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So I've been waiting for this to impact our listings on AirBnB, but as of mid-afternoon EST on 10/28/25, I'm still seeing the split fee model on attempting to book my properties at checkout when clicking on 'Price Breakdown' (showing AirBnB Service Fees).

Is anyone else still awaiting this change to rollout as it's now 1 day after it was supposed to be implemented everywhere?

crap this is going to mess up the RENT amount

currently direct bookings I pay credit card processing  and airbnb bookings I pay the host fee etc
I pay my owners Rent less my commissions so if I add a rate adjustment owners will think they are getting more rent but actually that's me adjusting the rate to cover the host fees?

Now I'm going to have to back out the rate adjustment manually so...

Is it best practice to set a higher price in pricelabs and then apply discounts to direct bookings, or to start with direct booking prices in pricelabs and then add surcharges to bookings that come from other channels, or some mix of these two strategies? 

Also, how do you account for different platforms "take" when setting up discounts and surcharges. For example, if Platform A keeps 20% of gue...

First of all, when you have an urgent issue, there’s no phone number to call and no fast email support. Responses often take 48 hours or more — and sometimes they don’t even answer the actual question, or they just say “watch the videos” (there are hundreds of them).

On top of that, new “features” like Rezzi guest messaging are being added, but they charge $10/month per unit for it — while othe...

Several owners have requested a Google Map showing the location of their home and its proximity to nearby ski resorts. We recommend adding this map to the booking page on our website, which is integrated with OwnerRez.  In the example below, it would look great under the booking form. It could be something that we could turn on or off on the Owner Rez widget. 

Example: 

Hi Copper Corral,

Our reservation system operates on a night-based booking model rather than calendar days. A one-day block actually encompasses one night, beginning at check-in time and concluding at checkout the following day. While this appears as two calendar days in the system, it represents a single night's stay.

Blocking individual calendar days would create operational complications...

Hi Nicole!

You should be able to accomplish this by creating custom payment options. To configure this, go to Settings > Payment Methods and click Connect a Payment Method. On the following page, scroll to the bottom of the page and click 'Add Custom Option' under Manual Payments. From there, you can insert instructions on how they can send their payment. Be sure to do this for each custom payme...

Paul's screenshot was just pointing out where you would be able to set the months. If you set the first to "On or after January" you wouldn't be able to put a second for February. There are two configuration options available:

1) Your first would need to be "Arrival Month" is "on" "January". 

2) You can do ranges such as "Arri...

I’m sorry, but I completely disagree with what you said.
The customer support is not good at all, and there’s absolutely no real follow-up with clients.

For example, a few days ago I checked why I wasn’t getting any reservations from Booking.com, and it turned out that Booking.com had deactivated my account, while in OwnerRez it still showed as connected and “working perfectly.”

I’m paying...