Fall into efficiency! 🍂 OwnerRez is treating you to the new Confirm & Pay guest payment form, several Rezzy AI additions, expenses for Blocked-Off Time, and, per usual, so much more. Let's explore!
New Feature
Confirm & Pay Guest Form
Online booking forms streamline reservations, reduce emails, capture guest information, enable instant confirmations, and operate 24/7, allowing guests to book immediately when inspired, not just during business hours. OwnerRez enhanced the hosted website's Confirm & Pay guest form with our October 8th update, providing a modernized booking experience.
Depending on how they arrive at the Confirm & Pay guest form — whether through the Public Booking Link or your hosted website's Book Now form — potential guests will be presented with the improved Confirm & Pay guest form booking experience.
Guests can expand each section (e.g., Contact Information, Travel Insurance) by clicking the + sign to make their choices or enter their information, then save.
Users should note that using the new Confirm & Pay guest form with a PayPal payment method will prevent access to this form for now, even if your other payment options are properly set up. However, OwnerRez has a plan for PayPal users. See our October 20, 2025, Get Ready for the New PayPal with Venmo & Pay Later email blast for more information.
Rezzy AI Beta
Automatic Replies
Rezzy's new ability to reply automatically offers immediate 24/7 guest communication coverage. By answering questions when you're unavailable will only help boost booking rates, improve guest satisfaction, save time on repetitive inquiries, and help you stay competitive in the vacation rental market. You can now set schedules to control when Rezzy replies automatically. You can specify which properties each schedule applies to. You can also choose which answering mode to use by schedule.
On the Rezzy AI Overview tab > Settings section, you'll see the Default Schedule. You can add additional schedules by clicking the + Add Schedule button.
The Rezzy AI Schedule allows you to create a schedule with options for days of the week or specific dates, date ranges, messaging mode, escalation behavior, conversation-ending methods, and settings for signature, language, and property.
Clearly, there are many options to consider here, but let's assume you know you'll be unavailable on Friday afternoons, and you can set Rezzy to respond to guest questions accordingly.
Want Rezzy to respond to guests over the weekend automatically? You can do that by creating a weekend schedule.
Here's an example of scheduling Rezzy to respond to questions over the Thanksgiving holiday.
For more information, see our Scheduled Responses support article.
Guest Sentiment
Understanding guest experiences enables you to personalize service, address concerns proactively, build stronger relationships, and convert satisfied guests into repeat guests—ultimately enhancing reviews, referrals, and revenue for your vacation rental business. As part of our October 8th release, Rezzy AI now intelligently analyzes your guest communications and user-inputted notes over time to detect and summarize your guests' experiences for bookings made after September 1, 2025.
These summaries, which include an overall score (e.g., Positive, Negative, Angry, or Neutral), are displayed directly in the Unified Inbox guest information panel, as well as in the specific Booking Overview > General Info > Guest Experience section, providing you with quick insights into each guest's experience.
Here's an example of the Guest Experience summary and score displayed in the Unified Inbox guest information panel.
The Guest Experience summary and score are also shown in the specific Booking Overview > General Info > Guest Experience section, with a History available when hovered over.
Tasks Additions
Since Rezzy's debut, she has been able to analyze guest messages for any guest requests, issues, or needs to create trackable tasks, which becomes your and your team's in-app to-do list. As of the October 1st release, OwnerRez has enhanced Rezzy AI Tasks by introducing new task capabilities.
These new Rezzy AI task features are:
🔧 Manual task assignments - Assign tasks directly to yourself or any team access staff members, giving explicit control over task delegation and workload distribution.
🔔 New task notifications - Receive real-time alerts when tasks are created, assigned, or updated, ensuring your team stays informed and responsive.
🧩 New task resolution options - New and updated resolution status types with more precise terminology to better reflect how tasks are resolved.
🎨 Enhanced Unified Inbox task design - Redesigned task interface for improved clarity and usability, making it easier to view, manage, and prioritize tasks at a glance.
Get started with Rezzy AI today by requesting access to the Rezzy AI, reading our Rezzy AI Setup & Configuration support article, and letting Rezzy handle your busywork.
