. Instead, I have stated the security deposit...
...ully tailored paid search strategy targeting geo-specific terms to drive traffic to travelers showing intent for your area. It ramps spend at peak times and conserves budget during slower months.
2. Dynamic Paid Social and Email Retargeting
Once a traveler views properties on Stay, we retarget them with eye-catching ads and emails featuring the exact properties they viewed on our site. For...
...the same pleasantries and instructions at every interaction, this is not much of a heavy lift for the AI, and most hosts, being lazy like myself, will love it unless it acts badly or erraticly.
2. Will (hopefully) flag large issues before they get bigger. If a water leak, bad HVAC, noise complaint, or other major problem rears its head, reaction time is key -- both to get the issue fixed, but...
...he lease or pay the deposit. Can you determine the language setting on the device they are using? Like AirBnB. Then translate everything automatically? by John M (/forums/users/347454507) – Jul 19, 2025 2:40 PM (UTC)
John, some of our guest forms can be translated by the guest to their preferred language. For more information, see our International Guests (
...hing “doesn’t work” when in fact it just needs to be turned on.
The areas that AI could help me (and OwnerRez) with are (1) report generation so that I can produce reports that are useful for me (2) do things like “send an email to all current guests” or “send a message to any guest who will be staying over on Wednesday,” or otherwise bypasses current OwnerRez limitations.
I expected it t...
...hing “doesn’t work” when in fact it just needs to be turned on.
The areas that AI could help me (and OwnerRez) with are (1) report generation so that I can produce reports that are useful for me (2) do things like “send an email to all current guests” or “send a message to any guest who will be staying over on Wednesday,” or otherwise bypasses current OwnerRez limitations.
I expected it t...
