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  • Blog

    Meet Cathie Harrison, owner of My Galveston Getaway. () What started as a personal investment in 2004 has grown into a thriving vacation rental business with 80 properties across Galveston Island. With a background in logistics and a love for the island she now calls home, Cathie has built a company focused on strong partnerships, exceptional service, and creati...
  • Blog

    Meet Lori Taylor, founder of AZ Desert Vacations, () a woman-owned and women-run vacation rental management company based in Arizona. Launched in 2020, the business quickly grew from managing a few personal properties to overseeing more than 50 homes across Arizona and Belize. With a background in mortgage lending and a hands-on approach, Lori has grown the business...
  • Blog

    ...hort-term rental outlook, rising last-minute bookings, and a lawsuit against Airbnb in Los Angeles. Plus, Booking.com's removal of illegal listings in Spain. Let's dive in.

    Skift's State of Travel 2025 report predicts strong growth for short-term rentals, () with bookings expected to surpass hotels in key markets. Social co...

  • Blog

    ...forts to cut food waste in rentals, and European hotels challenging Airbnb's over-tourism claims.

    The Dearborn City Council approved new short-term rental regulations set to take effect January 1, 2026. () The ordinance prohibits short-term rentals in single-family residential neighborhoods. A city...

  • Blog

    ...ottageStays started, like so many great things, with a mix of passion, necessity, and just a touch of frustration. My journey here has been anything but traditional!
    What is your background?

    I've worn many hats in my life: municipal administration, tech (working on property tax software), farming, bookkeeping, and full-time mom life. W...

  • Blog

    ...in Beverly Hills and Summit County. Plus, a fun new Smurfs-themed experience in Belgium. Let's dive in.

    Airbnb announced changes to its cancellation policies that will take effect on October 1st, 2025. () All standard policies for stays under...

  • Blog

    Anne, can you clarify how positions will work with the new Surcharges/Discounts then? by Alece (/forums/users/347386462) – Sep 3, 2025 2:28 PM (UTC)

    Alece, I don't believe there was any change to how positions work in this release. Discounts/Surcharges continue to work as before by letting you arrange the line items in the  charges (/support/articles/changing-the-charges-for-a-quote)  grid....

  • Guides

    ...e cardholder information securely. In simpler terms, PCI DSS is the standard, while PCI compliance reflects your data security processes that adhere to that standard. How Does the Payment Card Industry Data Security Standard (PCI DSS) Affect My Short-term Vacation Rental Business?

    Your guests' credit card data is the mai...

  • Forums

    Hi All, I have had all of my listings on Google Vacation Rentals for many months, but only recently got 2 bookings through that platform for the same listing.

    For whatever reason, both bookings have been flagged by Stripe as being fraudulent credit card transactions. I have never had this happen before with any other platform, and I'm wondering if it has something to do with GVR, or if anyone e...

  • Forums

    ...from the ownerrez property set, (It would be really cool if up to four photos could be used, based on dates, pre-set in the widget setting so they automatically change based on the time of year)

    2) a headline

    3) a secondary or 'tag line'

    4) the inquiry form consisting of Arrival/Departure/Guests/Search

    Please see the sample image.

    Of course, the chat widget shown in the sample...

  • Forums

    The fine print is always fun:

    - Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).

    Anyone knew about that?  Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature".

  • Forums

    The fine print is always fun:

    - Airbnb collects an additional 2% service fee on all bookings of listings with a SuperStrict cancellation policy (under either fee option above).

    Anyone knew about that?  Those of us being "super strict" and expecting the guest to be insure their own vacation are charged a higher fee in this new "feature". by SBF VR (/forums/users/347369157) – Aug 28, 2025 7...

  • Forums

    ...ust the total appropriately... Ideally OR would know what that day's pricing was on this booking and use that but...lets say they want to remove that day and now instead of it being 333.33 it is only 200.00 the new total is $800.00.   If they wanted to add a day the same would hold true... the original $1000 would stay intact and the new rate would just add the current spot rate of $200. for a new...
  • Forums

    ...ion>Sports & Adventure Activities show up on my Airbnb listing under onsite Amenities: bowling alley, climbing wall, hockey rink, laser tag, mini golf, and skate ramp.

    I recently received a couple 2-star reviews before catching this issue. I had assumed these would be passed to Airbnb as nearby attractions (if Airbnb had a field for that) since they are in the Location menu, but perhaps I was wr...

  • Forums

    ..."daily itemized receipts" to file travel vouchers after their trips are over.  Please make a feature where their bills are sent to QuickBooks with each night having a separate line.  

    1 Aug - $100
    2 Aug - $100
    3 Aug - $100

    I need it to look like the above and not like the below.

    1-3 Aug - $300

    I currently do this manually in QuickBooks each month for my government employee guests. I wou...

  • Guides

    ...ate messy and confusing entries
    * Creates the possibility of paying taxes on income that could potentially be refunded at a later date

    Examples:

    * Pre-paid Bookings
    Let's say a guest sends you $2,000 in mid-November for a stay scheduled in January. Using the cash basis accounting method, that money shows up as November revenue even though the stay has not happened. When reviewing reports, Nov...

  • Forums

    ...erty in another location handled by another cleaner.

    Triggers would be ideal. It would also be great to run a report grouped by tag to plan in advance.

     

    Turns this month

    Group | 8/11/2025 | 8/12/2025 | ... 

    Lake Properties | 2 | 3 | ... 

    Mountain Properties | 1 | 0 | ...

     

    Thanks so much!

  • Forums

    Is there anyone in the UK that is successfully using Stripe as their payment processor? We are having an issue with 2 factor authentication which started suddenly about 6 weeks ago and means all direct bookings via OwnerRez now fail. It would be good to discuss it with someone who hasn't got the problem.

    Thanks

  • Forums

    ...ons (and now thumbs up and down) are tiny and close together.  It's too easy to accidentally hit send instead of edit....  Could there be a confirmation before sending? by Jenny O (/forums/users/347422758) – Aug 14, 2025 2:57 PM (UTC)

    I wanted to second all of these suggestions and also provide a screenshot from my iPhone. This illustrates how small these icons are.

    An extra line feed bet...

  • Forums

    ...orried about her making mistakes, we can put a signature saying she's an AI, or we can select draft only, then choose what to send. Having an automation without automation seems redundant.

     

    #2 Feature in inbox to use Rezzy to spell and grammar check what you wrote. This would definitely give hosts motivation to make the switch and pay for this service.

     

    #3 Ability to use Rezzy whe...