More Rezzy features are coming in November! Rezzy is also nearing her emergence from beta to be available to all before the end of the year!
Blocked-off Time Expenses
Recording expenses for blocked-off times (e.g., owner stays, maintenance) ensures accurate property cost tracking, reveals true profitability per booking cycle, and helps calculate total operational costs. OwnerRez introduced the ability to add and associate specific expenses with blocked-off times in our October 15th update, enabling PMs to track blocked-off time expenses on their PM Statements.
When expenses are added to blocked-off times.
The recorded blocked-off time expense is included on the PM Statement.
Enhancements
Offline Surcharges
Transparent disclosure of any offline surcharges, stay-collected fees, or third-party charges is essential for maintaining clear and accurate communication with guests. With our October 15th release, OwnerRez added Offline Surcharges, if enabled, to the Confirm & Pay online guest booking forms.
When guests complete their booking with the Confirm & Pay guest form, any configured offline surcharges appear at the bottom of the form.
Damage Protection
OwnerRez's optional Damage Protection premium feature shifts some financial risk from hosts to guests, covering accidental property damage without relying exclusively on security deposits. OwnerRez's optional Damage Protection once again supports large properties (10+ bedrooms) and now offers support for mutually blocked properties as well, with our October 8th release.
For mutually blocked properties, depending on the Damage Protection level selected, a flat rate will be charged for each booking for each physically separate property or unit that is part of the same mutually blocked property.
Learn more about covering your properties from accidental guest damage with OwnerRez's Damage Protection premium feature today.
PMv1 Historical Migration
Property managers need access to their historical data to accurately report rental income, track deductible expenses, and maximize legitimate deductions for tax reporting purposes. With our October 22nd release, OwnerRez has migrated PMv1 booking expense data and owner and PM statements to PMv2 user accounts, allowing PMs to access their historical data for data collection and tax preparation.
When PMs access their PMv1 owner and/or PM statements generated before their PMv2 upgrade, they can click on the Download dropdown list to select either the original PDF or Excel files.
Are you starting to manage properties for others? Explore the OwnerRez Property Management premium feature.
Automatic 5-star Host Reviews
Configuring automatic 5-star host reviews provides consistent feedback, encourages guests to leave positive reviews, improves your listing's visibility and ranking, and saves time while maintaining high ratings that attract bookings.
OwnerRez enhanced the automatic 5-star host review process (Reviews > Host Reviews > Automatic 5-star Reviews) in our October 29th release, introducing a more intuitive interface.Similarly, turning off automatic 5-star host reviews is just as straightforward.
Quick Quote Listing Source
Attributing quotes to specific sources, including referrals, shows which listing channels generate the most bookings. You can attribute or include a Listing Source in the Quick Quote tool.
Not only is this option helpful for exposing high-performing referrals and booking sources, but it also allows for any channel-specific discounts or surcharges to be automatically applied to that quote, reducing the need to apply them manually later.
Scheduled Triggers
Scheduled triggers send messages at predetermined times based on booking events. OwnerRez enhanced the scheduled triggers interface to clarify timing options with the October 15th release. Instead of showing the scheduled trigger event on a single somewhat confusing line, scheduled triggers are now split into two lines: one to select whether to configure the trigger to run after, before, or on the day of the booking event, and a second line for configuring the trigger's timing.
Let's review how scheduled triggers appeared before this change.
After this release, scheduled triggers are now split into two lines for improved clarity.
There should never be any shame in your guest messaging game. Check out all of OwnerRez's Messaging options.
Limited Access Staff Users
Granting Limited Access used to allow Staff Members to view and edit Bookings (including financials), compose property-specific Inbox messages, and have access to some limited Tools menu options. Now, with our October 1st release, Limited Access Staff users can create or manage quotes too!
Door Lock Field Codes
Using OwnerRez field codes in messaging templates enables users to enhance guest communication, making each message appear personalized for every guest. However, we observed that when the {BDOORCODE}, {BDOORCODETABLE}, or {BDOORCODELIST} door code field codes were used for properties with multiple locks using the same door code, the message template displayed each door code (perhaps multiple times), which appeared unprofessional and somewhat confusing to guests.
