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  • Blog

    This week's Industry News highlights a key zoning decision in Maui, Airbnb's latest global Community Fund recipients, Faraday Future's robotics deployment in vacation rentals, AirDNA's 2026 investor outlook, and a new STR ordinance in Evanston, Illinois. Let's dive in.

    In continued coverage of Maui County's vacation rental phase-out, previously reported in Industry News on June 6th (/blog/global...

  • Blog

    Episode six of Walk 'n Talk: The Business Behind Vacation Rentals () is now available!

    Hosted by OwnerRez co-founders Paul Waldschmidt and Chris Hynes, the podcast features honest, behind-the-scenes conversations about growth and what it really looks like to build and scale a software company. Inspired by years of candid discussions, each episode offers a raw look at how...

  • Core Concepts » Overview

    OwnerRez makes beautifully fast and flexible vacation rental software that covers guest and booking workflows, accounting and financial details, reporting, channel integration, website hosting, and much more.

    This video provides a high-level walk-through of how OwnerRez looks across all its menus and features. It doesn't dive deep into each area - that would take hours of video - but this will gi...

  • Forums

    New field codes were recently created that can be inserted in the body of a template of a message to a guest that show the rate for each night of a quote or booking.

    But that still leaves me unable to view and change each night's rate in Charges of a quote or booking.

    This is such a basic fundamental need, it's not really even a feature. Why is it still not provided? The rate for each night...

  • Blog

    February brought some big updates to streamline your hosting. 🚀 We've redesigned the Booking Overview tab and header, overhauled Airbnb channel onboarding, added channel exclusions for property photos, and added the ability to have more than one custom payment method per property. Plus, powerful new messaging tools, including: Broadcast, the ability for Scheduled Triggers to fire at 15-minute inte...
  • Blog

    Meet Betsy Modglin, the force behind Pine Manor Estates. () After launching her first short-term rental in Gulfport, Mississippi, Betsy organically grew her business into a full-service property management company rooted in hospitality. With OwnerRez as the backbone of her operations, she combines her background in hospitality, guest experience, and marketing to create me...
  • Blog

    This week's roundup covers Airbnb's global rollout of Reserve Now, Pay Later, a new World Cup host incentive, Vrbo's new optional weather guarantee, Airbnb's strong Q4 performance, and an Arizona bill that could expand local authority over short-term rentals. Let's dive in.

    Airbnb announced that its Reserve Now, Pay Later option is now available worldwide for eligible listings. (

  • Blog

    We're excited to share some great news for OwnerRez users listing on Hopper. Listings that are live on Hopper may now also appear on Capital One Travel, giving your properties access to even more travelers and added visibility through one of the largest travel platforms available today. What does this mean?

    Capital One Travel is powered by Hopper's underlying booking technology. With this recent...

  • Blog

    Episode seven of Walk 'n Talk: The Business Behind Vacation Rentals () podcast is live!

    Inspired by their weekly walks, Paul Waldschmidt and Chris Hynes, co-founders of OwnerRez, created the Walk 'n Talk podcast to give everyone a peek into the challenging conversations that have shaped OwnerRez over the years. Whether you're a host, manager, entrepreneur, or just curiou...

  • Blog

    This week, we're highlighting Daniel and Dave, the brothers behind Fun Coast Rentals () . After purchasing their first short-term rental in New Smyrna Beach, they immersed themselves in the vacation rental industry and learned the business firsthand. In just five years, they've grown to manage 23 rentals through a hands-on, owner-focused approach, with OwnerRez supp...
  • Channel Management » Channel Integrations » Vrbo

    This article provides a list of common questions and answers for the Vrbo () channel integration that are not covered elsewhere. This article assumes you have already connected the Vrbo channel integration ()...
  • Channel Management » Channel Integrations » Airbnb

    This article provides a list of common questions and answers for the Airbnb channel () integration that are not covered elsewhere. This article assumes you have already connected the Airbnb channel integration ()...
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    If a guest checks out of the booking process without making an immediate payment (via credit card or PayPal), the booking will be created in a pending status. This means the time is blocked, but there is a deadline for receiving the payment. Also, see the How can I ensure that door codes will not be sent to guests for last-minute pending bookings? (
  • Messaging » Template and Trigger Library

    OwnerRez's templates and triggers automate communication in your vacation rental business, reducing errors and improving efficiency. Personalize guest messages or notify third parties effortlessly!

    Understanding how to set up triggers can be challenging. To help you get started, we've created a library of template and trigger examples for common scenarios during each booking stage.

    Each support...

  • Getting Started » Setting Up Your Account

    OwnerRez offers many options and settings to help automate your short-term rental business. However, before you can do that, you need to set up your properties, settings, and business rules.

    Complete the following steps before initiating any listing channel integration connections (e.g., Airbnb, Vrbo). The fastest and most effective way to set up your account is to follow the steps below systemat...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    Guests may extend or change their stays due to weather delays, travel disruptions, a desire to stay longer, remote work flexibility, or special events in the area. However, the process for extending or changing the dates can vary depending on how you received the booking. This support article covers the three steps required to extend a stay: changing the dates, changing the charges, and collecting...
  • Core Concepts » Bookings, Quotes, Inquiries

    We all want bookings - but how does a guest get there?

    * Inquiry (#Inquiry)

    * Mark as Spam (#inquiry-spam)
    * Unavailable Dates (#inquiry-unavailable)
    * Quote (#Quote)

    * Filter Quotes (#filter-quotes)
    * Booking (#Booking)
    * Instant Bookings (#instant-bookings)
    * Booking Information (#booking-information)
    * Listing Sites and Masked Inquiries (#listing-sites-masked-i...

  • Channel Management » Channel Management

    Each OwnerRez Channel Integration () has different requirements and features. While they are mostly similar, the overall workflow and capabilities vary from one channel to another. Learn more by reading our Channel Management Overview () support artic...
  • Forums

    Just took a look at the New Booking Overview Page.

    You asked for comments/suggestions...

    You really need to focus on reducing clicking around OwnerRez screens everywhere, and this layout, while improved, doesn't do that.

    An example to make the point:

    You have a 'Change/Move' button over on the top right side of the screen. Why?

    If I want to change the check-in time, I should be...

  • Forums

    Currently, Airbnb reservation alteration requests do not appear in the OwnerRez inbox. Absolutely zero notifications come through OR for these guest-initiated requests. These requests do show inside Airbnb message threads, which suggests they are being delivered through Airbnb’s messaging system in some form. However, they are not being passed through the OR inbox API. For those of us trying to mak...