We've all experienced it. A potential guest begins the "Book Now" process on our personal website but fails to complete the reservation. It's important to follow up with them to remind them to finalize their booking. They may be exploring travel options for a larger group or just considering their choices, but reaching out is crucial.
Whatever the reason, you want to follow up with messages for t...
Enhancements
* Enable billing notifications for Team Access Staff Member users Design
* Improve Cancellation Policy and Price details displays on the Confirm & Pay guest form Tweaks
* Remove non-functioning Import from Channel button on the Spot Rates page Bug Fixes
* Fix Airbnb channel integration listing content sync errors
* Prevent Airbnb Support messages from being assigned guest p...
Follow these steps to set up automatic guest message templates (such as email, channel, and SMS) to thank them for their 5-star review, along with trigger options to send the message templates.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, suc...
Started by long-time vacation property owners, Pay With Cause () is a state-of-the-art payment processor with a purpose. Pay With Cause believes in the power of community, and as such, a part of every transaction is donated to a charity...
The OwnerRez Public Booking Link is available to all users and allows you to send a direct Public Booking Link to potential guests from multiple in-app places (Bookings, Inquiries, and Quotes).
Sending potential guests a Public Booking Link is a great alternative for users who don't have a hosted website but still want to accept direct bookings. Here's a reminder of what the Public Booking Link l...
You can create a specific Statement View, which can then be selected for your monthly branded Owner Statement. This allows you to customize your Owner Statements to display as much or as little detail as you prefer for your owners. Additionally, you can create multiple Statement Views, enabling various iterations of Owner Statements.
What is a Statement View, and why should you create it first? A...
On our Ownerrez hosted website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.
Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visito...
Yavuz,
Broadcasting is a great functionality, thanks for that. Needless to say, it would be most useful when email is added in the future.
Also I don't think your system recognizes the Custom Sources. Our direct bookings are mapped to a custom source, and we don't see a SMS icon next to them. by Yavuz (/forums/users/347379316) – Mar 3, 2026 7:56 PM (UTC)
Thanks! We do have instructi...
It's nuanced...
VRBO is for vacation rentals. Each VRBO listing can be pushed to Expedia as a stand alone property. This is fine for vacation rentals but not hotels.
If you list your hotel units on Expedia directly, your rooms are all nested under 1 "property". From there, Expedia pushes to all their brands like hotels.com etc & to Google Hotels.
As far as I can tell, VRBO listing...
I’m not sure if others are already doing this, but I’ve found a workflow that works well for me.
I created a payment reminder email template, then after creating a booking I schedule the reminders to send in line with my payment schedule. It’s working well on my side.
If they pay by bank transfer (offline), my accountants will pick it up during their weekly accounts close. If they pay...
We do not currently show any Pet Agreement custom fields. The methods described earlier still apply.
You can set up a trigger and template to fire off a separate Pet Agreement if the booking shows pets are included, by using a condition. by Suzee S (/forums/users/347432611) – Sep 10, 2025 7:31 PM (UTC)
Hi, When you say using conditions, do you mean something like
If Pet=0 send Agreem...