With our October 1st release, if any combination of the {BDOORCODE}, {BDOORCODETABLE}, or {BDOORCODELIST} door code fields for properties with multiple locks using the same door lock code is used in a message template, the door codes will be transformed to display each unique code only once. This change prevents duplicate (or triplicate) codes from appearing in message templates.
Check out all of OwnerRez's door lock integrations.
PMv2 Escrow Expenses Other Column
Tracking PM escrow expenses by booking enables accurate profit analysis, transparent owner reporting, identifies cost overruns, streamlines tax prep, and optimizes pricing strategies based on actual costs.
With our October 29th release, OwnerRez added a separate 'Other' column for escrow expenses within the individual booking PM tab breakdown section, which includes a hover tooltip with help text.
Additionally, escrow expenses are displayed on the individual booking Expenses tab.
Previously, these escrow expenses paid from PM escrow accounts were incorrectly included in the PM remittance amount. This release offers a more accurate expense snapshot for property managers.
Discount Categories
Categories can help organize and identify discount and surcharge adjustments, streamline financial reporting, identify strategies driving bookings, and analyze how discounts and surcharges affect revenue and occupancy. Following our August 27th Simplified Discounts & Surcharges release, OwnerRez added Categories to all Standard (except Rate Adjustment Discounts), Supplemental, and Advanced Discounts with our October 8th release, allowing you to analyze profitability more easily and understand which adjustments have the most significant impact on your revenue.
Standard Rate Adjustment Surcharge
Following the release of our Simplified Discounts & Surcharges on August 27th, we recognized that Standard Rate Adjustment Surcharges could be enhanced to better serve their original purpose. With our October 1st release, OwnerRez revised the Standard Rate Adjustment Surcharges to be categorized as Rent and automatically inherit taxability from your configured rent pricing preferences. We've removed the category selector and taxability toggle from the rate adjustment edit screen for a more streamlined experience.
Let's review the changes made to Standard Rate Adjustment Surcharges.
✅ All Standard Rate Adjustment Surcharges are automatically taxable, because rent taxability should be based on pricing preferences instead.
Learn more by reading our Rate Adjustment Fee support article.
As OwnerRez continues design updates, we have updated the design of all in-app grids. A little less green helps draw your attention to the content of the rows and columns. Here is the Tags grid as an example:
More design updates and changes are coming soon!
Tweaks
October 1st Release with 2 Tweaks
Enable Guest Form Browser Autofill Functionality. To enhance the guest user experience, OwnerRez has enabled guest form browser autofill functionality, allowing browsers to suggest previously entered information.
Improve Review Placeholder Text to be Guest/Host Specific and Update Review Summary Validation Message. The placeholder text for reviews identified guests and hosts in a vague manner, and the validation message for the review summary field was unhelpful. Now, when writing reviews, hosts and guests see different placeholder text tailored to their perspectives. We have also improved the validation message when a review body is required, making it more transparent what information is needed.
October 8th Release with 2 Tweaks
Enhance the Display of Review Ratings When There are Only Per-category Ratings and No Overall Ratings. OwnerRez has improved the display of review ratings by now calculating the overall rating based on reviews that include only per-category ratings.
Update the Booking Overview Inbox Link to Direct to the Unified Inbox “All Mail” View. OwnerRez has updated the specific Booking Overview Inbox link to direct users to the booking guest's Unified Inbox messages in the “All Mail” View.
October 15th Release with 1 Tweak
Improve Google Tag Manager Support for Widgets. Previously, OwnerRez widgets couldn't connect to Google Analytics when only Google Tag Manager (GTM) was installed on the main website. To address this, we have enhanced Google Tag Manager support for widgets, allowing them to retrieve client and session IDs from Google cookies when GTM is used.
October 22nd Release with 3 Tweaks
Rename Charge Categories to Income Categories. To better reflect its purpose as a categorization of income rather than charges, OwnerRez has renamed Charge Categories to Income Categories. This change impacts surcharges, statement views, and formulas throughout the PM premium feature.
Increase Hosted Website CSS Character Limits. To provide more flexibility to customize OwnerRez hosted websites, we've doubled the maximum allowed CSS length from 16,000 to 32,000 characters.
Replace Pending Refunds Insurance Detail Report Status to Credits When Damage Protection is Cancelled or Removed. For clarification, OwnerRez has replaced the Insurance Detail Report Status Pending Refunds with Credits when damage protection is cancelled or removed.
October 29th Release with 1 Tweak
Extract and Display the Specific Booking.com Error Message Instead of Showing Generic Error. With our October 29th release, OwnerRez extracts and displays more details from Booking.com error messages, giving users the opportunity to troubleshoot on their own.
Bug Fixes
October 1st Release with 10 Bug Fixes
Correct Booking.com Listing Quality Analyzer Warning. Properties with non-taxable discounts linked to Booking.com (BDC) only received Listing Quality Analyzer (LQA) warnings that mistakenly mentioned Vrbo. We have fixed this glitch to ensure that LQA warnings only display the correct associated channel integration.
Correct Google Vacation Rentals Listing Quality Analyzer Errors. The Listing Quality Analyzer (LQA) did not accurately detect or display Google Vacation Rentals (GVR) listing site exclusions for taxes and surcharges, resulting in erroneous warnings or errors. OwnerRez has corrected the LQA to detect GVR listing site exclusions accurately and will now only display applicable warnings or errors.
Ensure Google Vacation Rentals Listing Content is Generated Properly. Listing content for properties with fewer than eight valid photos was not properly sent to Google Vacation Rentals (GVR), and there were no Listing Quality Analyzer (LQA) warnings about the invalid photos. We fixed this bug to ensure listing content is sent to GVR even if the property has fewer than eight photos, and added proper LQA warnings.
Ensure Payment Reminder Emails are Sent at Appropriate Intervals. Some payment reminder emails were being sent multiple times a day due to rounding issues when calculating the days before the second payment. OwnerRez corrected this glitch by fixing the calculation to ensure reminders are only sent once at the appropriate intervals (10 days, 5 days, and on the day of the second payment).
Ensure Stay Dates are Included on Payment Receipts. Booking stay dates were erroneously omitted on some payment receipts. We resolved this issue to ensure that booking stay dates are included on payment receipts.
Fix Booking List View Cancel/Delete Button. Due to a code regression, the Cancel/Delete button in the Booking List view did not function correctly when bookings were selected. OwnerRez fixed this bug, and the Cancel/Delete button in the Booking List view now functions correctly.
Fix Statement View Custom Formula Issues. The PM statement view custom formulas did not properly detect errors when variables were added in the incorrect format, along with other minor issues, resulting in problems in the owner statement columns. We corrected these glitches to detect when variables are added in the incorrect format and fixed other minor issues to ensure that statement view custom formulas are accurate.
Prevent Sending Airbnb Message Update Notifications for Unchanged Message Content. Although the message content remained unchanged, some Airbnb message update notifications were sent in error. OwnerRez fixed this bug to prevent sending Airbnb message update notifications for unchanged message content.
Prevent Unnecessary Margin Space When Printing Reports. Some users found that printing specific report layouts created extra margin whitespace that cut off columns. We resolved this issue to ensure that reports are printed correctly.
Limit Security Deposit Reminder Emails to be Sent Once per Day. OwnerRez discovered that security deposit reminder emails could potentially be sent every hour. To prevent this, we have limited security deposit reminder emails to be sent only once per day.
October 8th Release with 10 Bug Fixes
Correct Spacing Issue on the Channel Integration Property Tab when No Properties are Listed. When no properties were listed on the Channel Integration Property tab, the text spacing was incorrect. We corrected this glitch so that text spacing on the Channel Integration Property tab is correct, regardless of whether properties are listed or not.
Ensure Channel Review Submission Errors are Displayed Correctly. Some channel review submission errors were not displayed correctly to users. OwnerRez resolved this issue, and channel review submission errors will be displayed correctly.
Ensure Triggers Run for Vrbo Request-to-Book Bookings. Configured triggers with a condition for 'Pending Status is Yes' did not always run as expected for Vrbo Request-to-Book (RTB) bookings. We corrected this glitch so that triggers will run correctly for Vrbo RTB bookings.
Ensure Unified Inbox Handles Attachments and Displays Messages Correctly. Sometimes, Unified Inbox messages would disappear from the inbox when sending an attachment right after sending an SMS message. OwnerRez fixed this bug to ensure that the Unified Inbox handles and displays attachments and messages correctly.
Fix Error when Calculating Property Latitude and Longitude from the Address. Occasionally, users encountered errors when calculating the property's latitude and longitude coordinates from the property address. We corrected this glitch so that property latitude and longitude coordinates are calculated correctly.
Fix In-app Surcharge Icons and Adjust Button Spacing. Some in-app surcharge icons and vertically aligned button formatting were incorrect. OwnerRez fixed these bugs to ensure that the in-app surcharge icons button formatting is correct.
Fix PMv1 Owner Statement "In Period" Column Percentage Display. PMv1 "In Period" columns incorrectly displayed decimal values followed by the % character instead of the correct percentages. We corrected this glitch so that PMv1 "In Period" columns display the correct percentages.
Prevent Displaying Unrelated Files when Generating Owner Statements. Sometimes, unrelated files were inadvertently attached to Owner Statements during the generation process. OwnerRez resolved this issue to ensure that unrelated files are not attached to Owner Statements.
Prevent Scheduled Triggers with Retries from Running Outside of the Configured Time Range. Some scheduled triggers with retries configured incorrectly ran outside of the specified time frame. We fixed this bug so that scheduled triggers with retries configured run within the specified time frame only.
Prevent WordPress Plugin from Adding Extra Spaces to Headlines. Extra spaces were inadvertently added to website headlines for sites using the WordPress Plugin. OwnerRez resolved this issue to ensure that website headlines for sites using the WordPress Plugin are displayed correctly.
October 15th Release with 13 Bug Fixes
Alphabetize Quick Quote Listing Source List. The listing sites in the Quick Quote dropdown list were not in alphabetical order or grouped consistently. We corrected this glitch to improve the Quick Quote dropdown list by alphabetizing and grouping listing sites, making it easier to find the desired listing site.
Correct Accommodations Page Row Spacing. The row spacing on the Change Accommodations page was incorrect. OwnerRez fixed this bug to ensure that row spacing on the Change Accommodations page is correct.
Ensure Channel Integration Rate Adjustments are Added to Airbnb Quotes. Rate adjustments added to the Airbnb channel integration were not correctly applied to quotes. We corrected this glitch, and any rate adjustments added to the Airbnb channel integration are now correctly applied to quotes.
Ensure Confirm & Pay Guest Forms are Directed to the Correct Payment Method. Guests were inadvertently directed to the new Confirm & Pay guest form despite incorrect payment method configuration. OwnerRez resolved this issue so that guests are directed to the new Confirm & Pay guest form if the correct payment method is configured.
Ensure Quote and Inquiry Page Links Direct to Unified Inbox "All Mail" View. The Quote and Inquiry Inbox links inadvertently directed users to the default Unified Inbox view instead of the correct All Mail view. We corrected this glitch so that Quote and Inquiry Inbox links are directed to the correct Unified Inbox > All Mail view.
Ensure VRP and Other Payment Methods Properly Handle Refunds. Some refunds could not be processed correctly after the payment was captured for certain payment methods, particularly VRP. OwnerRez fixed this bug to allow the successful processing of refunds for previously captured payments.
Fix Confirm & Pay Guest Form Missing Payment Information for Properties Without Payment Methods. Quote payment information was missing from the Confirm & Pay guest form for properties without any payment methods set up. We resolved this issue so that the Confirm & Pay guest form displays all rates, payment due dates, security deposit details, and other relevant information, even if property payment methods aren't configured.
Fix Listing Quality Analyzer Error for Airbnb Properties with Invalid Lead Times. Airbnb properties with invalid lead times caused Listing Quality Analyzer (LQA) errors. OwnerRez fixed this bug to ensure the correct LQA warning message now appears.
Fix Rates Page Borders. The Rate Calendar's $0 nightly rates borders were too faint and hard to see, so we added a subtle border to make them more visible.
Fix Trigger Forecast Time Zone Inconsistencies. Properties in different time zones than the account displayed incorrect trigger forecast run times. We fixed this glitch so that the trigger forecast run date column always uses the account's time zone to match the status column.
Improve Owner Statement Filtering. Owner Statement filtering did not function properly for users who had owners with only one owner statement. OwnerRez has improved the Owner Statement filter to correctly handle all statement options for both single and multiple statement owners.
Prevent Hiding the Channel Integrations > Properties tab > Actions Dropdown List. The Channel Integrations > Properties tab > Actions dropdown list was hidden and difficult to use. We corrected this glitch by ensuring the dropdown list no longer gets hidden.
Remove "Arrival Days from Now" Condition from Length of Stay Discounts. Since Airbnb does not support the "Arrival Days from Now" condition for Length of Stay discounts, that condition has been removed from the Standard Length of Stay discounts.
Remove Custom Listing Source Text from Confirm & Pay Guest Form. When Custom Listing Sources were selected, the text "Thanks for finding us on Unknown" was inadvertently displayed on the new Confirm & Pay guest form. We resolved this issue by removing that text for Custom Listing Sources, and the welcome text will only appear for standard listing sites.
Remove iCals when Deleting a Property. iCal imports were not consistently removed when their associated properties were deleted, resulting in "Not Found" errors when attempting to access them. OwnerRez fixed this bug to ensure that iCal imports are properly deleted when a property is deleted.
October 22nd Release with 18 Bug Fixes
Allow Quick Quotes when No Listing Source is Selected. Due to a code regression, some quick quotes were unintentionally blocked when no listing source was selected. We fixed this glitch to enable quick quotes regardless of listing source selection.
Correct Door Lock Integration Errors. Due to a code regression, errors occasionally occurred during the integration of door lock connections. OwnerRez resolved these issues to ensure that door lock integration connections function correctly.
Correct Misalignment of Task Lines. Individual Task boundary outlines were misaligned, so we fixed those.
Correct Property Rooms Dropdown List. The property room dropdown lists Private and Public options incorrectly, rather than the correct Private and Shared options. We fixed this bug to correctly display Private and Shared in the property room dropdown lists.
Correct Tag Automation Discounts, Optional Surcharges, Door Code Status, and Guest Review Status Conditions. Some tag automation conditions (e.g., discounts, optional surcharges, door code statuses, and guest review statuses) were unavailable for selection. OwnerRez resolved this issue, ensuring that all tag automation conditions are now available for selection.
Ensure Cancellation Policies are Displayed on the Confirm & Pay Guest Form on Mobile Devices. Cancellation policies were not always displayed as expected on the Confirm & Pay guest form on mobile devices. We corrected this glitch to ensure that cancellation policies are always properly displayed on the Confirm & Pay guest form on mobile devices.
Ensure Discount Codes are Displayed When Applied on the Confirm & Pay Guest Form. Even when correctly applied, some discount codes were not properly displayed on the Confirm & Pay guest form. OwnerRez resolved this issue so that applied discount codes are appropriately displayed on the Confirm & Pay guest form.
Ensure Guest Form Theming Settings are Shown as Configured. Configured guest form theming settings were not always correctly honored, resulting in missing cancellation policies and other issues. We fixed this bug, ensuring that any configured guest form theming settings are correctly honored.
Ensure Guests are Redirected to Configured "Redirect After Booking URL" After Confirm & Pay Guest Form Completion. Guests were not consistently redirected to the "Redirect After Booking URL" configured after completing the Confirm & Pay guest form as expected. OwnerRez resolved this issue so that guests are consistently redirected to the "Redirect After Booking URL" configured after completing the Confirm & Pay guest form as expected.
Ensure Listing Quality Analyzer Evaluates Length of Stay Discounts Correctly. Following the release of the Standard Length of Stay (LOS) discounts, the Listing Quality Analyzer (LQA) incorrectly evaluated LOS discounts. We fixed this bug to ensure that the LQA correctly evaluates LOS discounts.
Fix iOS 26 Sidebar Scrolling. Users were unable to use the sidebar scrolling feature on iPads running iOS 26. OwnerRez corrected this glitch so that the sidebar now properly scrolls independently on iPads running iOS 26.
Fix Owner Statement Custom Formula Calculations. When custom formulas included both regular charge categories and discount categories, the custom formula calculations were incorrect on Owner statements. We have fixed this bug so that owner statement custom formulas that include both regular charge categories and discount categories are calculated correctly.
Fix PM Owners Apply To Button Alignment. The PM Owners Apply To button was misaligned, so we corrected the alignment.
Fix Property Tags Styling. Property tags set with the color black were unreadable because the tag text was also black on the ribbon calendar. OwnerRez resolved this issue to ensure proper contrast on different tag backgrounds.
Hide Confirm & Pay Guest Form Discount Code Field when No Discounts are Available. Although no discount codes were available for a property, the discount code field was sometimes inadvertently displayed on the Confirm & Pay guest form. We fixed this bug to hide the Confirm & Pay guest form discount code field when no discount codes are available.
Improve Vrbo Error Handling. Occasionally, Vrbo property errors occurred when unexpected information was returned from Vrbo. We've improved our Vrbo error handling to prevent these property errors.
Prevent Booking.com Layout Update Failures. Sometimes, Booking.com (BDC) Private Beta channel integration listing content failures occurred after reordering photos. OwnerRez fixed this bug to prevent BDC Private Beta channel integration listing content failures after photo reordering.
October 29th Release with 7 Bug Fixes
Clicking the Messages Link From the Guest Timeline Now Shows All Messages From the Guest, not just those in the Inbox. The guest timeline Inbox link did not direct users to the Unified Inbox view that included all messages from that specific guest. We corrected this glitch so that the guest timeline Inbox link now includes the "all" parameter, allowing users to view all messages for the guest.
Fix Bookings Not Being Created with the Correct PMv2 Status in Some Cases. Some bookings were inadvertently created without the configured PMv2 statuses. OwnerRez fixed this bug to ensure all bookings are created with the correct PMv2 statuses, if applicable.
Fix Validation on Latitude and Longitude for Users in Locales that use Commas for Decimal Separators. Properties in locales using commas as decimal separators experienced location validation failures. We corrected this glitch to properly handle location coordinates regardless of property locale by ensuring consistent formatting.
Improve Trigger Timing Checks for Bookings and Blocked-off Time Triggers. We found that scheduled triggers for booked and blocked events were not consistently checked for timing, resulting in some triggers failing to send message templates correctly. OwnerRez resolved this issue to improve scheduled trigger timing checks for booked and blocked events, ensuring that message templates are sent correctly.
Restore for PMv1 Users Where Transaction Fees are Properly Kept as Commission when "Exclude payment and refund fees from owner expenses" Setting is Enabled. We encountered a code regression where PMv1 users experienced a transaction fee commission setting that was not honored as set. We fixed this bug by restoring the previous behavior for PMv1 users, where transaction fees are properly kept as commission when the "Exclude payment and refund fees from owner expenses" setting is enabled.
Tag Imports Now Match Exactly by Name Instead of Partial Matching. Occasionally, booking imports incorrectly included partially matched tags. OwnerRez resolved this issue by requiring tags to match precisely by name during booking imports, preventing incorrect tags from being applied when names partially match.
Viewing a Quote's Booking Form No Longer Crashes when No Payment Method is Configured. Accounts with no payment method configured encountered unhelpful error messages on the Confirm & Pay guest form. We fixed this bug to ensure that accounts with no payment method configured receive more appropriate error messages on the Confirm & Pay guest form.